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WorksheetsTest 3
Total questions: 174
Worksheet time: 1hrs 27mins
Look at the picture marked number one in your test book:
She's plugging in a fan.
She's packing up some equipment.
She's bending down to tie her shoe.
She's entering a storeroom.
Look at the picture marked number two in your test book:
They're fixing a truck door.
They're boarding a bus.
They're handling a package.
They're paving a driveway.
Look at the picture marked number three in your test book:
They're raking some leaves.
They're shoveling soil into a bag.
They're working in a garden.
They're watering some flowers.
Look at the picture marked number four in your test book:
A man is handing a woman a brochure.
A man is hanging clothes in a closet.
A woman is wiping down a countertop.
A woman is taking some safety equipment off the wall.
Look at the picture marked number 5 in your test book:
Some pillows have been placed on a bed.
Some lamps are hanging from the ceiling.
Some bed linens are piled on the floor.
Some chairs are next to a nightstand.
Look at the picture marked number six in your test book:
Some potted plants are on both sides of an entrance.
An awning is shading a parking area.
Some signs are posted on a brick building.
Some furniture is propping open a door.
Number 7. Do you think it'll rain tomorrow?
Yes, probably.
Let me show you how.
No, he can't.
Number 8. When will the new building be finished?
Across from the pharmacy.
For the new meeting room.
By the end of the month.
Number 9. How was the fundraising event yesterday?
Yes, at eight o'clock.
It was very successful.
The Wilson Hotel.
Number 10. Will you contact the vendor about changing our delivery date?
Of course, I'll take care of it.
An email receipt.
Could I get change for a dollar?
Number 11. Why was the maintenance worker here?
No, he didn't.
From 3 o'clock until 4.
Because a light needed to be fixed.
Number 12. Did management make a hiring decision yet?
Put it on the highest shelf.
The personnel department.
Yes, they chose Jacob Borgman.
Number 13. Would you like me to send you an appointment reminder?
Yes, I'd appreciate that.
The apartment downstairs.
Do you accept credit cards?
Number 14. Did you remember to book a photographer for today's museum opening?
Oh, have you read it too?
I'd like to have it framed.
She should have been here by now.
Number 15. Why is my computer so slow today?
The printer is down that hall.
Because some updates are being installed.
Next year's computer seminar.
Number 16. Would you like coffee or tea?
Just water, please.
For a few dollars more.
A 15-minute break.
Number 17. We achieved our sales targets this month.
That's excellent news.
A few times a day.
To the end of April.
Number 18. How often do you travel for your job?
It turned out well.
Yes, I did find one.
About once a month.
Number 19. What repair work needs to be done on this car?
Yes, that's right.
I haven't finished checking it.
No thanks, I can walk.
Number 20. Who should I call to set up my printer?
At 12 o'clock.
The phone number's on your desk.
The weather forecast.
Number 21. Have you ordered more whiteboards for the office yet?
Yes, the board of directors.
A receipt for the uniforms.
Kathy's in charge of supplies.
Number 22. Can you make sure we have a sign-up sheet available?
I just turned up the heat.
Sign here, please.
Sure, no problem.
Number 23. They're going to give each of us copies of the press release, aren't they?
No, I don't drink coffee.
I can unlock that for you later.
I'd better remind them about that.
Number 24. What do most people do for a living around here?
About 40 kilometers away.
They work at the car manufacturing plant.
Yes, the living room furniture's new.
Number 25. Where are the red roses that came in this morning?
About three liters of water.
No, I didn't check out the sale.
I needed some for a large bouquet.
Number 26. This film has been nominated for several awards.
Why don't we go see it?
After the announcement.
He made a great speech.
Number 27. Who's interested in starting a carpool program?
Thanks, but I can't swim.
Clara's already organizing one.
It's a very interesting article.
Number 28. We still need to sign our contract with the advertising agency, don't we?
My travel agent found me a great hotel.
Yes, by next Friday.
I saw that commercial as well.
Number 29. Should I bring some photography samples to the job interview?
Please sign your name here.
I've seen them online.
What a nice view.
Number 30. Is there a room in the store where I can try this shirt on?
You can follow me.
We'll try harder next time.
She's not here right now.
Number 31. What type of job are you looking for?
No, at 10 a.m.
I really like working with computers.
Just a resume is needed.
Where does the woman work? "Good morning and thank you for calling the Bridge City Hotel. How may I help you?"
At an electronics store
At a newspaper publisher
At a bank
At a hotel
Why is the man calling? "Hello, I just saw an advertisement for a receptionist position at your hotel. If the job's still available, I'd like to apply for it."
To update a mailing address
To complain about a billing error
To inquire about a job opening
To request a price estimate
What does the woman say she will do next? "Let me go and ask Eleanor Smith. She's our hiring manager, so she'd know if the position has been filled yet."
Schedule an appointment
Talk to a coworker
Process a refund
Send some samples
What department do the speakers most likely work in? "I'd like to finish calculating the company's expense reports for the month. Have you finished reviewing the travel reimbursement forms from all the departments?"
Accounting
Research and development
Maintenance
Marketing
What problem does the woman mention? "Well, our policy is for employees to stay at a hotel that's on our list of approved accommodations. This one isn't on the list."
A report has not been submitted.
An invoice is not accurate.
A policy has not been followed.
An order has not been delivered.
What does the man say he will do? "As a supervisor, I can approve the expense this one time."
Delete an electronic file
Authorize a reimbursement
Set up a sales meeting
Review a spreadsheet
What industry do the speakers most likely work in? "I'd like your input about how we can make our spring athletic clothing line more original."
Television
Fashion
Home furnishings
Advertising
What does the man suggest doing? "How about designing some geometric patterns that we can have printed onto our fabric?"
Providing tours of a facility
Opening a branch office
Designing special fabric
Installing brighter lights
What is the woman concerned about? "I'm worried it would add a step or two to our production schedule. We have several hard deadlines coming up soon."
A plan would be time-consuming.
A color is too bright.
Some sales figures have declined.
Some supplies will be expensive.
What are the speakers planning? "Since we're in charge of planning this year's summer outing for the staff..."
A client visit
A health fair
A fund-raising dinner
A company outing
What does the woman mean when she says, "we've done that for three years in a row"?
She does not have much experience with a task.
She thinks an activity has been popular.
She does not want to repeat an activity.
She does not need directions to a location.
What does the man say he is concerned about? "But aren't those classes expensive? Our budget isn't very big."
The price of a class
The distance to a venue
Road closures
Scheduling conflicts
Where does the woman work? “Penéz Outdoor Tours, can I help you?”
At an amusement park
At a fitness center
At a bicycle-tour company
At an automobile dealership
Why is the man unable to make a reservation for next Thursday? “We’ll be closed next Thursday. We’re replacing all of our bikes, and it’ll take a few days to get them ready to ride.”
A calendar is fully booked
An employee is on vacation
Some roads will be closed
Some equipment will be replaced
What will the man most likely do next? “In that case, just tell me your membership number, and I’ll make the reservation.”
Pick up a brochure
Make a down payment
Provide a membership number
Write a customer review
How did the woman learn about a company's products? “I'm calling because I saw an online ad about your company's new shower heads.”
She saw an advertisement
She heard about them from a neighbor
She is a regular customer
She lives near the store
What does the man mention about the product? “It decreases water usage by an average of 20%.”
It is inexpensive
It is easy to install
It decreases water use
It is available in many colors
What does the woman ask the man to do? “Could I get a price estimate for the installation of 30 of those shower heads?”
E-mail more information
Provide a cost estimate
Schedule a delivery
Call back later
What kind of business do the speakers most likely work for? “Could you give me an update on the negotiations with the city to purchase insurance through our company."
An automobile manufacturer
An insurance company
A county hospital
A construction firm
What problem do the women mention? “I sent them a quote, but unfortunately I'm still waiting to hear back.”
A building site did not pass an inspection
A vehicle needs to be repaired
Potential clients have not made a decision
Some vendors are making late deliveries
What does the man recommend? “We could offer them a reduced first-year rate. That might motivate them to make a final decision quickly.”
Offering a discount
Changing suppliers
Forming a committee
Closing a branch
What project is the man working on? “I just reviewed the updates you made to the company website.”
Updating a Web site
Editing a catalog
Organizing a company banquet
Writing a magazine article
What does the woman suggest changing? “...some of the photographs of our colleagues are a little outdated.”
A company logo
A project deadline
Some prices
Some photographs
What does the man say he will do? “I’ll email all of the employees to ask them for more recent photos…”
Contact some colleagues
Review an inventory report
Borrow some equipment
Check a company handbook
Which industry do the speakers most likely work in? “Our firm's been contracted by a ferry company to design a hydrogen-powered boat.”
Tourism
Agriculture
Education
Engineering
What does the man say he is concerned about? “A hydrogen power source is going to need a lot of space.”
Expenses
Safety
Competition
Space
What does the man agree to do? “Could you research that before we meet with the ferry company?” — “Absolutely.”
Apply for some funding
Do some research
Organize a business trip
Assemble a work crew
What is the purpose of the meeting? “Some of you have been accidentally skipping some of your closing duties, so I've called this meeting to clarify what is expected.”
To prepare staff for a special event
To review some closing procedures
To introduce some staff members
To resolve an issue with inventory
What type of business do the listeners most likely work for? “After you've sanitized all the food preparation areas in the kitchen…”
A restaurant
A library
An appliance store
A manufacturing facility
What does the speaker say he will do? “I know the current checklist isn't up to date, so I'll make the necessary revisions to it.”
Sign a contract
Mail an invoice
Edit a document
Change a schedule
Where are the listeners? “The conductor will soon make his way through the train to check tickets.”
In an airport
On a train
At a theater
On a ferry
What are the listeners with e-tickets asked to do? “If you have an e-ticket on your smartphone, please make sure you set your screen brightness to high.”
Check their seat numbers
Increase their screen's brightness
Come to the front of the line
Download a mobile application
Why does the speaker say, "you shouldn't leave any belongings on the seat next to you”? “This is a fully booked train, so you shouldn't leave any belongings on the seat next to you.”
To ask the listeners to clear space
To remind the listeners about forgotten items
To explain safety regulations
To clarify the checked baggage policy
What does the speaker imply when she says, "we have a lot of speakers on the schedule”? “Though I know everyone's been enjoying the coffee and conversation, we have a lot of speakers on the schedule.”
The listeners should check the schedule.
An advertisement was popular.
An event will begin right away.
More refreshments will be needed.
What industry does Dr. Adachi most likely work in? “She'll demonstrate some ways computer systems can simulate human intelligence.”
Filmmaking
Interior design
Construction
Computer science
What does the speaker encourage the listeners to do? “Please feel free to raise your hand to ask questions at any time.”
Complete a survey
Ask questions
Introduce themselves
Work in small groups
Where do the listeners most likely work? “So this meeting is for everyone: cooks, servers, hosts, cleaners…”
At a health food store
At a restaurant
At a spice factory
At a vegetable farm
What are the listeners preparing for today? “Thank you all for coming in extra early to help prepare for our grand opening.”
A seasonal sale
A cooking class
A baking contest
A grand opening
Who is Ingrid Vogel? “A journalist from the local newspaper… Ms. Vogel will be writing an article about her experience here.”
A newspaper journalist
A health inspector
A famous chef
An interior decorator
Where do the listeners most likely work? “Our restaurant's dishwasher has been leaking water… we’ve had to hand wash dishes…”
At a delivery company
At a repair shop
At an appliance store
At a restaurant
What does the speaker say will happen tomorrow? “A new dishwasher is coming tomorrow.”
The hours of operation will be extended.
Some new equipment will be installed.
An anniversary party will be held.
A building inspection will take place.
What are the listeners asked to do? “If you'd like to take any of them, please use the sign-up sheet posted on the refrigerator.”
Study an updated menu
Wear a specific uniform
Read a set of instructions
Sign up for extra work shifts
What is the purpose of the speaker's organization? “The council exists with the sole purpose of getting you the resources that you need to successfully launch your new business.”
To advise businesses about mergers
To arrange travel for executives
To share resources with new business owners
To recruit volunteers for a research study
What did the listeners do on March 15? “During our initial session on March 15th, you worked on constructing a careful and detailed business proposal.”
They signed some documents.
They purchased some materials.
They downloaded some software.
They wrote some proposals.
What will the listeners do in a few minutes? “You’ll meet with [mentors] in small groups.”
Congratulate a colleague
Vote on a policy change
Create an advertisement
Meet with mentors
Who is Johann Weber? “This month we're delighted to offer a special exhibit of Johann Weber's paintings.”
A musician
A librarian
A painter
A journalist
What will take place momentarily? “Our museum director will be giving a talk in the museum theater about the artist's life and work.”
A director will give a talk.
A facility tour will begin.
A group photo will be taken.
A meal will be served.
According to the speaker, what can the listeners do at the information desk? “To sign up, stop by the information desk. Members will receive advance notice about educational events…”
Pick up a newsletter
Sign up for a membership
Enter a contest
Register for a workshop
Who most likely is the speaker? “It looks like the renovations you want me to do for your kitchen...”
An accountant
An attorney
A real estate agent
A building contractor
According to the speaker, what is the problem? “It looks like the renovations... will cost at least $10,000. I know that's a little more than you were planning to spend.”
An estimate is higher than expected.
Some work is behind schedule.
A staff member is away.
Some materials are unavailable.
What solution does the speaker suggest? “One way we could cut down on the immediate cost is to break the renovation up into different stages.”
Hiring a smaller team
Paying with a credit card
Completing a project in stages
Buying a different property
Mr. Guo -------- with an electrician yesterday about the rewiring (đi lại hệ thống dây điện) project.
consults
is consulting
to consult
consulted
Ms. Lan Le will complete -------- internship (noun) at the George Cake Shop next week.
she
her
hers
herself
Every Thursday the Lifelong Reading Club meets to ------- novels written by local authors.
create
discuss
perform
dictate
Skymills Insurance ------- grew (verb) from a small business to a midsize company with 350 employees.
quick
quickly
quicker
quickest
Dorn Department Store decided to ------- its already large selection of housewares.
create
enforce
apply
expand
We ------- that you bring a portfolio of work samples to the interview.
was asking
having asked
ask
asks
One of the ------- for the position is three years of customer service experience.
associates
(cộng sự)
requirements
(yêu cầu, điều kiện cần thiết)
tips
(mẹo, lời khuyên)
assistants
(trợ lý)
------- will receive a weekly e-mail reminding them to approve time sheets.
Supervises
Supervisory
Supervisors
Supervising
As of next week, the hotel chain Contempo Inns will be ------- new management.
across
under
beside
near
At the registration table, be sure to collect your name tag ------- entering the conference.
very
often
always
before
After eighteen years in business, Chu Home Health Services remains committed to customer ------.
satisfaction
(sự hài lòng)
production
(sản xuất)
energy
(năng lượng)
opportunity
(cơ hội)
The obstetrics nurses (y tá sản khoa) -------- are working under Dorothy Caramella will now be working for Pierre Cocteau.
they
who
when
these
Visitor parking is ------ behind the office complex on Mayfield Avenue.
adjusted
(đã điều chỉnh)
visual
(thuộc thị giác)
available
(có sẵn)
urgent
(khẩn cấp)
Among other --------, purchasing departments negotiate contracts to procure (mua sắm) goods at the best possible prices.
tasks
task
tasking
tasked
The community swimming pool will be constructed ------- three separate stages.
for
far
in
at
Although the team members -------- were not available after the game, the coach was happy to be interviewed.
themselves
they
theirs
them
Ms. Schwimmer's application was not --------- reviewed until November 5.
relatively
occasionally
completely
enormously
Managers are encouraged to give their staff ------- feedback (danh từ) during the annual performance-review meetings.
construction
constructively
constructive
constructing
Members of the Marvale marketing team claimed that ------- was the best design for the new corporate logo.
they
them
theirs
their
The new Kitsuna video camera is currently on sale for $375, not ------ tax.
excepting
alongside
within
including
------- employees wishing to take time off must submit the request two weeks in advance.
Each
All
Every
Total
Bronco Building Equipment uses data to make ------ decisions (danh từ) and plot future operations.
strategized
strategic
strategize
strategically
In addition to the evening concert series, Centennial Park will ------ be hosting several events for children this summer.
nevertheless
although
consequently
also
Tickets are valid for one-time access and do not allow for ------- into the venue.
duplication
(sự sao chép)
reentry
(sự quay trở lại / vào lại)
permission
(sự cho phép)
turnover
(doanh thu)
We hired Okafor Construction to do the renovation ------- it was not the lowest bidder on the project.
if only
(giá mà
→ Diễn tả điều ước)
alternatively
(như một lựa chọn thay thế)
whereas
(trong khi)
even though
(mặc dù)
The first --------of the training will introduce staff to certain workplace responsibilities.
part
parted
parting
partial
Ms. Lau would like to know ------- Mr. Cole called the main office yesterday.
whatever
while
why
who
Koffler Law hired more paralegals (trợ lý pháp lý) ------- meet its commitment to clients.
consequently
(do đó, vì vậy)
in order to
(để mà, nhằm
→ Diễn tả mục đích)
in any case
(dù sao đi nữa)
additionally
(thêm vào đó)
Donell and Franklyn Investments promises incomparable loyalty and ------- to its clients.
transparent
transparency
transparencies
transparently
The ------- who work for ARF Recordings seek out talented but unknown musicians who are hoping to record a first album.
authors
(tác giả)
announcers
(phát thanh viên)
dancers
(vũ công)
agents
(người đại diện, tuyển chọn nghệ sĩ)
As many of you have noticed, the main entrance of our building is in ______ condition.
A. poor
B. stable
C. physical
D. excellent
Therefore, beginning at 6 P.M. on Friday, the main entrance ______ for approximately one month as it is renovated.
A. close
B. was closing
C. will be closed
D. had been closed
______ the main entrance is closed, employees and visitors may use the side entrances to gain access to the building.
During
Sometimes
While
Later
All ______ information in your account, including contacts and calendar events, will be moved to the new system by 4:00 A.M. on Monday, May 3.
existed
existence
to exist
existing
Some employees may experience difficulty ______ attempting to log in to their accounts after the switch.
when
plus
already
whose
In addition, there is a remote possibility that some information may be lost. ______, be sure to back up any critical e-mail files as soon as possible.
Previously
Otherwise
Even so
For this reason
For this reason, be sure to back up any critical e-mail files as soon as possible. ______ A training session will be scheduled next week to familiarize employees with key functions of the new software.
The new software will be ordered this week.
The current system will be reactivated in June.
If you need assistance with this, please contact the IT department.
In that case, you must complete the installation yourself.
Specific product pricing will ______. Please contact your sales representative for details and questions.
agree
wait
decline
vary
All orders ______ after this date will follow the new price list.
receiving
having received
received
will be received
______ Customers will be able to find this on our Web site.
We apologize for this inconvenience.
Your orders will be shipped after April 17.
We are increasing prices because of rising costs.
The updated price list will be available on March 20.
We will continue to provide quality products and ______ service to our valued customers.
exceptionally
exception
exceptionalism
exceptional
______, I would like to begin promptly at 8:00 A.M. so that we can film from a number of angles before lunch.
Otherwise
In either case
If possible
Alternatively
As long as everyone is punctual and everything goes well, we should get the footage we need by then. ______.
I was impressed by the rehearsal.
Luckily, it is not noticeable to viewers.
We will need different equipment.
However, it may take the full day.
I also want to ______ the fact that the set is closed to all who are not absolutely essential to the filming of the scene.
research
challenge
avoid
stress
Anyone else will be too much of a ______.
distraction
distracting
distracted
distract
Who most likely is Mr. Green?
“Should I contact Mr. Green and let him know?”
“The office manager? I think it might be best to call the head of maintenance, Tammy Toska."
A custodian
A plumber
A manager
A sales associate
At 11:25 A.M., what does Ms. Pinkerton most likely mean when she writes, "Go ahead"?
Darion Gaines [11:24 A.M.] : OK. I could reach out to her.
Sonia Pinkerton [11:25 A.M.]: Go ahead. In the meantime, I’ll put up a notice...
Mr. Gaines may enter the break room.
Mr. Gaines should contact Ms. Toska.
Mr. Gaines should post a notice.
Mr. Gaines can try to repair the sink.
What is a purpose of the e-mail?
“It's important to us to know that you're happy with your item.”. “If you have any questions, comments, or concerns... call us... or e-mail us...”. “We look forward to serving you again.”
To notify a customer of a late delivery
To confirm a request for an exchange
To request payment for an order
To tell a customer how to give feedback
What is indicated about Dixon's Clothing? "call us... Monday through Friday... and Saturday and Sunday..."
It has several store locations.
It offers free shipping.
Its customer service representatives are available daily.
Its Web site features product reviews from customers.
What is the purpose of the meeting mentioned by Ms. Oliver?
“We had more candidates apply for the job than we anticipated. We need to decide who to interview...”
To interview a candidate for an open position
To approve a job announcement
To consider applicants for a job
To select members for a hiring committee
At 9:24 A.M., what does Ms. Oliver most likely mean when she writes, "Exactly"?
“It's at 4, right?” — "Exactly.”
The meeting room is on the fourth floor.
The meeting is scheduled for 4:00 P.M.
Four people will attend the meeting.
The committee will meet four times.
What is the main purpose of the article?
“Lindgren Machinery… recently celebrated the one hundredth anniversary of its founding.”.“Mr. Lindgren established a modest enterprise that grew…” “Today, the firm continues as a family-owned and family-directed operation.”
To announce job openings at a company
To tell about the relocation of a company
To summarize the history of a company
To describe successful manufacturing strategies
The word "assumed" in paragraph 2, line 6, is closest in meaning to? “Current president and CEO Mary Wallin has gradually assumed the leadership role from her father.”
undertaken
pretended
thought
attempted
What is currently true about Lindgren Machinery? “Today, the firm continues as a family-owned and family-directed operation.”
It is training new management.
It has recently moved its headquarters.
It is the largest employer in the city.
It is a family-operated business
What is the main purpose of the e-mail? “Thank you for booking your reservation with the Pantico Hotel Group. We are looking forward to your upcoming stay…”
To request a change to a room reservation
To introduce a new hotel employee
To provide a description of hotel amenities
To obtain feedback from a recent customer
What does the hotel offer its guests?
“We are proud to offer a range of services, including a 24-hour coffee shop, a fitness center, and a business lounge… There is also a parking area…”.
Complimentary airport shuttle service
A parking facility
Meal vouchers for area restaurants
Guided city tours
According to the e-mail, what will Mr. Underhill be able to find on a Web site?
“A calendar with details about upcoming events, both at our hotel and in the surrounding area, can be found there.”
Information about some events
Maps of the local area
A list of staff members
A detailed receipt
Why did SPG purchase Bear Industrial?
“...the deal for Bear Industrial will help it establish a base in a new area…”
SPG needed to be closer to its suppliers.
SPG wished to expand its business in a different region
Bear Industrial had more manufacturing equipment.
Bear Industrial was going out of business.
What is true about the products produced by Bear Industrial?
“...to break into sales of disposable food-service supplies.”
They are intended to be thrown away after use
They are used in fine restaurants
They are imported to Quebec
They are undergoing redesign
According to the article, what will SPG likely do in the future?
"We welcome Bear Industrial employees to SPG and look forward to working together for the benefit of all." He added that no workers are expected to lose their jobs as a result of the acquisition.
Reduce staff
Relocate its headquarters to Quebec
Work with other companies similar to Bear Industrial
Appoint a new president
What is Ms. Shu's company doing next month?
“Our company has organized a company-wide donation drive next month. We will be collecting used computers and electronics for a nonprofit group.”
Making a charitable donation
Offering a product discount
Recruiting new employees
Working with a business consultant
What does Ms. Bech offer to do?
“I can help circulate the information on social media if you'd like.”
Find a venue
Promote an event
Locate a news article
Contact a potential client
At 9:38 A.M., what does Ms. Shu most likely mean when she writes, "You're online a lot”? “That would be good. You're online a lot. Also, haven't you been in touch with the editor for the Yakima Daily News before?”
An article will need more research.
A Web site could benefit from some revisions.
Ms. Bech is well suited for a task
Ms. Bech may already be familiar with a company
What does Ms. Bech indicate about Yakima Daily News staff members? “...from the old contacts I have, it looks like they all use the same naming convention. I'd try d.korman@yakimanews.com.”
Their e-mail addresses can be found on the editorial page
Their e-mail addresses are likely structured the same way
They often receive news tips from the public by e-mail
They might not respond to e-mails in a timely manner
What is the purpose of the information? Clue: The City of New Langston is seeking proposals for the manufacture and installation of electronic signage at bus stops throughout the city.
To detail a city's public transportation issues
To solicit bids for a city project
To outline the history of bus ridership
To encourage environmental responsibility
What is indicated about the proposed signs? "The signs must display at least three and no more than five lines of text, and be connected to the Internet in order to provide real-time information to bus riders."
They would look exactly like the current bus stop signs in New Langston.
They would be manufactured by a company in New Langston.
They would inform riders about the arrival of the next bus.
They would need to be programmed only once a month.
According to the information, what has been the result of installing the signs in other cities? "Studies show that the introduction of such signage has contributed to increased ridership in numerous cities."
Increased use of public transportation
Higher bus fares
Improved lighting at bus stops
More on-time bus arrivals
What is NOT a requirement for the new signs? "The signs must be powered by solar energy and have a battery backup… must have a reliability factor… must display at least three and no more than five lines…"
They must be powered by solar energy.
They must operate in the rain.
They must be reliable.
They must display information in color.
What is the purpose of the e-mail? “The 12th annual conference of the Caribbean Culinary Society (CCS) will take place here in Jamaica from 16 to 20 July.” / “I have received a request … to conduct two workshops.”
To establish an organization
To report on staff promotions
To announce participation in an event
To honor the recipients of an award
What is stated about Ms. Tufton? “Chef Regina Tufton … someone who is also the author of five cookbooks on Caribbean cuisine.”
She will be visiting Yates Restaurant in July.
She has written several recipe books.
She began her career in Jamaica.
She is presenting at a conference.
What is indicated about Mr. Munroe and Ms. Pinnock? “Duane Munroe has distinguished himself in this regard (French cuisine techniques)... Zavia Pinnock has been doing an outstanding job of managing our restaurant.”
They improved some cooking techniques.
They once managed a restaurant together.
They have led workshops before
They are skilled in their roles
What are staff asked to do? “Please let me know by 21 June the day(s) and time(s) of the session(s) you wish to attend.”
Submit some information
Photocopy some material
Help keep the restaurant clean
Schedule a meeting with Ms. Yates
What does the Web page state about Zolio Rentals? “We have more than 50 locations throughout Canada, with limited delivery available in some locations.”
It is expanding its inventory.
It is training new customer-service associates.
It can deliver equipment to certain areas.
It recently opened branch locations.
Why did Mr. Fitzpatrick send the e-mail? “Would you want to use the machine while I have it? … I will gladly cover the entire rental fee."
To make an offer of assistance
To apologize for an oversight
To ask for feedback on a product
To postpone a project
How much will Mr. Fitzpatrick most likely spend at Zolio Rentals? “I have decided to rent the smallest trencher that is available”. “I have decided to rent the machine for a full day.” → 45-cm trencher (24-hour rental) = $237
$166
$194
$237
$275
What is the purpose of the article? “Adelle Rosier, a third-generation soap maker… opened her shop in Galway eight years ago... Ms. Rosier credits the success to her commitment to lifelong learning.”
To provide annual hotel ratings
To announce the opening of a store
To profile a small-business owner
To discuss online shopping trends
How did Ms. Rosier improve her marketing skills? “So after learning the trade from my family, I have increased my sales knowledge by taking online courses in business-to-business (B2B) marketing.”
By visiting family members overseas
By joining a professional association
By working in the hotel industry
By participating in online classes
What is stated about Rosier and Finch? “I managed to persuade a number of boutique hotels in Europe to try my products.”
It sells its products to other businesses.
It has shops in cities around the world.
It is redesigning its e-commerce site.
It offers courses on soapmaking.
What is suggested about Mr. Wu? “While this charming hotel is much smaller… it has every comfort… the finest soap, shampoo, and other toiletries available for me to enjoy.”
He manages Eglinton Gourmet Market.
He purchased Rosier and Finch products online.
He met Ms. Rosier on a business trip.
He likes Rosier and Finch products
According to the review, what was Mr. Wu not pleased about? “My only regret is that I was in Lisbon for just three days.”
The length of his trip
The decorations in the room
The comfort of the pillows
The size of the hotel
According to the form, what type of employment is Ms. Rigby seeking? "What are your desired job areas? Customer support, customer service, technical support"
A part-time position
A job working from home
A position working directly with clients
A job requiring relocation for a new career
What is required for the position at Quisco Ltd.?
“Must have strong customer service skills. Shift schedule is variable. Required to be available evenings, weekends, and holidays.”
Knowledge of multiple languages
Resolving customer problems
Scheduling repair requests
Attending training seminars
What does training at Denville Telecom involve? “Customer service staff will attend seminars on using electronic database programs to file repair progress reports.”
Learning safety procedures
Traveling internationally
Communicating with customers
Using specialized software
What is likely true about Ms. Rigby? “I am fully able to meet all the requirements of the available position.”
She is willing to work irregular hours
She is willing to organize seminars
She will change work departments
She will teach at the Powell School
What are the volunteer river advocates responsible for? “The foundation would like to train individuals in area communities to conduct periodic water-quality tests."
Monitoring changes in water quality
Promoting water conservation practices
Keeping the riverbanks clean
Leading educational tours of rivers and creeks
What is implied about the recipients of the first e-mail? “Availability to conduct testing at least once every four weeks to detect any changes in water quality.”
They will be sharing a vehicle.
They have helped to recruit volunteers.
They have committed to being available once a month.
They will enter records into a computer system.
What does the first e-mail indicate about the training? “A training session has been scheduled... on Saturday, May 8, from 9:00 A.M. to 12 noon.”
It will be held at the Central River Foundation building.
It will take place in the morning.
It will last for one hour.
It will take place at multiple sites.
In the second e-mail, what does Ms. Connors ask Ms. Lim to do? “Can we use one of yours until I can get my supplies replaced?”
Give her a ride
Contact Ms. Schroeder
Arrive 30 minutes early
Bring a water-testing kit
What does Ms. Fitzroy say she offers her customers? "I don’t just offer merchandise; I offer a delightful and memorable shopping experience."
A convenient place to shop
Discounts on children's clothing
An enjoyable shopping experience
Special deals on toys
Who most likely will speak on the topic of engaging with customers? "Ms. Fitzroy, a frequent speaker at local business events, is not only a strong supporter and promoter of customer engagement; she also practices what she preaches."
Ms. Akindjo
Ms. Fitzroy
Mr. Deshpande
Mr. Liu
What is most likely true about Mr. Sgammato? "Shelburn Business Coalition thanks you for registering for our Business Summit."
He was added to a mailing list.
He will be starting a business.
He received a discount on his registration fee.
He has never attended an SBC event before.
What is Mr. Sgammato expected to do upon arrival at a convention center? "Therefore, please park your car in the public parking area across the street"
Ask to see Ms. Warga
Park his car across the street
Obtain a confirmation number
Pick up some conference material
