Wayground logo

Free Printable Worksheets

Font size

S
M
L
XL
Worksheets

Business Tech in Tourism Quiz

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

What is the term for the use of digital tools and systems to enhance business operations in tourism?

a)

E-commerce

b)

Business Technology

c)

Booking Flow

d)

CRM

2.

Which of the following is an example of technology that supports customer self-service in tourism?

a)

Manual logs

b)

In-person agents

c)

Online booking systems

d)

Ledger books

3.

What major benefit does technology bring to marketing in the tourism sector?

a)

Reduced staff workload

b)

Reduced operating hours

c)

Broader reach and personalization

d)

Increased paper usage

4.

Which technology allows guests to enter their hotel room using their phone?

a)

Travel agency app

b)

Virtual tour software

c)

Smart lock integration

d)

GDS interface

5.

What does the timeline of business technology evolution in tourism show?

a)

Decrease in customer needs

b)

Shift from digital to manual systems

c)

Movement from manual to digital systems

d)

Elimination of human workers

6.

A travel agency shifts from phone reservations to a web-based booking platform. What category of technology does this represent?

a)

Legacy System

b)

Smart Device

c)

Manual Channel

d)

Online Booking System

7.

Which of the following demonstrates the applying of technology in hospitality management?

a)

Posting photos online

b)

Installing a Property Management System (PMS) for room reservations

c)

Writing customer feedback in a notebook

d)

Hiring more reception staff

8.

A tourism company uses customer browsing data to suggest customized travel packages. What trend is this?

a)

Blockchain reservation

b)

Contactless entry

c)

Personalized recommendation systems

d)

Feedback collection

9.

Which is a direct impact of virtual/augmented reality in tourism marketing?

a)

Manual guest registration

b)

Interactive previews of travel experiences

c)

Currency conversion

d)

Carbon emission tracking

10.

A resort uses digital payment tools, chatbot support, and online booking. What operational advantage do they likely gain?

a)

Less electricity consumption

b)

Reduced internet costs

c)

Improved customer convenience and efficiency

d)

Decrease in bookings

11.

A start-up tour company wants to attract more tech-savvy travelers. They plan to implement virtual reality previews and a booking website. What is the most likely result of these changes?

a)

Longer transaction times

b)

Higher staff demand

c)

Enhanced customer engagement and accessibility

d)

Slower decision-making

12.

A hotel receives complaints about long check-in times. The manager installs a Property Management System (PMS) to automate the process. What operational improvement is most expected?

a)

More paper documentation

b)

Increased check-in time

c)

Faster and more organized guest check-ins

d)

More front-desk staff needed

13.

A travel business uses a manual guestbook and physical brochures. Their competitors use mobile apps and digital payment systems. What is the main risk for the traditional business?

a)

Better customer loyalty

b)

High-tech brand image

c)

Losing market competitiveness

d)

Increased brochure demand

14.

You are designing a beachfront hostel business plan. To ensure seamless booking and payment, which two technologies from the presentation are best suited?

a)

Manual form & CRM

b)

Online booking system & POS system

c)

Ledger book & direct walk-in

d)

Poster & whiteboard calendar

15.

Your group proposes a tech-enabled food tour business. You integrate a chatbot for customer inquiries and a social media campaign using VR teasers. Which benefit best justifies your approach?

a)

Less tourist interest

b)

High cost of printed ads

c)

Increased digital engagement and service responsiveness

d)

More in-person inquiries