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WorksheetsCTS exam
Total questions: 10
Worksheet time: 5mins
What is the 3rd step in the four step approach training?
Follow up trainees progress
Demonstrate how to do the task
State the importance of the task and what the trainee has to learn
Let the trainee do the task and give immediate feedback
It is a well thought out plan that provides a thorough framework to make the job of the training and certifying of station crew and trainers easier and more systematic.
Cross training
Four step approach
Crew training system
Traning process
Who does the crew orientation and on top of the the training activities?
Crew Leader
Restaurant Manager
Service Quality Manager
Crew Learning Manager
Who does the new product roll out to crew?
Crew Learning Manager/ CLM
Product Quality Manager /PQM
Crew Leader /CL
Restaurant Manager /RM
The following are components of crew training system except for...
Crew Training Team
Cross Training
Training Materials and Facilities
Training Process
The following are the Phases of crew training system except for.....
Crew orientation
Certification
Training measurement
Station training
What are the training materials and tools do you use during training?
Task Checklist
Certification tools
Certification Tools & Task Checklist
None of the choices
Who does the initial and follow up training to trainees?
Crew Learning Manager
Crew Leader
Crew Trainer
Management Team
Who does the certification of the trainee?
Restaurant Manager
Product Quality Manager
Crew learning Manager
All the above
The following are Roles and Responsibilities of a Crew Trainer except....
Documents training using certification tools
Implements training activities as schedule
Certify crew trainee
Attend training Team meeting
