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WorksheetsChapter 6 Quiz Review – Communication & Relationships
Total questions: 25
Worksheet time: 13mins
Which of the following best describes therapeutic communication?
Communication aimed at exchanging social pleasantries
Communication that focuses on the nurse’s personal experiences
Purposeful communication that promotes patient growth and well-being
Using complex medical terms to demonstrate knowledge
Which of the following is an example of active listening?
Maintaining eye contact while interrupting to give advice
Nodding and summarizing the patient’s statements
Sharing a personal story to relate to the patient’s situation
Avoiding silence by talking continuously
Which communication style is most likely to build trust and mutual respect?
Aggressive
Passive
Assertive
Avoidant
Which of the following is not considered a nonverbal communication cue?
Facial expressions
Tone of voice
Written notes
Posture
A patient says, “I’m so tired of feeling sick all the time.” Which is the most therapeutic response?
“Don’t worry, you’ll get better soon.”
“Can you tell me more about how you’ve been feeling?”
“I understand exactly how you feel; I was sick last month.”
“You need to stay positive.”
Which zone of personal space is typically used for close personal relationships?
Intimate distance
Personal distance
Social distance
Public distance
Which factor is most likely to be a barrier to effective communication?
Maintaining an open posture
Using medical jargon
Asking clarifying questions
Listening without interrupting
Which of the following best demonstrates empathy in communication?
“I know this is difficult for you, and I’m here to listen.”
“I’ve been in your situation before, so I understand.”
“I think you’re overreacting to the situation.”
“You should focus on the positive things in life.”
A patient refuses a procedure. The nurse says, “It’s your choice, but let’s talk about your concerns.” This is an example of:
Aggressive communication
Passive communication
Assertive communication
Non-therapeutic communication
Which statement about touch in nursing communication is most accurate?
It is always appropriate and therapeutic.
It should be used without considering cultural or personal boundaries.
It can be therapeutic but must be used with awareness of the patient’s preferences.
It is never appropriate in professional settings.
Which therapeutic communication technique involves restating the patient’s message to show understanding?
Clarification
Reflection
Paraphrasing
Summarizing
A nurse notices a patient’s arms are crossed, and their jaw is tight. This may indicate:
Relaxation
Openness to discussion
Defensive or closed-off feelings
Agreement with the nurse
Which is the best example of using open-ended questions?
“Are you feeling better today?”
“Does the pain get worse at night?”
“Can you describe how your pain feels?”
“Is your headache gone now?”
When communicating with a patient who has hearing loss, the nurse should:
Speak loudly and exaggerate lip movements
Face the patient and speak clearly at a moderate pace
Shout from a short distance away
Avoid using written communication
Which is an example of non-therapeutic communication?
“Tell me more about what’s been troubling you.”
“Why would you do something like that?”
“It sounds like you’ve been feeling anxious lately.”
“I’m here to listen if you want to talk.”
A patient says, “I feel like nobody cares about me.” The nurse replies, “It sounds like you’re feeling alone and unsupported.” This is an example of:
Paraphrasing
Giving advice
Minimal encouragement
Summarizing
Which of the following best defines rapport in nurse-patient communication?
The nurse’s ability to diagnose the patient’s condition
A sense of mutual trust and understanding
The nurse’s ability to give clear medical instructions
Avoidance of personal topics
Which is the most appropriate approach for communicating with a patient from a different culture?
Use a qualified medical interpreter if needed
Speak louder so they can understand you
Avoid discussing cultural differences
Use only written materials in English
Which element is part of the communication process?
The nurse’s personal bias
Feedback from the receiver to the sender
The nurse’s medical background
Silence as a refusal to communicate
Which scenario best demonstrates summarizing?
Restating the patient’s exact words
Giving a brief review of the main points discussed
Asking the patient to repeat their main concern
Offering your interpretation of the patient’s feelings
Which is an example of minimal encouragement?
“I understand you completely.”
“Mm-hmm, go on.”
“That’s exactly what you should do.”
“Why don’t you try relaxing more?”
Which is the primary goal of therapeutic communication?
To control the conversation
To meet the nurse’s emotional needs
To support the patient’s physical and emotional well-being
To avoid discussing sensitive topics
Which is an appropriate response to a patient crying during an interview?
“Please stop crying so we can finish the assessment.”
Offer tissues and sit quietly until the patient is ready to talk
Ignore the crying and move to the next question
Change the subject to lighten the mood
When documenting patient communication, the nurse should:
Include personal opinions and judgments
Record only what the patient says, not what is observed
Use objective, factual descriptions of what was said and observed
Summarize in vague, general terms
Which is a benefit of using silence in therapeutic communication?
It pressures the patient to speak quickly
It gives both nurse and patient time to think and process
It communicates disinterest in the patient’s concerns
It allows the nurse to multitask during conversation
