An access code can be used up to five times, depending on the price paid

An access code can be used twice.

Access codes can't be used, ever. If you collect 50 or more you can trade them for a Tik Tok subscription

An access code can only be used once.

Email

Phone call

Postal mail

In-person pickup

Yes, access codes can be activated in MyConnect and the eBooks will be added to the user's Bookshelf.

No, access codes cannot be activated in MyConnect. They can only be activated at the publisher's website.

No, we can't re-send the code - parents will need to search their email inbox to find their code confirmation.

Yes, we can re-send the code via BookMaster

Yes, we're able to look up what code was inside the front cover of the textbook they purchased in BookMaster

No, we have no way of knowing the individual code from the inside cover of their textbook

In 12 months time

6 months

On 31st December that year

On 31st December the following year

A reactivation code allows you to access digital content for a secondhand book, where the original access code was already used

A reactivation code is a feature limited version of an access code, providing access to a small subset of its resources

A reactivation code is when you use your standalone digital access code for the second time

access code

receipt

cover

ISBN

For all intents and purposes they are identical

Digital provisioning only occurs in season and digital access codes can be used all year round

Digital provisioning is where Campion sets up the resources and provides a login, whereas digital access codes are manually activated by the customer

Digital access codes are what students enter on MyConnect to have their digital provisioning actioned

their student email address

student ID number

date of birth

which AFL team they support:
Hawthorn = approx 30 minutes
Geelong = approx 3 months

Schools supply import data to Campion which provides names, email addresses, and year levels. It is the backbone of digital provisioning and is how we are able to match orders to students and provide them with access to their digital resources.

Schools provide import data which includes names, addresses and genetic traits such as hair and eye colour, which we are then able to sell to third parties for large amounts of money.

Yes. It's vital that we have that data so we know where to email the digital access codes.

No, it's not needed if a school is using codes only for their digital access.

Yes. It's vital that we have that data as we need the school email addresses to create and/or populate MyConnect accounts as well as accounts on online publisher platforms

No, it's not needed if Campion is digitally provisioning for the school.

If a student is listed in the school's import data, a MyConnect account is created using that email address

If a student is listed in the school's import data, they're able to pass through using single sign on if enabled by the school

If a student is listed in the school's import data, they can access their provisioned digital resources

If a student is listed in the student import data, the digital access codes they purchased will be sent to the correct address

If a student is listed in the student import data, their order with digitally provisioned content can be matched to their correct school email.

It is an additional digital access code provided to accompany the original code purchased, as a 2 for 1 offer.

It is when the associated MC2/API digital resources are added for free to a print only or digital only purchase

It is when Digital positively showers you with praise and positive feedback

These can only ever be accessed via MyConnect

MC2 resources can be accessed on other platforms besides MyConnect

API resources are accessed on the publisher's website, either via the user directly logging into their platform, or by clicking on the link to interactives from the MyConnect eBook view, which takes them to the publisher's website

API resources are accessed only via MyConnect - you must be signed into MyConnect to access them

A C-Code is a way of bundling digital and/or print products (or even non-stock items) together in one purchased resource

A C-Code is a method of cancelling an existing digital order

A C-Code is a generic fee or surcharge that the school sets up, that we collect funds for

It designates C level resources. C-Code products are inferior to A-Code and B-Code products

Yes, we can do this via Item General Search Inquiry by looking up the code then right-clicking on the item/description row, then selecting TITLE, then Comp (F14)

We can't identify C-Code components - the query must be directed back to the school

As long as we have the student's school email address, typically 6 business days from purchase

As long as we have the student's school email address, typically 24-48 hours from purchase

As we send the user digital access codes directly, it depends how quickly the user can activate their codes themselves

Yes, if the resource includes complimentary digital, we can see MC2 and/or API tags on the school's resource list for that product

No, we don't see these on school resource lists in Eco

MyConnect is Campion's eBook platform, it's purpose is to provide eBooks from multiple publishers to students and teachers

MyConnect is another way of saying Single Sign On

MyConnect is Campion's interactive platform, hosting puzzles, quizzes and assessment activities directly on Campion's site

If they download MyConnect's apps, students can create their own account on MyConnect and set a password to access

An email is sent to the student's email address with their MyConnect login details when they are provisioned for the first time.

Students use an access code from their book or from a digital order to login to MyConnect

No, MyConnect does not offer this feature, due to copyright/anti-piracy concerns

Yes, MyConnect offers this feature, as it improves the overall experience for the user

Yes - this is to compensate for the inability to save eBooks as a PDF to your local device

No, you can't print or save eBooks from MyConnect

Reading text aloud

Changing between light mode and dark mode

Translating words or paragraphs into other languages

zooming in and out

Deleting text from the content of an eBook

No, MyConnect hosts the eBooks, but any interactives are accessed on the publisher's platform

Yes, MyConnect hosts publisher interactives directly on MyConnect

An F-Code is typically a fee or charge for a school that Campion collects funds for as it's simpler for the school and parents to include them on their resource list

An F-Code is an emailed notification to staff that an F-Bomb has been dropped

An F-Code is a term used for priority digital provisioning, as the F stands for Fast

An F-Code is very similar to a C-Code, but it contains bundles of print products only

a third party digital subscription

a diary fee

a school padlock charge

boxes of tissues

Campion does not collect the funds but sets up or provides the item(s) contained in the F-Code

Campion collects the funds as part of student orders, then forwards the funds either to the school or to a third party directly, but is not involved in setting up or providing the item(s) contained in the F-Code

Campion collects the funds and sets up or provides the item(s) contained in the F-Code

We can escalate to the digital team to provide further detail as to what the F-Code is and how it is to be accessed by the student

Outside of providing the description of the F-Code from their order we cannot help. Any request for further detail must be redirected to the school.

We are able to find information in BookMaster that details the exact service, and how it is to be accessed by the student

Whether it was a tangible product or a digital subscription

Its closing date - once this has passed, it means that Campion have already forwarded the funds to either the school or the third party

F-Codes and NON-STOCK fees are the exact same thing in every way

F-Codes are usually digital, and non-stock fees are never digital

F-Codes can be standalone, while a non stock fee is usually part of a C-Code and is never on its own

Yes, we can do this so long as the price covers the entire cost of the print and digital offered. But we'd need to escalate to have the digital access removed for the student

We can do this regardless of price, or if the digital carries a separate price as part of a bundle

We don't refund at Campion, don't make me laugh

We can do this if the digital resources are for languages other than english only

Yes, providing the value of the digital resource is less than $24.95

Yes, if I am a retail manager or school support coordinator

No, any digital only purchase to be refunded must be escalated for approval

If the customer is super pleasant but definitely not if they're rude

Via Customer Assistance Form

Via Renumeration/Credit form

Via Refund Request Form

Via Customer Assistance Form

Via Renumeration/Credit form

Via Refund Request Form