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WorksheetsKnowledge Check 7.9
Total questions: 20
Worksheet time: 15mins
Which of the followings are true on the Brand's event this upcoming Sunday, August 17th?
Venue is in Constant Grind
Event name is Hard Rock Collectibles Showcase
Admission is Free but Open to Band Members only
Event is from 2:30pm to 6:00pm
What was our latest internal campaign launched to encourage use of guest and band members name?
Call Me Baby
Call Me Maybe
That's Not My Name
Call My Name
The followings are true on our Live Band EXCEPT
They called Ave Maria & Friends
Performance time on Fridays and Saturdays is 8pm to 11:45pm
Vocalist is from Sabah, band is formed in KL
Performs daily except on Mondays
What time is check-in ?
2:00 pm
12:00 noon
1:00 pm
3:00 pm
What time is Check Out ?
11:00 am
12:00 noon
1:00 pm
2:00 pm
What is the age requirement for Roxity Kids Club?
4-14 years old
4-12 years old
3-14 years old
3-12 years old
Which of the followings are true on our F&B outlet operating hours?
Constant Grind | 8am - 10pm
GMT +8 | 12noon - 12am
GMT +8 | 11am - 12am
Constant Grind | 8am - 8pm
Which of the followings are true on outlets operating hours?
Rock Spa | 10am-10pm
Roxity | 9am - 9pm
Sessions | 7am - 11pm
Body Rock | 24 Hours
Debut album First Love (1999) became Japan’s best-selling album of all time.
The artist is _______ ?
Steve Aoki
Jhené Aiko
Utada Hikaru
L'Arc-en-Ciel
What code should be activated?
Code 5
Code 6
Code 8
Code 10
Which code would be activated?
Code 4
Code 5
Code 6
Code 7
Which of the followings is true on our weekend buffet?
Its called Bits and Bites
Priced at RM79 per child, RM 168 for Adult
Its on Fridays and Saturdays
Time is from 6pm to 11pm
Where can you find this photo displayed in the hotel?
Executive Office
Rock Royalty Lounge
Concierge Desk
Room 656
Guest: "I'm a big fan of Rihanna since forever!!"
Which Memorabilia would you show and talk about to the guest?
What are the three things you need to do to deliver a great performance?
looking for opportunities to make an impression
personalizing the experience
creating moments
being super friendly hoping they will forgive us if we do mistake
What does NPS stands for?
NEW PROMOTION SCORE
NET PROMOTION SCORE
NEW PROMOTER SCORE
NET PROMOTER SCORE
To create loyal fans, the followings are things we have to do:
Thank the guests for their business
Remembering our guest name and preference
Create a WOW factor
Ignore negative feedbacks
Which HRH Desaru Coast Band Member is celebrating his birthday today?
MOHAMAD RIDZWAN BIN MOHD HATTA
MOHAMMAD RIDUAN BIN MOHD IZARUDDIN
MOHAMED SAIFUL BIN MOHAMED TAP
DINESH BALRAM A/L B KESAVAN
What is the name of this VIP from today's arrival list ?
Billy Tan
Billy Jean
Tommy Ong
Tommy Ng
Which of the followings are true about Malaysia?
Sarawak is nicknamed “The Land of the Hornbills”
Peninsular Malaysia and East Malaysia is separated by the Straits of Malacca
Mount Kinabalu in Sabah is the highest peak in Southeast Asia outside the Himalayas, standing at 4,095 meters.
Tanjung Piai National Park Johor is the southernmost point of mainland Asia
