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WorksheetsWorkplace Communication & Vocabulary Quiz
Total questions: 25
Worksheet time: 13mins
You don’t understand a customer’s question. What should you say?
What?
Say again.
Could you please repeat that?
Speak louder.
You need to ask your supervisor for time off next Friday. What is the most polite way?
I’m not coming next Friday.
Can I be off next Friday?
Could I please take next Friday off for a family event?
I have to be off next Friday.
Which is the most polite workplace request?
Give me that file.
Please give me that file.
Can I have that file?
I want that file.
You need help moving boxes. What do you say?
Help me with these boxes.
Can you help me move these boxes, please?
These boxes are heavy.
I can’t move these boxes.
Which sentence is in passive voice?
The manager will review the report.
The report will be reviewed by the manager.
The manager reviewed the report.
The manager reviews the report.
Which is the best word to complete the sentence? Please submit your timesheet _______ Friday afternoon.
in
at
on
by
Which word means “to make something better”?
Improve
Remove
Approve
Move
Which sentence is correct?
The equipment need repair.
The equipment needs repair.
The equipments need repair.
The equipment needing repair.
Which is the best transition word for this sentence? _______, we should check the schedule before calling the customer.
First
Because
But
When
Which workplace instruction is the clearest?
Do that thing I told you about.
Please organize the tools in the storage room.
Make it better.
Work on that project.
Which is the best sentence for a customer greeting?
What do you want?
Can I help you find something today?
You need help?
Tell me what you need.
Which sentence is most formal for a work email?
I need the report now.
Please send me the report at your earliest convenience.
Give me the report.
Send me the report ASAP.
A customer asks where the restroom is. What is the most polite response?
Over there.
Go that way.
The restroom is down the hall on your left.
It’s somewhere in the back.
You need to remind a coworker about a safety rule. What is the best way to say it?
Wear your gloves.
You need gloves.
Please remember to wear your safety gloves while working.
Why aren’t you wearing gloves?
Which is the most polite way to ask for more supplies?
I need more paper.
Give me more paper.
Can you get me more paper?
Could you please order more paper for the office?
Which word means “to look at something closely to find problems”?
Inspect
Collect
Accept
Select
You are explaining how to use new equipment. Which sentence is the clearest?
Do it like this.
Please follow the steps in the instruction manual before using the machine.
Make sure it works.
You know what to do.
Which sentence is correct?
The data is being reviewed by the IT team.
The data are being reviewed by the IT team.
The datas is being reviewed by the IT team.
The data reviewing by the IT team.
You need to explain why a shipment is late. What is the most professional way?
It’s late because of the weather.
Sorry, the shipment is late because of bad weather.
Unfortunately, the shipment has been delayed due to severe weather.
Weather made it late.
Which word means “to officially agree to something”?
Approve
Improve
Remove
Move
You are giving instructions to a new employee about a report. Which is best?
Do the report.
Please complete the sales report and email it to me by 3:00 p.m. today.
You know what to do with the report.
Just finish it.
A customer thanks you for your help. What is the most polite response?
Sure.
No problem.
You’re welcome. I’m glad I could help.
OK.
Which is the most appropriate way to ask a colleague for assistance with a task?
Help me now.
Can you help me with this task, please?
I need you to do this.
Do this for me.
Which word means “to take something away”?
Improve
Approve
Remove
Move
What is the most polite way to remind a coworker about a meeting?
Please remember we have a meeting at 2:00 p.m. today.
Don’t forget the meeting.
Remember the meeting.
Meeting at 2.
