Worksheets15 Aug AM Quiz
Total questions: 4
Worksheet time: 80secs
Name
Class
Date
1.
We need to create a ticket for the chats where we haven't received any messages from the user
a)
Yes
b)
No
2.
While providing information/handling RFI cases, we should
a)
Confirm with the user if the form/information is clear and accessible
b)
Wait for the user to confirm everything is good
c)
Provide clear and accurate information
d)
All the above
3.
Average handling time for chat is:
a)
24 Mins
b)
20 Mins
c)
25 Mins
d)
28 Mins
4.
While handling cases which are taking longer time to resolve, we should
a)
Report those cases to the Specialist/seniors/Leaders
b)
Leave it as it is and handle next chat
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