WorksheetsTable Service Quiz
Total questions: 30
Worksheet time: 15mins
What is the most appropriate way to greet guests upon arrival?
Hey!
By first name
Using “Sir” or “Ma’am”
Ignore unless they talk to you
Which of the following should be avoided when greeting guests?
Smiling
Using titles like Mr. or Ms.
Greeting by first name
Expressing gratitude to return guests
If the guest has no reservation, what should you do?
Ignore them
Ask them to come back later
Ask for number of guests and look for available tables
Refuse entry
Which of the following should be offered while guests wait for a table?
Bill
Pre-meal services
Takeaway menu
Business card
How should you escort guests to their table?
Walk ahead and don’t speak
Walk behind them silently
Use hand gestures and body language to lead
Open-handed gesture and polite tone
What is one proper gesture when leading a guest to their table?
Point with finger
Stretch one arm and open palm
Cross arms
Snap fingers
A child under two years old should be:
Left to sit alone
Seated with strangers
Given a high chair near parents
Ignored
Elderly or handicapped guests are best seated:
At the farthest corner
In the smoking section
Near the kitchen
Near the entrance
What should a waiter do when a guest is about to sit?
Watch silently
Pull the chair to assist
Tell them to hurry
Push the chair
If guests prefer a specific seating area:
Deny request
Tell them to wait longer
Try to accommodate if possible
Ignore their request
What should be presented first if the beverage list is separate?
Dessert menu
Main menu
Beverage list
Price list
Menus should be presented from:
Left side
Over the head
Right-hand side
Under the table
When giving advice to guests about menu items, you should:
Guess answers
Say “I don’t know”
Respond clearly using descriptive words
Avoid answering
Which of the following is NOT a pre-meal service?
Bar service
Free refreshments
Valet service
Serving main course
What kind of guest is described as one who may test your patience and skills?
Difficult guest
Disabled guest
Regular guest
Child guest
The knowledge of menu items, ingredients, and wine pairing is called:
Menu knowledge
Chef’s list
Optional info
Reservation protocol
What is an internal source of menu knowledge?
Daily staff briefing
Social media
Friends’ suggestions
Television ads
A guest with diabetes may need:
Wine suggestions
Extra sweets
More rice
Special dietary information
Which of the following best shows good waitstaff behavior?
Ignoring guests
Using hand signs
Taking photos
Listening, observing, and responding clearly
Presenting the menu too early may:
Impress the guests
Confuse or pressure the guests
Help with faster ordering
Encourage tipping
Which of the following shows politeness when the guest’s name is unknown?
Hey there!
Friend
Sir or Ma’am
You
What is a good reason to avoid assigning a 4-seat table to only 1 or 2 guests?
It’s more spacious
It wastes seating capacity
They might get cold
Tables are usually dirty
What should be done before presenting the menu?
Ask for payment
Excuse yourself
Close the menu
Ask them to leave
How should a menu be presented to the guest?
Toss it on the table
Hand it closed
Open it to the right section
Show it from the kitchen
A translated or children’s menu is presented when:
The guest is confused
It is a special request
You feel like it
The kitchen is busy
A good server avoids saying:
I don’t know.
Let me check that for you.
Certainly, Sir.
Would you prefer...
Which of the following is an example of external menu knowledge?
Guest feedback
Staff meeting
Company memo
Menu folder
What can be offered while guests wait for their reserved table?
Bill
Pre-meal services like bar or lounge
Final order
Exit instructions
What is a good way to assist female guests with their bags?
Ask them to place it on the floor
Take it to the kitchen
Ignore it
Provide a seat or hook
What is the correct first step when welcoming guests?
Offer the bill
Identify the host
Ask for their order immediately
Greet the guest with a smile
