WorksheetsIntroduction to Culinary Post test review
Total questions: 25
Worksheet time: 14mins
Abigail is working at a restaurant and notices that side station items should be restocked. How often should she restock them?
Twice per day
as necessary
once per month
Option 4
Abigail is training to be a server at a busy restaurant. Her manager tells her that understanding the dishes and being able to answer customer questions is crucial. What is the key to effective selling for Abigail?
menu variety
menu sampling
menu knowledge
Benjamin is working at a hotel front desk when a guest arrives in a wheelchair. What is recommended when speaking with the guest?
Put yourself at eye level with the guest if possible
Ask the guest about the disability in order to provide better service
Take no special measures, it should be like talking to anyone else
Mia works for a company and is responsible for monitoring online customer feedback and addressing potential damaging content. What term is used to describe this activity?
Social engineering
reputation management
online brand management
Imagine you are an employee at a hotel and a guest approaches you, but you do not know their name. How should you address the guest?
You should use sir or madam
use mister or miss
refer to the guest as "friend"
Imagine you are a server at a restaurant. As you serve each meal to a customer, what should you provide with the meal?
a full set of silverware
recommendation of condiments to use
a brief and accurate description of the meal
At a busy restaurant, servers should begin the order process by:
determining who should order first
telling guests about daily specials
asking if the check should be divided
After a busy dinner service, William needs to prepare leftover containers for guests who want to take food home. Where should William prepare these containers?
at the nearest side station
in the dish room or kitchen area
at the table in full view of the guest
Sophia is working as a server at a busy restaurant. One of her goals should be to:
exceed expectations whenever possible
recommend higher priced items whenever possible
assure guests they will enjoy every menu item
Mason is working as a server in a restaurant. When pouring water at the table for guests, what should Mason do?
pick up the guest before pouring
set the glass to the left of the guest
pour from the right side using the right hand
Charlotte is an employee at a hotel. When is it especially important for her to appear in full uniform?
during peak business hours
when management are present
when in a public area of the property
Abigail is preparing food for a family gathering. She wants to make sure the food stays safe and avoids the temperature danger zone. What is the temperature danger zone?
40 F to 130 F
41 F-135 F
45 F-140F
Mia has a gluten sensitivity. Which item should she avoid consuming?
rye
starch
wheat
Ava is a restaurant server. How can she assist the kitchen staff?
suggesting items that are easy to prepare
turning over tables as quickly as possible
asking guests if they have any food allergies
Liam, an employee at a hotel, finds several items left behind by guests. Which item should he immediately secure in the designated lost and found area?
clothing
toiletries
cell phones
Benjamin is starting a new job and is given a MOD manual on his first day. What information will Benjamin find in the MOD manual?
emergency procedures
menus from nearby restaurants
employees names and phone numbers
Ethan, an employee at a company, notices something unusual while working. What secure function does Ethan have the responsibility to perform?
watching for and reporting suspicious activities
change burnt out light bulbs in public areas
mopping up spills
Aiden sees someone collapse and suspects cardiac arrest. He looks for an AED device. What are AED devices used for?
reviving someone from cardiac arrest
removing an obstruction from a choking victim
injection device used to treat severe allergies
Ava is preparing a meal and decides to cook vegetables in a small amount of oil in a saucepan. What is this cooking method called?
frying
sauteing
pan frying
During a busy dinner service at a restaurant, table appearance is best maintained throughout the meal by:
Having condiments readily available
removing items no longer needed by guests
wiping tables with a clean cloth after each course
While cleaning the kitchen, Nora accidentally drops a glass bowl, causing it to shatter on the floor. What is the recommended method for cleaning up the broken glass or china?
pick up the larger pieces by hand followed by vacuuming
Vacuum after sweeping the broken pieces into a small pile
Use a broom and dustpan followed by wiping with a paper towel
Michael is serving a table with small children at a restaurant. What is recommended for him to do?
suggest an item large enough for children to split
ask parents if they'd like you to serve the child as soon as it's ready
provide the children with small toys to occupy them until food is ready
Anika is working at the front desk of a hotel when a guest approaches her with a complaint about their room. What is the first action Anika should take?
contact the supervisor or manager on duty
apologize for the guest's inconvenience or discomfort
offer multiple resolutions that are appropriate for the situation
At a dinner party, Evelyn is setting the table. She needs to place the cutlery in the correct spot. Which item should Evelyn use as cutlery?
soup bowl
salad fork
tablecloth
Ava is working as a server in a restaurant. When is it acceptable for her to use a tub to clear a table?
before each course is served
after guests have left the table
while guests are at the table
