WorksheetsHospitality and Tourism Industry Pre-Assessment
Total questions: 50
Worksheet time: 25mins
Which of the following is NOT a primary sector of the hospitality and tourism industry?
Lodging
Food and Beverage
Automotive Manufacturing
Travel and Tourism
Guest segmentation refers to:
Dividing guests by geographic location
Grouping guests by shared characteristics and needs
Tracking guests’ spending habits only
Identifying only business travelers
An example of psychographic segmentation in hospitality is:
Age group
Preferred travel lifestyle
Income level
Zip code
Which lodging category includes bed-and-breakfast inns?
Limited-service hotels
Specialty accommodations
Luxury hotels
Resorts
Which factor MOST influences a hotel’s Average Daily Rate (ADR)?
Number of restaurants nearby
Seasonality and demand
Guest age group
Hotel employee uniforms
Which department in a hotel is most responsible for guest check-in and check-out?
Housekeeping
Front Office
Food and Beverage
Engineering
Quick-service restaurants are designed to:
Provide table service
Serve food quickly at low cost
Offer extended dining experiences
Focus only on catering
Which of the following is part of the back of the house in foodservice?
Host stand
Server station
Kitchen
Bar area
Which foodservice segment primarily supports schools, hospitals, and military bases?
Quick service
Fine dining
Institutional
Casual dining
A travel agent’s role is to:
Prepare hotel housekeeping schedules
Book travel arrangements for clients
Supervise airline pilots
Manage theme park rides
Which of the following is an example of business travel?
A family visiting Disney World
A student studying abroad
An executive attending a trade conference
A couple on a honeymoon cruise
Which is an example of a permanent attraction?
Music festival
Trade show
National park
Wedding reception
Event planners must primarily focus on:
Social media ads
Logistics and guest experience
Managing front desk staff
Developing theme park rides
Which is the first step in an emergency evacuation plan?
Collect guest belongings
Notify emergency personnel
Post signs in the lobby
Close all exits
Security staff at a hotel typically monitor:
Room service
Guest safety and property protection
Housekeeping turnover rates
Front desk check-ins only
Which measure helps prevent theft in hotels?
Guest surveys
Employee uniforms
Keycard access systems
Open cash drawers
A “Do Not Disturb” sign on a guest’s door primarily helps with:
Security and privacy
Faster housekeeping
Room service sales
Fire prevention
Which is a challenge for safety in large events?
Long ticket lines
Crowd control
Low ticket prices
Event marketing
Which foodborne illness is commonly linked to undercooked poultry?
Salmonella
Norovirus
E. coli
Hepatitis A
The temperature danger zone for food safety is:
0–32°F
32–41°F
41–135°F
135–212°F
Which CTSO supports students in Hospitality and Tourism in NC?
FBLA
FCCLA
HOSA
DECA
Career advancement in hospitality most often depends on:
Seniority only
Guest complaints
Experience and education
Room rate knowledge
Which is an example of a durable skill?
Menu memorization
Problem solving
Folding linens
Writing a daily special board
Which is the best example of teamwork?
A server refusing to help a coworker
A manager scheduling breaks fairly
An employee working alone
A chef posting menus
Professionalism in hospitality is best demonstrated by:
Wearing wrinkled uniforms
Arriving on time
Using slang with guests
Avoiding customer contact
Active listening is important in hospitality because it:
Reduces menu costs
Improves guest satisfaction
Increases turnover
Avoids scheduling conflicts
POS stands for:
Point of Sales
Part of Service
Point of Safety
Price of Stay
Hotels often use overbooking strategies to:
Increase guest satisfaction
Compensate for expected cancellations and no-shows
Reduce staff training requirements
Lower room rates permanently
Which software is MOST helpful for tracking deadlines and tasks in event planning?
Project management software
Payroll system
Reservation system
Inventory database
Which skill is MOST technical?
Greeting a guest
Setting up banquet AV systems
Smiling at customers
Team brainstorming
A guest’s perception of value is most influenced by:
Advertising costs
Service quality
Employee wages
Room size only
Exceptional customer service results in:
Increased guest loyalty
Higher employee turnover
Reduced profit
Lower sales
The MOST important factor in guest recovery after a service failure is:
Blaming another employee
Apologizing and resolving quickly
Offering no response
Ignoring guest concerns
A “moment of truth” in hospitality refers to:
Financial forecasting
A critical guest interaction
Employee payroll
Food ordering process
Which BEST shows empathy in guest service?
“That’s our policy.”
“I understand your frustration; let me help.”
“You should have called earlier.”
“I can’t do anything about that.”
Employee behavior directly affects:
Food costs only
Guest satisfaction and reputation
Hotel construction
Room size
Online reviews affect reputation because:
They are private
They are visible to future guests
Only managers read them
They cannot be changed
Which is a frontline employee?
Housekeeping staff
Accountant
HR manager
Architect
A positive reputation often leads to:
Increased guest loyalty and revenue
Higher food waste
Reduced staff training
Increased service errors
Which is the best example of employee accountability?
Ignoring mistakes
Reporting an error immediately
Blaming coworkers
Arguing with guests
A hotel using mobile check-in technology benefits guests by:
Reducing wait times
Increasing check-out fees
Eliminating reservations
Requiring more paperwork
A CRM system helps a company:
Manage inventory
Track guest preferences and history
Train employees
Reduce wages
Which is an example of self-service technology?
Concierge desk
Automated check-in kiosk
Housekeeping services
Banquet setup
Which technology helps restaurants take orders efficiently?
POS systems
Elevators
Email systems
Payroll software
Tourism creates jobs in:
Only hotels
Multiple sectors such as lodging, food, and attractions
Only theme parks
Only government agencies
Which is an example of direct economic impact from tourism?
Guest spending at local restaurants
Highway repairs
Inflation rates
Local advertising
The economic “leakage” effect in tourism occurs when:
Tourist spending stays entirely in the local community
Tourist dollars flow out of the destination economy
Visitors extend their stay and spend more locally
A destination experiences over-tourism
Which is an example of sustainable practice in hospitality?
Replacing towels daily
Installing energy-efficient lighting
Offering single-use plastics
Leaving lights on in empty rooms
Ecotourism is best described as:
Tourism that focuses on the natural environment and conservation
High-end resort travel
Luxury business travel
Only travel for educational purposes
Tourism can impact a community socially by:
Increasing cultural exchange and diversity
Raising only fuel prices
Closing schools
Limiting recreational options
