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WorksheetsThe Communication Process
Total questions: 39
Worksheet time: 20mins
What is the definition of communication?
The act of sending a message.
The creation of shared meaning.
The physical act of making sounds and saying words.
A one-way broadcast of information.
Which of the following best describes 'talking'?
A two-way street focused on understanding.
A process that includes feedback.
A one-way street focused only on the speaker.
The creation of shared meaning.
Which of the following is NOT a benefit of good social communication?
Collaborating on group projects effectively.
Navigating conflict without making it worse.
Ensuring you always win an argument.
Connecting with others and feeling less alone.
According to a survey by NACE, what is the top skill employers seek on a candidate's resume?
Technical proficiency.
Effective communication.
Independent work ethic.
A college degree.
Which of the following is listed as a potential consequence of poor communication in the workplace?
Increased employee morale.
Higher profits.
Costly mistakes and missed deadlines.
Better customer relationships.
The main goal of communication is to...
ensure the idea in your head successfully gets into someone else's head.
prove that your idea is the correct one.
talk as much as possible.
avoid listening to others.
If there is no shared meaning, then what has occured?
A successful communication.
Just talking.
A two-way process.
Feedback.
Which of these is NOT listed as a skill included in 'effective communication' by employers?
Working well in a team.
Clearly explaining your ideas.
Listening to understand instructions.
Having the loudest voice.
In the communication process model, who is the person who starts the process?
The Receiver.
The Sender.
The Channel.
The Noise.
What is the job of the receiver?
To encode the message.
To create noise.
To decode the message.
To choose the channel.
The 'message' consists of which two parts?
Sender and Receiver.
Feedback and Noise.
Verbal and Nonverbal.
Channel and Context.
In the example of ordering food at a restaurant, what is the channel?
The cheeseburger.
Face-to-face, spoken conversation.
The cashier.
The menu.
What is the crucial step that tells the sender whether their message was understood correctly?
Noise.
The Channel.
The Message.
Feedback.
A loud blender in a kitchen that makes it hard to hear an order is an example of what?
Feedback.
Physical Noise.
The Sender.
The Message.
Which component of the communication process is described as 'the disrupter'?
The Message.
The Channel.
Feedback.
Noise.
Feedback makes communication a what?
One-way street.
Two-way street.
Dead end.
Straight line.
What are the four key considerations for adapting a message?
Sender, Receiver, Message, Channel.
Loud, Quiet, Fast, Slow.
Self, Listener, Occasion, Task.
Physical, Psychological, Semantic, Noise.
The 'Self' consideration is primarily about what?
The other person's feelings.
The physical location.
Your personal goals and the impression you want to make.
The specific job the communication needs to do.
Which consideration focuses on your relationship with the person and their expectations?
Self.
Listener.
Occasion.
Task.
The 'where and when' of a conversation refers to which consideration?
Self.
Listener.
Occasion.
Task.
If your purpose is to persuade someone to do something, you are focused on which consideration?
Self.
Listener.
Occasion.
Task.
When adapting a message for a best friend, the communication style is typically what?
Formal and professional.
Informal and emotional.
Persuasive and demanding.
Vague and indirect.
The social setting of a conversation (e.g., a formal ceremony vs. a casual hangout) is part of which consideration?
Self.
Listener.
Occasion.
Task.
Knowing what your audience already knows about a topic falls under which consideration?
Listener.
Self.
Task.
Occasion.
In communication, what is the definition of 'noise'?
Only loud, external sounds.
Anything that interferes with a message being understood correctly.
The feedback from the receiver.
The channel the message is sent through.
A bad cell phone connection or a loud lawnmower are examples of what type of noise?
Psychological Noise.
Semantic Noise.
Physical Noise.
Feedback Noise.
The thoughts, feelings, and biases inside your own head are what type of noise?
Psychological Noise.
Semantic Noise.
Physical Noise.
External Noise.
If a speaker uses technical words that the listener doesn't understand, what type of noise has occurred?
Psychological Noise.
Semantic Noise.
Physical Noise.
Environmental Noise.
Daydreaming during a lecture is an example of what?
Physical Noise.
Semantic Noise.
Psychological Noise.
A good use of time.
Which type of noise is described as a 'breakdown in the language itself'?
Physical Noise.
Semantic Noise.
Psychological Noise.
External Noise.
You assume someone is wrong because you had a bad experience with them last week. What type of noise is this?
Physical Noise.
Semantic Noise.
Psychological Noise.
Channel Noise.
A stuffy, uncomfortable room that makes it hard to pay attention is an example of what?
Physical Noise.
Semantic Noise.
Psychological Noise.
Internal Noise.
A word having multiple meanings (e.g., 'sick') can cause what type of noise?
Physical Noise.
Semantic Noise.
Psychological Noise.
Environmental Noise.
Which type of noise is described as the easiest to identify?
Physical Noise.
Semantic Noise.
Psychological Noise.
Internal Noise.
Communication can only occur verbally.
True
False
What is the difference between verbal and non-verbal communication?
Verbal communication involves the use of sign language, while non-verbal communication involves spoken words.
Verbal communication involves written messages, while non-verbal communication involves facial expressions.
Verbal communication involves the use of technology, while non-verbal communication involves physical touch.
Verbal communication involves the use of words and language, while non-verbal communication involves gestures and body language.
If Amy says to Ricardo, "Hey how are you?" and Ricardo answers back with, "I'm great!" Ricardo's response would be considered what?
Feedback
Noise
Channel
Message
Which of the following is NOT an example of a 'channel' of the communication process?
FaceTime
Face-to-Face
Saying, "Hey, what's up?" to a friend
Which of the following is NOT a type of noise in communication?
Semantic Noise
Physical Noise
Psychological Noise
External Noise
