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WorksheetsCommunication Skills-Mass Media Studies CBSE XII (Emp1.2)
Total questions: 40
Worksheet time: 18mins
What is Writing?
To put your feelings and ideas on paper through words
act of conveying meanings by understood signs,
symbols, and semiotic rules
attempt to figure out the meaning of the message
act of perceiving sound
What is the definition of Sentence?
Sentence is a fabulous thing
A sentence is a group of words giving a complete thought. A
sentence must contain a subject and a verb.
Sentence is Parts of Speech
Sentence is a thought
What is the purpose of communication?
Inform (tell someone about something)
Influence (get someone to do something you want)
Share thoughts, ideas, feelings
All of the above
Which of the following method is used to receive information from the sender?
Listening
Speaking
Telling
Writing
By which action can a sender send his or her messages?
Listening
Speaking
Sleeping
None of the above
Choose the correct example of oral communication.
Reports
Newspapers
Face-to-face interaction
Notes
What are the words we should use when we communicate verbally?
Use straight words
Use simple words
Use precise words
Use fixed words
Why do we send emails?
To communicate information
To share documents and files
To talk to each other
Both (a) and (b)
Which of these is a positive (good) facial expression?
Staring hard
Nodding while listening
Wrinkled forehead
Looking away from the speaker
What does an upright (straight) body posture convey or show?
Shyness
Fear
Confidence
Intelligence
Which of these is not an appropriate non-verbal communication at work?
Putting arm around a coworker’s shoulder
Shaking hands firmly
Looking at the speaker with a smile
Standing with an upright posture
When you are preparing for a presentation, you should
focus on the message
practice hand gestures
try different speaking techniques
All of the above
What is phonetics?
It is the study of how we write words in English
It is the study of how people understand sentences
It is the study of how many words the English language has
It is the study of the sounds we make when we speak
What are the different types of sounds we use in English pronunciation?
Vowel sounds
Diphthong sounds
Consonant sounds
All of the above
You have been standing in a queue for a long time to buy tickets for a movie. A man suddenly comes and stands in front of you, out of turn. What should you do?
Scream at the person so that he never repeats the mistake
Inform him politely that there is a queue and everyone is waiting for their turn
Stay quiet and let the person go ahead
Not say anything directly but complain about him to other people
A good friend of yours is very upset as her best friend has had a terrible accident. You are tired from the day’s work. The phone rings and the caller I.D. shows that it’s her. What should you do?
Ignore the call because you are tired
Answer the call and talk to her for as long as she wants to
Tell her that you are too tired and she should call someone else
Listen to her for some time and then tell her that you will talk again tomorrow
Your friend wants you to come play basketball with him but you haven’t finished your homework that is due tomorrow. He insists that if you don’t come they will not win and it will be your fault. He keeps insisting and even asks other people to convince you to play the match. What should you do?
Play the match because otherwise your friend will be upset
Play the match and make some excuse to your teacher about the homework
Make an excuse that you are sick and avoid playing the match
Explain clearly that you need to complete your homework so you cannot play
One of your friends is taking a leave and wants you to tell the teacher that he is sick. What should you tell your friend?
Yes, I can do that.
No, I cannot do that because I don’t want to lie to the teacher.
I understand that you want to take leave but why don’t you tell the correct reason?
No. I cannot help you.
True or False: Communication is more than just talking face to face?
True
False
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
Three Styles of Communication
Aggressive, Active Listening, communication
Passive, “I” Messages, Assertive
Aggressive, passive, and assertive
None of the above
When a person states his/her position in a firm but positive manner is
Aggressive
Assertive
Passive
None of the above
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
A situation in which your words say one thing but your body language says another is
An “I” Message
A mixed message
Body Language
Active listening
A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as
Asserive
Active listener
Aggressive
Passive
Which communication style is the most effective?
Aggressive
Passive
Assertive
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
Two types of communication are:
Verbs and Nouns
Verbal and information
Verbal and non-verbal
Happy and sad
Which of the following is a barrier to communication?
Message is not clear
Not listening
Lack of language skills
All of the above
Which is NOT important in effective communication?
Wearing a red tie
Making eye contact
Using appropriate body language
Using the appropriate tone
A good, clear speaker…
Understands what he/she wants to say
Considers the audience and the setting
Checks to assure understanding, and listens to responses
All of the above
We communicate by:
Speech (Telephone call, conversations, etc)
Visuals (Body language, facial expressions)
Writing (Letter, emails, newsletters, etc)
All of the above
Includes gestures, facial expressions, and body positions
Feedback
Verbal Communication
Dance
Non-Verbal Communication
The use of sounds and words to express yourself
Non-Verbal Communication
Customer Service
Interpretive Dance
Verbal Communication
