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ExCPT Module 1: Pharmacy Technician Overview: Overview

Total questions: 90

Worksheet time: 45mins

Name
Class
Date
1.

Dispose of medications based on ________ requirements. (Fill in the blank)

a)

product-specific

b)

state

c)

federal

d)

general

2.

Access and use ________ and resources as needed to perform job duties. (Fill in the blank)

a)

references

b)

vehicles

c)

uniforms

d)

decorations

3.

Which of the following tasks can pharmacy technicians perform?

a)

Clinical judgement

b)

Tasks under license, registration, or certification

c)

Prescribing medication

d)

Diagnosing patients

4.

Technician responsibilities do not require ________.

a)

clinical judgement

b)

attention to detail

c)

following protocols

d)

record keeping

5.

Answer the telephone and handle questions that do not require a pharmacist's expertise or judgment. Triage all other phone calls to the ________ to answer. (Fill in the blank)

a)

pharmacist

b)

technician

c)

customer

d)

manager

6.

What should you do with written prescriptions or telephoned refill requests according to pharmacy procedures?

a)

Process them by entering into the database and filling them. Refill requests are submitted to providers’ offices via fax or phone. Authorization for additional refills is added after physician approval.

b)

Ignore them until the end of the day and then process all at once.

c)

Only process written prescriptions and discard telephoned refill requests.

d)

Process them only after receiving a physical copy from the patient.

7.

What type of information must be gathered to complete patient profiles, and why is it important?

a)

Protected health information (PHI) and other necessary information must be gathered to complete patient profiles. It is important to ensure patient confidentiality and for the pharmacist to perform the final product verification.

b)

Only billing information must be gathered to complete patient profiles. It is important solely for insurance purposes.

c)

Only demographic information must be gathered to complete patient profiles. It is important to send promotional materials to patients.

d)

Only medication history must be gathered to complete patient profiles. It is important to track prescription refills.

8.

Why is it important to scan and store written prescription forms in appropriate files?

a)

It is important because hard copies of prescriptions are stored in different files based on controlled substance categories.

b)

It is important because it allows patients to access their prescriptions online instantly.

c)

It is important because it reduces the need for doctors to sign prescriptions.

d)

It is important because it eliminates the need for pharmacists to verify prescriptions.

9.

What is the purpose of entering data into the pharmacy’s computer system?

a)

To ensure prescription labels are accurate by paying attention to detail during data entry.

b)

To increase the speed of internet browsing in the pharmacy.

c)

To allow customers to play games while waiting for prescriptions.

d)

To automatically order lunch for pharmacy staff.

10.

What should you do if you notice any drug utilization review (DUR) warnings or concerns?

a)

Notify the pharmacist of any drug utilization review (DUR) warnings or concerns.

b)

Ignore the warning and continue processing the prescription.

c)

Only notify the patient about the warning.

d)

Wait until the end of your shift to address the warning.

11.

The image below shows a pharmacy technician counting pills. What is the technician likely doing as part of their responsibilities?

a)

Counting and preparing medication for prescriptions as part of processing written prescriptions or refill requests.

b)

Administering vaccines to patients as part of immunization services.

c)

Diagnosing illnesses and prescribing medication to patients.

d)

Performing surgical procedures in a hospital setting.

12.

What are some tasks involved in preparing prescriptions in a pharmacy?

a)

Counting or pouring medications, labeling containers, pricing prescriptions, performing calculations, reconstituting powders, and compounding preparations.

b)

Sweeping the pharmacy floor, organizing magazines, and watering plants.

c)

Scheduling patient appointments, conducting physical therapy, and performing surgeries.

d)

Designing medication advertisements, managing pharmacy social media, and hosting community events.

13.

What should be done at the end of each shift to keep pharmacy department supplies adequately stocked?

a)

Restock supplies and make note of items that need to be reordered.

b)

Leave supplies as they are for the next shift to handle.

c)

Only restock if a supervisor requests it.

d)

Wait until supplies run out before restocking.

14.

How should completed prescriptions be organized in the pick-up area?

a)

Alphabetically by the patient's last name.

b)

By the date the prescription was filled.

c)

By the type of medication.

d)

By the prescribing physician's name.

15.

What should be compared against medications received as soon as they arrive from suppliers?

a)

Invoices.

b)

Patient charts.

c)

Temperature logs.

d)

Prescription pads.

16.

What does the term 'adjudication' refer to in pharmacy operations?

a)

The process of preparing insurance claims for online submission and calling insurance companies as necessary for help.

b)

The process of dispensing medication to patients.

c)

The process of compounding medications in the pharmacy lab.

d)

The process of inventory management and stock ordering.

17.

What does OTC stand for in pharmacy operations?

a)

Over-the-counter.

b)

On-the-call.

c)

Order-to-cash.

d)

Official treatment center.

18.

What must be documented when completing purchase transactions on cash registers in a pharmacy?

a)

Behind-the-counter sales of pseudoephedrine and some Schedule V drugs.

b)

All over-the-counter vitamin purchases.

c)

Every prescription refill regardless of drug class.

d)

The sale of bottled water and snacks.

19.

What is used to clean counting trays in the community pharmacy throughout the day?

a)

70% isopropyl alcohol.

b)

Distilled water.

c)

Hand sanitizer.

d)

Soap and water.

20.

What should be checked when restocking medication dispensing machines and floor stock requests?

a)

Expiration dates and inventory adjustments based on the unit's needs.

b)

The color of the medication packaging only.

c)

The temperature of the storage room only.

d)

The number of staff present during restocking.

21.

Fill in the blank: _______ sterile and nonsterile products, including eye drops, antibiotics, chemotherapy, and total parenteral nutrition.

a)

Compound

b)

Dispense

c)

Prescribe

d)

Administer

22.

Fill in the blank: Remove recalled, discontinued, expired, and overstocked products from inventory. _______ products to prevent accidental dispensing.

a)

Quarantine

b)

Dispense

c)

Label

d)

Distribute

23.

Identify medication prescribing and use patterns requiring pharmacist intervention (abnormally large prescription quantities, multiple early refills on _______ medications).

a)

controlled

b)

over-the-counter

c)

herbal

d)

vitamin

24.

Fill in the blank: Repack bulk medication in _______ dose packaging.

a)

unit

b)

multiple

c)

random

d)

bulk

25.

Fill in the blank: Perform unit inspections of all areas in an institution where medications are stored _______.

a)

monthly

b)

annually

c)

weekly

d)

daily

26.

Fill in the blank: Document hospital patients’ lists of medications prescribed and medications taken through medication _______ process.

a)

reconciliation

b)

distribution

c)

dispensation

d)

authorization

27.

Fill in the blank: Offer vaccines to patients and complete the associated paperwork. Draw up vaccines in appropriate size _______.

a)

syringes

b)

needles

c)

vials

d)

bandages

28.

Fill in the blank: Ensure adherence to policies, procedures, laws, and _______ bodies.

a)

regulatory

b)

musical

c)

athletic

d)

culinary

29.

Fill in the blank: Receive oral prescriptions from prescribers or prescribers’ authorized designees. This refers primarily to new telephone prescriptions and refill authorizations with which there are changes to the prescriptions. _______ prescriptions are given to the pharmacy technician to process.

a)

Transcribed

b)

Written

c)

Faxed

d)

Electronic

30.

Fill in the blank: Pharmacists should consult with prescribers or prescribers’ designees about patient prescriptions and recommend changes to prescriptions based on ____, insurance formularies, and patient request.

a)

DUR

b)

BMI

c)

CBC

d)

ECG

31.

Fill in the blank: Pharmacists must perform and document final product ____ prior to dispensing to patients.

a)

verification

b)

preparation

c)

labeling

d)

transportation

32.

Fill in the blank: Pharmacists should consult with patients about prescribed medication use, ____, and other health issues.

a)

adherence

b)

temperature

c)

insurance number

d)

favorite color

33.

Fill in the blank: Pharmacists perform ____ therapy management (MTM) as necessary.

a)

medication

b)

physical

c)

nutritional

d)

surgical

34.

Pharmacists recommend ____ medications based on patients’ symptoms.

a)

OTC

b)

prescription-only

c)

herbal

d)

experimental

35.

Fill in the blank: Pharmacists oversee all of the functions performed by the pharmacy ____.

a)

technician

b)

manager

c)

assistant

d)

clerk

36.

Only pharmacists are permitted in the pharmacy according to the security precautions.

a)

True

b)

False

37.

Fill in the blank: Pharmacy doors must be ____ at all times. Any time a pharmacist is not on duty, the pharmacy should be closed and locked.

a)

locked

b)

open

c)

painted

d)

decorated

38.

Fill in the blank: Unauthorized people should not have ready access to the pharmacy. Verify the identification badges of law enforcement, state ____ inspectors, and Food and Drug Administration (FDA) personnel before allowing entrance.

a)

board of pharmacy (BOP)

b)

fire department

c)

health insurance

d)

postal service

39.

Fill in the blank: Codes to gain access to the pharmacy should not be shared with ____ personnel. Access codes should be changed regularly and upon termination or resignation of personnel.

a)

unauthorized

b)

authorized

c)

trained

d)

licensed

40.

Controlled substances can be stored either in a ________ or spread among other medications on the shelf in the pharmacy.

a)

locked in a secure cabinet

b)

refrigerator with food items

c)

drawer with over-the-counter drugs

d)

container labeled for vitamins

41.

It is the pharmacy technician's responsibility to check and update each patient's profile.

a)

True

b)

False

42.

What are the two new areas in which pharmacy technicians are playing a critical role?

a)

Medication reconciliation and medication therapy management (MTM)

b)

Inventory management and drug compounding

c)

Patient billing and insurance claims processing

d)

Pharmaceutical sales and marketing

43.

Medication reconciliation and MTM require pharmacy technicians to communicate with patients and caregivers.

a)

True

b)

False

44.

Where do medication reconciliation technicians primarily work?

a)

Hospital emergency departments and surgical centers

b)

Retail pharmacies

c)

Long-term care facilities

d)

Community health clinics

45.

What is documented on a form for providers to review upon admission to the hospital?

a)

A list of the medications the patient is taking

b)

The patient's favorite foods

c)

The patient's family tree

d)

The hospital's visitor policy

46.

Who performs the clinical tasks associated with MTM using information gathered by the pharmacy technician?

a)

The pharmacist

b)

The pharmacy technician

c)

The patient

d)

The pharmacy manager

47.

Which of the following is NOT a responsibility of the pharmacy technician according to the passage?

a)

Verifying and documenting a list of prescription medications

b)

Scheduling and confirming appointments

c)

Prescribing medications

d)

Notifying physicians of the service being provided

48.

MTM can affect pharmacy revenue through star ratings and direct and indirect remuneration (DIR).

a)

True

b)

False

49.

What could result from the loss of a Centers for Medicare & Medicaid Services contract for a pharmacy?

a)

Significant loss of revenue, which could lead to fewer pharmacy technician positions or hours.

b)

Increased government funding for the pharmacy.

c)

Guaranteed job security for all pharmacy staff.

d)

Expansion of pharmacy services to new locations.

50.

Which of the following is a common condition treated with maintenance medications?

a)

Attention-deficit/hyperactivity disorder

b)

Influenza

c)

Common cold

d)

Migraine

51.

Which of the following is a common condition treated with maintenance medications?

a)

Allergies

b)

Fractures

c)

Sprains

d)

Appendicitis

52.

Which of the following is a common condition treated with maintenance medications?

a)

Cancer

b)

Chickenpox

c)

Food poisoning

d)

Asthma attack

53.

Which of the following is a common condition treated with maintenance medications?

a)

Contraceptives

b)

Ear infection

c)

Sore throat

d)

Sinusitis

54.

Which of the following is a common condition treated with maintenance medications?

a)

Diabetes

b)

Broken bone

c)

Stomach flu

d)

Headache

55.

What is one way to assist patients in medication adherence according to the passage?

a)

Enrolling them in automatic refill programs and phone reminders.

b)

Encouraging patients to skip doses occasionally.

c)

Advising patients to stop medication when they feel better.

d)

Suggesting patients take medication only when they remember.

56.

According to the passage, what is the purpose of a phone call reminder for patients who do not refill maintenance medications on time?

a)

To review any problems the patient might be having with the medication.

b)

To schedule a follow-up appointment with the doctor.

c)

To offer discounts on future prescriptions.

d)

To update the patient's contact information.

57.

Fill in the blank: __________ is a mental health medical condition characterized by persistent sadness and loss of interest.

a)

Depression

b)

Table

c)

Window

d)

Mountain

58.

Fill in the blank: __________ is a cardiovascular medical condition characterized by consistently high blood pressure.

a)

Hypertension

b)

Asthma

c)

Anemia

d)

Pneumonia

59.

Fill in the blank: __________ is a urological disorder that causes enlargement of the prostate gland.

a)

Benign prostatic hyperplasia

b)

Osteoporosis

c)

Alzheimer's Disease

d)

Ulcerative Colitis

60.

Fill in the blank: __________ is a medical condition characterized by high levels of lipids (fats) in the blood.

a)

Hyperlipidemia

b)

Photosynthesis

c)

Osmosis

d)

Evaporation

61.

Fill in the blank: __________ is an eye-related medical condition that can damage the optic nerve.

a)

Glaucoma

b)

Appendicitis

c)

Chickenpox

d)

Migraine

62.

Fill in the blank: __________ is a medical condition that occurs when the thyroid gland does not produce enough thyroid hormone.

a)

Hypothyroidism

b)

Hyperlipidemia

c)

Diabetes

d)

  • Asthma

63.

Fill in the blank: __________ is a medical condition caused by a virus that weakens the immune system.

a)

HIV

b)

Asthma

c)

Migraine

d)

Diabetes

64.

Fill in the blank: __________ is a medical condition that weakens bones, making them fragile and more likely to break.

a)

Osteoporosis

b)

GERD

c)

Diabetes

d)

Asthma

65.

Fill in the blank: __________ are sudden, uncontrolled electrical disturbances in the brain that can cause changes in behavior, movements, or awareness.

a)

Seizures

b)

Hypertension

c)

Migraine

d)

Diabetes

66.

Fill in the blank: __________ is a digestive medical condition that occurs when stomach acid frequently flows back into the esophagus.

a)

Gastroesophageal reflux disease (GERD)

b)

Photosynthesis

c)

Newton's First Law

d)

Pythagorean theorem

67.

Fill in the blank: __________ is a symptom and medical condition that can indicate injury or illness.

a)

Pain

b)

Anemia

c)

Hypothryoidism

d)

Asthma

68.

What is the meaning of the abbreviation 'ad'?

a)

Right ear

b)

Left ear

c)

Before meals

d)

After meals

69.

What is the meaning of the abbreviation 'as'?

a)

Left ear

b)

Right ear

c)

Before sleep

d)

After meals

70.

What is the meaning of the abbreviation 'au'?

a)

Both ears

b)

Left ear

c)

Right ear

d)

Each ear

71.

What is the meaning of the abbreviation 'bu'?

a)

Buccal

b)

Bunion

c)

Bursa

d)

Bulbous

72.

What is the meaning of the abbreviation 'im'?

a)

Intramuscular

b)

Intravenous

c)

Intraocular

d)

Intramedullary

73.

What is the meaning of the abbreviation 'it'?

a)

Intrathecal

b)

Intravenous

c)

Intradermal

d)

Intubation

74.

What is the meaning of the abbreviation 'os'?

a)

Left eye

b)

Right eye

c)

Mouth

d)

Nose

75.

What is the meaning of the abbreviation 'ou'?

a)

Both eyes

b)

One ear

c)

Right eye

d)

Left eye

76.

What is the meaning of the abbreviation 'po'?

a)

By mouth

b)

After meals

c)

Before sleep

d)

By injection

77.

What is the meaning of the abbreviation 'pr'?

a)

Rectal

b)

Pulse rate

c)

Per rectum

d)

Patient record

78.

What is the meaning of the abbreviation 'pv'?

a)

Vaginal

b)

Pulmonary vein

c)

Pressure volume

d)

Peripheral vision

79.

What is the meaning of the abbreviations 'sc, sq, sub q'?

a)

Subcutaneous

b)

Sublingual

c)

Supra-cardiac

d)

Subclavian

80.

What is the meaning of the abbreviation 'od'?

a)

Right eye

b)

Left eye

c)

Once daily

d)

Overdose

81.

What is the meaning of the abbreviation 'sl'?

a)

Sublingual

b)

Subcutaneous

c)

Subliminal

d)

Subluxation

82.

What does the abbreviation 'ac' stand for?

a)

Before meals

b)

After meals

c)

At bedtime

d)

With food

83.

What does the abbreviation 'bid' stand for?

a)

Twice daily

b)

Before meals

c)

Once daily

d)

After meals

84.

What does the abbreviation 'hs' stand for?

a)

At bedtime

b)

After meals

c)

Before noon

d)

With food

85.

What does the abbreviation 'pc' stand for?

a)

After meals

b)

Before meals

c)

With water

d)

At bedtime

86.

What does the abbreviation 'prn' stand for?

a)

As needed

b)

Before meals

c)

After meals

d)

Every hour

87.

What does the abbreviation 'qh' stand for?

a)

Every hour

b)

Every day

c)

Every week

d)

Every month

88.

What does the abbreviation 'qid' stand for?

a)

Four times daily

b)

Every other day

c)

Once daily

d)

Every week

89.

What does the abbreviation 'tid' stand for?

a)

Three times daily

b)

Once daily

c)

Twice weekly

d)

Every hour

90.

What does the abbreviation 'wa' stand for?

a)

While awake

b)

With assistance

c)

Wide area

d)

Work assignment

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