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WorksheetsIT Support Service Assessment
Total questions: 22
Worksheet time: 16mins
What should be done if a workplace document is difficult to understand?
Take assistance from peers/supervisors
Guess its meaning
Ignore it
Avoid reading
Workplace code of conduct is guided by:
social media rules
Organizational guidelines
Local rumors
Personal preferences
What should you do after connecting all peripherals?
Gently power on the computer
Switch on the CPU only
Switch on the monitor only
Immediately start using mouse
What is the purpose of the taskbar?
Store files
Launch applications and show running programs
Format hard drive
Manage passwords
What is the primary function of a search engine?
To find information on the internet
To send emails
To display websites
To download files
What is the unique address of a web page called?
Information
social media
URL
Web Server
Interpreting IT infrastructure involves understanding:
Software Architecture
Historical events
Computer Architecture
The underlying systems and components that support IT operations
Identifying the specific problem a user is facing is the initial step in:
Delivering solutions
Implementing follow-up
Identifying customer issues
Evaluating support solutions
What does GPT stand for in the context of disk partitioning?
GUID Partition Table
General Partition Table
GUIDED Partition Table
Graphics Partition Table
Which component on the motherboard is responsible for communication between the CPU, memory, and other peripherals?
RAM
BIOS
Chipset
Hard Drive
What should you do before installing or upgrading hardware/software?
Read the instruction manual
Plug in multiple USBS
Restart the PC
Close all running apps
Which of the following is a safe practice when working with electronic equipment?
Handling with wet hands
Using metallic tools recklessly
Wearing anti-static wristbands
Keeping devices plugged in during repair
A short length of network cable used for connections is a:
Backbone cable
Coaxial cable
Fiber optic cable
Patch cord
Reviewing network documentation during troubleshooting helps to:
Install new software
Understand the network's configuration and history
Change the computer's color
Play online games
Which of the following is an example of utility software?
Anti-virus
Spreadsheet program
Word Processor
Video editing software
Which of these is a critical aspect of competency in this topic?
Painting the computer case
Installing and configuring application software
Building a website
Playing video games
The steps taken to recover data from a backup are called the:
Restore procedure
Installation procedure
Backup procedure
Configuration procedure
Tools are identified and selected for recovery to:
Make the computer faster
Ensure the correct software or utility is used to restore the backup
Change the desktop background
Install a new operating system
Problems can be detected by:
Ignoring the computer
Playing games
Changing the desktop background
Physical observation
What is documented after troubleshooting is completed?
The user's favorite color
Computer maintenance and troubleshooting status
The weather conditions
The price of the computer
Why are brochures used in the workplace?
What is the first step in turning on a computer?
