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Chapter 10: The Restaurant Business

Total questions: 35

Worksheet time: 18mins

Name
Class
Date
1.

At which restaurant segment do guests order or select items at a counter or window and pay before eating?

a)

Full-service

b)

Quick-service

c)

Delivery

d)

Catering

2.

A couple are celebrating their 10 year anniversary and are going out to dinner. They want to have a quality meal sitting at a table with wait staff and full table service. Which type of restaurant should they go to?

a)

Full-service

b)

Quick-service

c)

Concession

d)

Vending

3.

Which noncommercial foodservice segment includes national parks and prisons?

a)

Schools

b)

Healthcare

c)

Private employers

d)

Government

4.

One example of institutional feeding is foodservice in

a)

parks.

b)

cafeterias.

c)

prisons.

d)

vending machines.

5.

Commercial foodservice includes full-service restaurants, quick-service restaurants, and

a)

off-premise catering.

b)

prison cafeterias.

c)

hospital foodservice.

d)

military mess halls.

6.

A restaurant employee assists servers and delivers food and beverages to guests. This employee is a

a)

server.

b)

cashier.

c)

runner.

d)

buser.

7.

Which front of house employee greets guests, takes reservations, and takes guests to their seats?

a)

General manager

b)

Host

c)

Server

d)

Runner

8.

A highly trained wine expert who offers pairing suggestions and proper service is called the

a)

bartender.

b)

cicerone.

c)

wine steward.

d)

sommelier.

9.

An expeditor

a)

cooks and plates the food for guests.

b)

prepares and cooks the food to meet dietary requirements.

c)

delivers food and beverages to guests.

d)

fosters communication between the BOH and FOH.

10.

Who is in charge of the back of the house cleaning?

a)

Steward

b)

Line cook

c)

Dishwasher

d)

Buser

11.

A woman works for Wild Wood Café, preparing cold foods such as sandwiches and salads. She is a

a)

steward.

b)

pantry cook.

c)

prep cook.

d)

sommelier.

12.

Ma & Pa’s Place is a small traditional breakfast restaurant in a rural town. Pa does the cooking and Ma does the baking. They hire a few wait staff and some kitchen support, such as dishwashers. Ma and Pa’s has had a hard time recruiting staff. What would you suggest they do?

a)

Use a high-priced recruiter.

b)

Advertise on local media

c)

Put an ad in the national restaurant magazine.

d)

Use a feeder program from the nearby culinary arts school.

13.

A son wants to organize a 50th anniversary party for his parents. He goes to a local hotel and works with a meeting planner to organize the affair. When it comes time to plan for the dinner, he may also work with the

a)

bartender.

b)

banquet manager.

c)

front desk agent.

d)

general manager.

14.

Which foodservice option in a hotel requires guests to have a membership to enter?

a)

Club

b)

Rooftop bar

c)

Casino

d)

Banquet room

15.

In a hotel, a server who takes care of private dining and all the in-room guest needs is called a

a)

server.

b)

buser.

c)

butler.

d)

steward.

16.

Traditionally, hotels offered guests in-room snacks and beverages through

a)

catering.

b)

the minibar.

c)

the cafeteria.

d)

a vending machine.

17.

Other than traditional room service attendants, what are some hotels using to deliver room service meals?

a)

Professional food delivery services

b)

Front desk agents

c)

Delivery robots

d)

Maintenance personnel

18.

Which service presents food to guests from a tableside cart called a guéridon?

a)

American

b)

French

c)

English

d)

Russian

19.

English service is described as

a)

the most formal.

b)

easy and inexpensive.

c)

elegant and expensive.

d)

the simplest and least expensive.

20.

In which service style does a guest order, pay, and wait for their food to be prepared and given to them on a tray?

a)

Buffet

b)

Cafeteria

c)

Drive-through

d)

Over-the-counter

21.

A woman has four children. Over the next two hours, she is driving one to soccer practice, another to dance rehearsal, and another to a babysitting job. Then she has to pick up her daughter at band practice. Which service option might be easiest for her, given that she has no time to cook dinner?

a)

Cafeteria

b)

French

c)

Buffet

d)

Drive-through

22.

What is the cornerstone of any successful restaurant?

a)

A cyclical menu

b)

Customer service

c)

Reasonable pricing

d)

Multiple levels of management

23.

A cyclical menu

a)

does not change from day to day or season to season.

b)

offers several courses for a fixed price.

c)

offers menu items that are priced on an individual basis.

d)

changes daily for a certain number of days and then repeats.

24.

What are plowhorses?

a)

Inexpensive menu items that guests love

b)

Inexpensive menu items that guests do not buy

c)

Expensive menu items that guests do not buy

d)

Menu items with expensive ingredients that guest love

25.

When designing a menu, which menu concept should be placed in a highly visible area on the menu?

a)

Dogs

b)

Stars

c)

Puzzles

d)

Plowhorses

26.

Which is an external factor that can influence a change to a menu?

a)

Theme

b)

Menu mix

c)

Competition

d)

Operational system

27.

The primary marketing tool in most restaurants is the

a)

décor.

b)

menu.

c)

service.

d)

manager.

28.

Students at the Fairfield Preparatory School select meal items from a menu at lunchtime. On Mondays, students may choose between a cheese sandwich or a cheese pizza; on Tuesdays, they choose between a turkey sandwich and a chicken Caesar salad; on Wednesdays, the choice is macaroni and cheese or ziti with meat sauce, etc. What type of menu is used at the school?

a)

Fixed

b)

Cyclical

c)

A la carte

d)

Prix fixe

29.

A recipe that has been tried, adapted, and retried several times for use by a given foodservice operation and has been found to produce the same good results and yield every time is referred to as

a)

individualized.

b)

synthesized.

c)

standardized.

d)

optimized.

30.

One internal factor that influences menu changes is

a)

supply levels.

b)

economic factors.

c)

concept and theme.

d)

competition.

31.

The two segments of the foodservice industry are distinguished as which of the following?

a)

Commercial and non-commercial segments

b)

Retail and wholesale segments

c)

Domestic and international segments

d)

Urban and rural segments

32.

Restaurants have a difficult time keeping staff because:

a)

the work can be demanding and pay is often low

b)

they have too many employees

c)

staff prefer to work in offices

d)

restaurants are only open on weekends

33.

Identify the three types of service styles and how each is unique.

a)

Table service, buffet service, and counter service; each differs in how food is presented and served to guests.

b)

Table service, drive-thru service, and delivery service; all involve food being served at the table.

c)

Buffet service, cafeteria service, and takeout service; all require guests to cook their own food.

d)

Counter service, room service, and vending machine service; all require guests to serve themselves.

34.

Factors that contribute to a good service experience include:

a)

Promptness, courtesy, and effective communication

b)

High prices and slow response

c)

Limited availability and poor communication

d)

Untrained staff and lack of follow-up

35.

A standardized recipe is important because:

a)

It ensures consistency and quality in food preparation.

b)

It allows for random ingredient measurements.

c)

It encourages frequent changes in cooking methods.

d)

It eliminates the need for portion control.