WorksheetsUnit 1 Test
Total questions: 34
Worksheet time: 17mins
Hotels are not considered diverse because every hotel offers the same accommodations to their guests
True
False
Hospitality businesses serve guests throughout the US and the world.
True
False
Only sit-down restaurants are considered part of the foodservice business; food courts at the mall, food trucks, and sidewalk food vendors are not considered part of the foodservice business.
True
False
Campground are considered to be part of the lodging industry.
True
False
The tourism industry includes businesses that organize and promote travel, and they include travel agencies, convention and visitor bureaus, and tour operators.
True
False
The goal of recreation is to refresh a person's body and mind.
True
False
All segments of the hospitality industry aim to successfully meet the needs of their customers.
True
False
The ability to understand how another person feels is (a) .
Customers only interact with hospitality workers while they are planning their trips, not while they are actually on their trip.
True
False
A single-unit business is considered a dependent business because it is connected to a larger company.
True
False
A franchisor actually owns the franchise business, but they do not own the chain and brand.
True
False
Professional associations benefit the professionals and better the industry by providing ways for individuals in the field to meet and learn about the latest trends.
True
False
Travel and tourism is one of the largest and most important industries in the world.
True
False
Networking is the process of meeting people working in the same profession.
True
False
The (a) is the main reason for the hospitality industry.
The three common methods of communication used in hospitality are verbal, written, and (a) .
A(n) (a) period is when the economy is doing well and people have more money to spend.
The three countries that played a major role in the creation of the hospitality industry were Greece, (a) , and the Roman Empire.
When you provide the same good service and products to customers each time they come to your business, you are providing (a) quality service.
In a hotel, the back of house employees include valets, bell attendants and security officers.
True
False
The interaction between customer and staff members, like a phone conversation to make a hotel reservation, is called word-of-mouth.
True
False
A customer (a) plan should guide employees on how to use proper safety and sanitation measures, minimize customer and employee stress, and handle negative encounters.
Having a customer service plan can help with customer (a) .
Accessible is a special language for those who are visually impaired.
True
False
An extra service that adds to a traveler's comfort is called a(n) (a) .
A(n) (a) trend is a change in the way people live their lives.
A trend is something that is extremely popular for a short amount of time.
True
False
When economies of different nations become interconnected, it is called (a) .
Hospitality professionals keep up with (a) so they can better serve their customers' needs and wants.
(a) means a group of people from a variety of backgrounds, cultures, religions, beliefs, gender, sexual orientation, and languages.
A customer-focused employee is able to (a) customer needs.
Critical moments greatly impact customer satisfaction and they should be avoided as much as possible.
True
False
The goal of hospitality workers is to make your experience totally satisfying.
True
False
A season with highest demand is called an off-peak season.
True
False
