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Uses of Computers and Communication Technology

Total questions: 92

Worksheet time: 46mins

Name
Class
Date
1.

Special hardware and software are used to find ______ information.

a)

up-to-date

b)

outdated

c)

irrelevant

d)

random

2.

Special hardware and software are used to communicate ______ and easily.

a)

directly

b)

slowly

c)

randomly

d)

rarely

3.

Special hardware and software are used to conduct ______ and other transactions.

a)

financial

b)

musical

c)

athletic

d)

culinary

4.

Special hardware and software are used to communicate ______ over long distances and time zones.

a)

cheaply

b)

slowly

c)

rarely

d)

noisily

5.

Computers and other equipment linked to telephone services or wireless technology are used for written and verbal communication.

a)

True

b)

False

6.

What is the main function of a landline telephone?

a)

Messaging and internet access

b)

Verbal communication & faxes via cables underground/on seabed & poles transferring signal

c)

Playing games

d)

Taking photos

7.

Which of the following is an advantage of landline telephones?

a)

Portable

b)

Cheaper than mobiles

c)

Multiple features

d)

High cell phone rates for talking

8.

One disadvantage of landline telephones is that they are ______ compared to email.

a)

Expensive

b)

Faster

c)

Portable

d)

Interactive

9.

What is a requirement for using cell phones?

a)

Underground cables

b)

Network provider and proximity to a base station/tower transmitting radio signals

c)

Fax machine

d)

Landline connection

10.

Which of the following is NOT an advantage of cell phones?

a)

Portable

b)

Multiple features (Connectivity to internet)

c)

Cheaper to use

d)

Dependent on availability of other person

11.

True or False: All service providers are accepted in foreign or other destinations for cell phones.

a)

True

b)

False

12.

What is the main function of a FAX machine?

a)

To make copies of documents

b)

To send printed text/images via telephone cable to receiver

c)

To print hard copies

d)

To scan documents

13.

Which of the following is an advantage of using a FAX machine?

a)

Quicker than posting a letter

b)

Ink and paper are cheap

c)

No technology needed

d)

Always clear

14.

One disadvantage of using a FAX machine is that the sender and receiver need ________ (eg: fax machine).

a)

technology

b)

electricity

c)

paper

d)

internet

15.

What is the main function of a PHOTOCOPYING MACHINE?

a)

To send handwritten messages

b)

To make copies of all types of documents

c)

To print hard copies

d)

To send emails

16.

Which of the following is a disadvantage of using a PHOTOCOPYING MACHINE?

a)

Quick and easy use

b)

Ink and paper are expensive

c)

Sends short handwritten messages

d)

No technician needed

17.

A technician is needed when a PHOTOCOPYING MACHINE ________ or needs a service.

a)

breaks down

b)

prints faster

c)

changes color

d)

gets lighter

18.

What is the main function of PRINTERS?

a)

To send printed text/images via telephone cable

b)

To make copies of documents

c)

To print hard copies

d)

To send emails

19.

Which of the following is an advantage of using PRINTERS?

a)

Quick and easy use

b)

Ink and paper are cheap

c)

No technician needed

d)

Always clear

20.

Most photocopy machines are ________ and scanners as well.

a)

printers

b)

televisions

c)

refrigerators

d)

microwaves

21.

What is the main function of computers in booking as described in the table?

a)

To play games online

b)

To make bookings through websites or email using a credit card (e.g., flights, concerts, meals, and accommodation)

c)

To print tickets only

d)

To send physical mail

22.

Which of the following is NOT listed as an advantage of using computers for bookings?

a)

Easy to access information

b)

Paperless and environmentally friendly

c)

Consumes energy

d)

Ability to view destination images

23.

One disadvantage of using computers for bookings is that access to ______ or connection to internet is not always available.

a)

electricity

b)

software

c)

printer

d)

keyboard

24.

One advantage of using computers for bookings is the ability to read reviews by other tourists.

a)

True

b)

False

25.

Which of the following is an environmentally friendly advantage of using computers for bookings?

a)

Consumes energy

b)

Paperless

c)

Requires physical tickets

d)

Needs electricity

26.

According to the table, technology for bookings consumes _______.

a)

energy

b)

water

c)

paper

d)

time

27.

What is required for EMAIL to work in tourism businesses?

a)

Only a computer

b)

Internet, computer, telephone cables, mobiles/wireless technology, connection to an Internet Service Provider (ISP) and telephone service

c)

Only a mobile phone

d)

Only a telephone service

28.

Which of the following is an advantage of EMAIL for tourism businesses?

a)

Difficult for tourists on the move

b)

Quick, flexible, reliable, easy to use and inexpensive

c)

Both sender and receiver need technology

d)

Must know correct email address

29.

One disadvantage of EMAIL in tourism businesses is that both sender and receiver need _______.

a)

technology

b)

money

c)

tickets

d)

passports

30.

Which of the following is NOT a disadvantage of EMAIL in tourism businesses?

a)

Must know correct email address

b)

Difficult for tourists on the move & in remote areas

c)

Group mails is helpful when mailing group tours

d)

Both sender and receiver need technology

31.

What is needed for VIDEOCONFERENCING in tourism businesses?

a)

Only a telephone

b)

Cameras, videophones & computer screens

c)

Only a computer

d)

Only an Internet connection

32.

Which of the following is an advantage of VIDEOCONFERENCING for tourism businesses?

a)

Both parties need technology

b)

Both parties need to be available due to time difference

c)

Innovative, reliable, easy to use and high quality

d)

Only one party needs technology

33.

In VIDEOCONFERENCING, tour operator and clients, not in the same area, can meet in a _______ way.

a)

personal

b)

traditional

c)

written

d)

delayed

34.

Look at the first image (top). What activity is taking place in the classroom?

a)

Students are watching a science experiment on a screen

b)

Students are playing a game

c)

Students are reading books

d)

Students are taking a test

35.

Look at the second image (bottom). What technology is being used for the meeting?

a)

Video conferencing

b)

Telephone call

c)

In-person meeting only

d)

Email communication

36.

The importance of communication technology for a travel agent, tour operator or tour guide is to:

a)

Facilitate efficient information exchange and customer service

b)

Increase travel costs for clients

c)

Limit access to travel information

d)

Discourage customer feedback

37.

Emails are used for which of the following purposes in the tourism industry?

a)

To communicate with customers and provide booking confirmations

b)

To book flights directly without customer input

c)

To replace all face-to-face interactions

d)

To manage only internal staff schedules

38.

Which communication method is most likely to start phasing out in the tourism industry?

a)

Traditional brochures and printed materials

b)

Social media platforms

c)

Mobile apps for bookings

d)

Online chat support

39.

Tourism businesses use written communication such as _______, faxes, emails, advertising & promotional material to communicate with customers.

a)

letters

b)

telephones

c)

posters

d)

brochures

40.

Which of the following is an example of verbal communication used by tourism businesses?

a)

Signs

b)

Face-to-face communication

c)

Emails

d)

Symbols

41.

Non-verbal communication in tourism businesses includes signs, pictures, body language, symbols and _______

a)

emoticons

b)

brochures

c)

menus

d)

tickets

42.

More modern forms of communication is dependant on ______ and computer and equipment and technology.

a)

internet

b)

electricity

c)

books

d)

radio

43.

Computers communicate by being linked to:

a)

Telephone cables

b)

Wireless connection

c)

Both (a) and (b)

d)

None of the above

44.

What technology is being advertised for public use in the subway station?

a)

Wi-Fi

b)

Bluetooth speakers

c)

3D printing

d)

Virtual reality headsets

45.

What does 'email' stand for?

a)

Electronic mail

b)

Express mail

c)

Easy mail

d)

Efficient mail

46.

Emails are ______ and have rules called Email etiquette.

a)

professional

b)

delicious

c)

expensive

d)

musical

47.

Which of the following is NOT a characteristic of email?

a)

Faster than normal mail

b)

More reliable than normal mail

c)

Paperless

d)

Requires physical delivery

48.

When writing an email, it is important to be ______ and concise.

a)

polite

b)

angry

c)

careless

d)

rude

49.

You should avoid sending emails with large ______ or attachments.

a)

images

b)

fonts

c)

links

d)

signatures

50.

Always use correct language, ______, grammar, and punctuation in your emails.

a)

spelling

b)

spacing

c)

capitalization

d)

formatting

51.

Do not use unnecessary abbreviations, punctuation, capital letters, or ______ in your emails.

a)

emoticons

b)

greetings

c)

attachments

d)

signatures

52.

It is good email etiquette to reply ______ to messages.

a)

promptly

b)

rarely

c)

angrily

d)

slowly

53.

Always write a ______ heading in your emails.

a)

subject

b)

greeting

c)

closing

d)

signature

54.

You should avoid forwarding ______ letters.

a)

chain

b)

formal

c)

invitation

d)

personal

55.

Respecting ______ is an important part of email etiquette.

a)

privacy

b)

colors

c)

weather

d)

music

56.

What does WWW stand for?

a)

World Wide Web

b)

World Web Wide

c)

Wide World Web

d)

Web World Wide

57.

Which protocol language does the World Wide Web use?

a)

Hypertext Transfer Protocol (http)

b)

File Transfer Protocol (FTP)

c)

Simple Mail Transfer Protocol (SMTP)

d)

Post Office Protocol (POP3)

58.

Which of the following are included in websites?

a)

Graphics

b)

Videos

c)

Sound

d)

All of the above

59.

Name two browsers mentioned that can be used to access the World Wide Web.

a)

Internet Explorer and Netscape Navigator

b)

Microsoft Word and Excel

c)

Photoshop and Illustrator

d)

Windows Media Player and VLC

60.

Search engines like _______ and _______ enable people to find information.

a)

Google, Yahoo

b)

Facebook, Twitter

c)

Instagram, WhatsApp

d)

YouTube, Netflix

61.

Most tourism businesses have interactive sites giving contact details and information.

a)

True

b)

False

62.

Mobile phones offer different ways of communication. One way is ______ to other people with telephone/mobile.

a)

talking

b)

walking

c)

drawing

d)

cooking

63.

Mobile phones offer different ways of communication. One way is ______ information and voice messages.

a)

storing

b)

deleting

c)

ignoring

d)

forgetting

64.

Mobile phones offer different ways of communication. One way is sending/receiving ______.

a)

email

b)

food

c)

clothes

d)

furniture

65.

Mobile phones offer different ways of communication. One way is to access information from the ______.

a)

Internet

b)

Television

c)

Refrigerator

d)

Microwave

66.

Mobile phones offer different ways of communication. One way is ______ sounds and images.

a)

recording

b)

erasing

c)

ignoring

d)

hiding

67.

Mobile phones offer different ways of communication. One way is sending ______, video clips/photographs.

a)

text messages

b)

phone calls

c)

emails

d)

voice notes

68.

Mobile phones offer different ways of communication. One way is ______ and playing music.

a)

downloading

b)

charging

c)

calling

d)

texting

69.

Tourism Businesses use SMS to confirm flight numbers and ______ tourist might need.

a)

other information

b)

flight tickets

c)

hotel rooms

d)

tour guides

70.

What is the main purpose of tour companies using social networks?

a)

To play games

b)

To do business

c)

To travel

d)

To shop

71.

Members of social networks can join, do business, and _______ with friends.

a)

communicate

b)

compete

c)

calculate

d)

construct

72.

Which of the following is NOT a use of social networks for members?

a)

Keep in touch with friends/business partners

b)

Announce messages/advertise products/events

c)

Upload photos, share links/videos

d)

Cook food

73.

Social networks allow people to follow tourism businesses via live updates.

a)

True

b)

False

74.

Social networks help convey _______/product information.

a)

messages

b)

vehicles

c)

colors

d)

animals

75.

What is a facsimile?

a)

A type of telephone

b)

An exact copy (e.g., letter)

c)

A business memo

d)

A fax machine

76.

Faxes are sent by ______ between two fax machines/telephone service & electricity.

a)

telephone cables

b)

optical fibers

c)

radio waves

d)

satellite links

77.

A memo is a short business message between _______.

a)

employees

b)

customers

c)

suppliers

d)

shareholders

78.

Which of the following is an example of a memo?

a)

A typed request

b)

A handwritten reminder

c)

Both A and B

d)

None of the above

79.

Surveys and questionnaires are used to communicate to customers to ______ by using first hand information, which helps to improve and increase profit.

a)

evaluate

b)

ignore

c)

confuse

d)

mislead

80.

Which of the following is NOT a purpose of surveys and questionnaires?

a)

Get feedback

b)

Investigate weaknesses

c)

Increase misconceptions

d)

Identify and compare to competition

81.

Surveys and questionnaires enable businesses to identify misconceptions.

a)

True

b)

False

82.

Surveys and questionnaires should contain ______ questions, be anonymous, and short and simple.

a)

basic

b)

complex

c)

irrelevant

d)

ambiguous

83.

One of the purposes of surveys and questionnaires is to compare to ______.

a)

competition

b)

weather

c)

colors

d)

seasons

84.

Surveys and questionnaires help businesses to improve.

a)

True

b)

False

85.

Surveys and questionnaires are used to get ______ from customers.

a)

feedback

b)

products

c)

locations

d)

employees

86.

What is verbal communication?

a)

Expressing yourself by writing

b)

Expressing yourself by talking

c)

Expressing yourself by drawing

d)

Expressing yourself by dancing

87.

Verbal communication focuses on the use of words and _________.

a)

how you say them

b)

body language

c)

written symbols

d)

facial expressions

88.

Which of the following is NOT a problem that can occur in verbal communication?

a)

Language difference

b)

Poor language skills

c)

Strong accents

d)

Good listening skills

89.

Problems in verbal communication can occur due to language _________.

a)

difference

b)

clarity

c)

volume

d)

speed

90.

Strong accents can be a problem in verbal communication.

a)

True

b)

False

91.

What is important for a good introduction?

a)

greet properly & respectfully

b)

speak very fast

c)

ignore the audience

d)

start with a joke only

92.

Business communication etiquette in Tourism Industry: How should you appropriately address a woman to whom you are speaking?

a)

address as title & surname

b)

address by first name only

c)

address as 'Miss' regardless of marital status

d)

address without any title

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