WorksheetsCRM KICKOFF TRAINING QUIZ
Total questions: 24
Worksheet time: 18mins
CRM Journey starts after
Signing the EOI
Signing the RA
Signing the SPA
Issuance of BCC
DP stands for
Direct Payment
Down Payment
Deposit Payment
Debit Payment
SOF stands for
Sales Order Funds
Statement of Funds
Summary of Funds
Source of Funds
EOI is refundable
True
False
Property transfer team are the team responsible for handing over the units
True
False
All charges must be paid within ---- days of signing the RA or it will be terminated.
10 Days
14 Days
20 Days
30 Days
Choose all the possible answers.
Accepted Payment Methods at Binghatti
Bank Transfer
Manager’s Cheque
Exchanging Properties with other developers
Credit/Debit Card
Cryptocurrency
SPA can be signed without paying the 20% + Admin fees and DLD fees
True
False
Title deed could be issued without Oqood
True
False
Sales and Purchase Agreement (SPA) are handled by
Sales Team
NOC Team
Registration Team
Customer Experience Team
I can change my passport details using COCD form
True
False
Mortgage only is provided for UAE residents
True
False
Mortgage is only provided after BCC issuance
True
False
What is the validity of a No Objection Certificate (NOC)?
1 week
1 month
3 months
6 months
One of the key benefits of CRM in real estate is:
Lower construction costs
Centralized client journey
Reduced legal requirements
Shortened building timelines
What does CRM transform clients into?
Investors only
Brand ambassadors
Referral agents only
Suppliers
When must service charges typically be paid by owners?
Upon signing the RA
Upon SPA registration
Within 30 days after Building Completion Certificate (BCC) issuance
After handover only
Which of the following is NOT covered by service charges?
Common Area Cleaning & pest control
Building Pool maintenance
Elevators & security
Unit Furniture
Express (Urgent) NOC fees for Gifting off plan
AED 1,575
AED 5,200
AED 10,500
Choose all the correct answers: Using COCD form, we can change
Phone Number
Passport Number
Spelling mistake in client's name
Client's email address
Details of the new owner after ownership transfer
I received the NOC to resell my property, but the buyer changed his mind. Can he request a refund of the NOC fees?
Yes, the NOC fees are refundable if the transaction does not proceed.
No, NOC fees are non-refundable.
The buyer should apply for a refund directly from DLD.
When a client requests an NOC for gifting, to which account should the fees be paid?
Binghatti Bank Account
Binghatti Escrow Account
Payment can be made to either account
A client wants to gift some shares of his off-plan property to his uncle as a trade-in gift. Which type of NOC should he apply for?
Normal Ready NOC
Gifting Ready NOC
Normal Off-plan NOC
Gifting Off-plan NOC
CRM stands for
Client Relationship Management
Client Relationship Manager
Customer Relationship Management
Customer Relationship Manager
