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WorksheetsMotivation, recruitment, communication
Total questions: 67
Worksheet time: 52mins
Weekly payments to workers based on hours worked
Profit sharing
Time based wage system
Job enrichment
Job rotation
Commission
Paying employees a proportion of the surplus earned by the business
Profit sharing
Time based wage system
Job enrichment
Job rotation
Commission
Paying sales employees a proportion of the revenue they earn
Profit sharing
Time based wage system
Job enrichment
Job rotation
Commission
Allowing workers to develop and achieve higher skill levels
Profit sharing
Time based wage system
Job enrichment
Job rotation
Commission
Encouraging workers to have work variety by performing different work of a same degree of difficulty
Profit sharing
Time based wage system
Job enrichment
Job rotation
Commission
Teamworking is a form of non-financial motivation
True
False
Taylor believed that financial reward was the best form of employee incentive.
True
False
According to Maslow, esteem needs are met when workers receive a secure wage.
True
False
A salary is a good example of a non-financial reward
True
False
Teamworking can help to achieve Maslow's _____ needs.
physiological
motivational
financial
social
According to Maslow, the hierarchy of human needs includes _____________ needs
piece rate
esteem
hygiene
job
The reward that offers an employee additional money for achieving targets is a
bonus
basic wage
salary
self actualization
According to Herzberg, ______________ is a motivating factor.
security
salary
achievement
work conditions
_______________ is a benefit to a business of having a well-motivated workforce.
Low productivity
Increased output
No involvement
Needs unsatisfied
Which of the following is NOT a product of having a motivated workforce
High output per worker
Willingness to accept change
High staff turnover
Low rates of strike action
Which theorist focused on a worker being motivated solely by being paid more for higher levels of output
Maslow
Taylor
Herzberg
Mr Hill
Which theory contains motivators and hygiene factors
Taylor
Mr Hill
Maslow
Herzberg
Which of the following methods of financial motivation is usually paid weekly
Salary
Bonus
Wage
Dividend
Which of the following methods of financial motivation is usually paid monthly
Salary
Wage
Dividend
Christmas bonus
The method of payment where workers are paid for the number of hours that they work is known as
Piece rate
Piece bonus
Time rate
Bonus rate
Which of the following is a benefit of piece rate
Difficult to calculate
Lazy workers get paid the same as hard workers
Broken machinery can affect how many pieces can be made
Easy to calculate
In which type of job is commission often paid
Customer service
Emergency services
Sales
Education
Which of the following is not a non-financial method of motivation
Job rotation
Autocratic leadership
Job enrichment
Training
The advancement of an employee within an organisation is known as
Success
Employment furthering
Favouritism
Promotion
According to Maslow, what is represented when employees have a desire for positive self-image and the desire to succeed?
Self actualization need
Esteem need
The need to belong
Safety need
John, the managing director of ABC Co. Ltd, is thinking about increasing the scope of a job by broadening or deepening the tasks undertaken by his staff. What is this referred to as?
Job rotation
Job enrichment
Job enlargement
Quality circles
Which element of Maslow’s hierarchy of needs would an organization be satisfying if it provides its workers with pension plans
Social
Security
Self-esteem
Physiological
Mary works in a small supermarket. She thinks that the pay is good. While she enjoys the group of friends with whom she works, she is considering leaving because she feels that her work is not appreciated and is not challenging enough.
According to Maslow, which of the following reasons BEST explains Mary’s desire to leave?
Security needs are not being met
None of her needs is being met
Higher order needs are not being satisfied
Lower order needs are not being satisfied
Which of the following would NOT be classified as a hygiene factor based on Herzberg’s Two-Factor Theory?
Pay
Job security
Recognition
working conditions
Taylor's views on worker motivation suggested that:
workers will work hard when they have clan and hygienic conditions
workers will work hard when they enjoy social contact at work
workers will work harder when they are paid more
workers work harder when they are given extra responsibility
All the following are likely reasons why people work except:
to earn money
to have social contact
to gain recognition
to watch TV
According to Maslow's hierarchy of needs, workers' self-fulfilment will be reached when:
they are given challenging and interesting work to do and are recognised for it
they are paid a salary that is higher than that of other workers in the business
they work in groups and are given the chance to take some limited decisions for themselves
They have job security
The best definition of job satisfaction is:
being happy when work is finished
being happy when more jobs come in, as this means more security
an unemployed person being satisfied when he finds a job
being happy at work because of the type of job being done
According to Herzberg, which of the following is the best example of job enrichment at work?
The worker is given more work to do and is paid more
The worker is allowed to change jobs with other workers doing similar tasks
Giving the worker more jobs that need more physical effort
Encouraging workers to take more responsibility at work
One of the claimed advantages of the time rate system is that:
it encourages workers to produce as much as possible
it is easy to calculate if a time sheet is filled in
it encourages workers to get the job finished quickly
income tax does not have to be paid
One of the claimed disadvantages of the piece rate system of wage is that:
workers have to fill in detailed time sheets
high output is discouraged as workers will receive high pay
quality may be a problem if workers work too fast
little time is wasted by workers
Which of the following is an example of a fringe benefit?
higher pay
free health care
annual bonus
commission
In recruiting and selecting new staff, which is the correct order of tasks?
interviews, job adverts, selection, prepare job description
job description, job adverts, interviews, selection
selection, job description, job advert, prepare job description
job adverts, selection, interviews, prepare person specification
The main difference between a job description and a person specification is that:
job description outlines the qualities and qualifications of the applicant; person specification outlines the duties of the job
job description describes the type of business; person specification outlines the qualities and qualification of the applicant
person specification gives precise details of the duties: job description outlines the people that the applicant will be working with
job description outlines the duties of the job; person specification outlines the qualities and qualifications of the applicant
Which of the following will not appear on a job description
Title of the job
Main duties of the job
Qualifications needed
Department the job is in
Which of the following is a claimed disadvantage of internal recruitment for a Management position?
It saves time and money compared to external recruitment
No new ideas or experience is brought into the business
The recruit will already know how the firm operates
It can encourage existing workers and supervisors if they feel that there is a chance of promotion
Each of the following is a method of external recruitment except:
notice on staffroom noticeboard
local newspaper advertisement
recruitment agencies
advert in a job websites
When advertising a job vacancy, it is usual to include all the following information except
the wage rate for the job
duties to be carried out by the person appointed
the name of the chief executive
conditions of employment
All the following methods are likely to be used to help select a new worker except:
asking them to write their own reference
interviewing the applicants
asking for a curriculum vitae (CV)
asking all applicants to perform tests to check their abilities
What is a fringe benefit?
Non-financial
Benefits related to the job description
Benefits on top of a salary or wage
It costs a lot of money and is not common
Advantage to few employees leaving next year?
Employees do not have to say goodbye
there is no advantage - new employees means new ideas
They might steal information
saves time and money (Recruitment)
Non-financial methods include
Praise and recognition
salary and commission
Job rotation, Job Enlargement
Company car and cell phone
What financial methods motivates employees to hit targets?
Salary
Performance related pay
Employees having company car
Time rate
What is the correct definition for 'Commission'?
Monthly pay, same amount despite the number of hours worked
Staff are paid for the number of items produced
Staff are paid a percentage value of items sold
A payment for producing quality goods
How can commission incentivize workers?
They will be jealous of colleagues
They will get a share of the profits
The more they sell the more they earn
They will pay less tax
Private health insurance is what type of incentive?
Performance related pay
Commission Based
Bonus scheme
Fringe Benefit
Involves looking at jobs and adding tasks that require more skill and/ore responsibility
Job enrichment
Job enlargement
Job rotation
Fringe benefits
Staff motivation leads too:
The business paying less to employees
Higher labor turnover
Increased output and profit
Which of these is a disadvantages of Taylors Scientific Method?
If workers achieved their target output they got more money
In some jobs it is difficult to measure employee output
Money is sometimes hard to find
Job rotation
Adds a variety of different tasks of the same level to make job more diverse
Involves workers swapping round and doing each specific task or working in a different department for a limited amount of time
Involves adding more responsibility with different skills
Fringe benefit
Which of the following is a theory that suggests people are motivated by five levels of needs?
Clark's theory of business
Taylor's scientific management theory
Herzberg's two-factor theory
Maslow's hierarchy of needs
Which of the following does Herzberg's two-factor theory of motivation focus on?
Hygiene Factors & Motivators
Needs & Wants
Promotions & Reward
Mo money, mo problems
Which of the following is NOT a characteristic of Taylor's scientific management theory?
It identifies "the best way" to do a job.
It uses money as the main motivator.
It helps people achieve self esteem needs
It is best used in secondary sector/production jobs
Employee notice board
Memos
Social media posts on twitter, instagram and facebook
An SMS from a manager to a subordinate
It can be saved a referred to at a later date
It is easier to document than other forms of communication
It allows for immediate feedback
It allows for communication with people in different time zones
It allows for immediate feedback
It can be hard to understand if it uses technical language
It is more expensive than other forms of communication
It is less formal than other forms of communication
Which of the following is an disadvantage of external recruitment?
No new ideas or perspectives are brought in
The candidate already knows the business
Another vacancy is created elsewhere in the business
It is expensive and time consuming
They increase job satisfaction
Not everyone is motivated by money
They are easy to implement
They are always effective
