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WorksheetsConflict Resolution and Mediation Quiz
Total questions: 20
Worksheet time: 10mins
What is the first step in resolving a conflict according to the text?
Carry Out the Solution
Evaluate the Solution and Renegotiate, If Necessary
Agree on a Solution
Identify Solutions Both Parties Can Support
What is often necessary for both parties to reach a solution?
A third party must decide
Both parties must compromise
One party must win completely
One party must give up entirely
What should be done if the agreed solution is not working?
Ignore the issue
Find a new conflict
Blame the other party
Renegotiate the solution
What role does a mediator play in conflict resolution?
Supports one party
Decides the outcome
Ignores both parties
Acts as a neutral third party
What is a compromise?
An agreement where both sides lose
An agreement where one side gives up
An agreement where both sides give in a little
An agreement where one side wins
What is the purpose of peer mediation in schools?
To create more conflicts
To avoid conflicts
To resolve conflicts through trained students
To punish students
What should you do if you feel uncomfortable telling a friend how you feel during a conflict?
Ignore the conflict
Talk to other friends about it
End the friendship
Work on solving the conflict
What is the role of a mediator during mediation?
To ensure everyone is heard
To make decisions for the parties
To ignore the conflict
To take sides
What is the first step in the role-play exercise for managing a conflict with a friend?
Agree on a solution
Set up a time to discuss the conflict
Evaluate the solution
Ignore the conflict
What should you do if a compromise cannot be reached?
Ignore the conflict
End the relationship
Agree to disagree
Force the other party to agree
What is the benefit of expressing how much you enjoy a friendship when resolving a conflict?
It sets a positive tone for the discussion
It avoids the conflict
It makes the other person feel guilty
It ends the friendship
What is the purpose of using 'I-statements' during a conflict resolution?
To end the conversation
To blame the other person
To express your feelings without blaming
To avoid the conflict
What should be done after role-playing a conflict resolution scenario?
Forget about it
Discuss which strategies worked best
Blame your partner
Ignore the outcome
What is the role of peer mediators in schools?
To punish students
To ignore conflicts
To resolve conflicts among students
To create conflicts
What is the final step in the conflict-resolution process?
Agree on a solution
Evaluate the solution and renegotiate, if necessary
Identify solutions both parties can support
Carry out the solution
What is a key skill for resolving conflicts with friends?
Blaming the friend
Avoiding the friend
Communicating effectively
Ignoring the conflict
What is the purpose of conflict-resolution programs in high schools?
To resolve conflicts through peer mediation
To ignore conflicts
To punish students
To create more conflicts
What is the main goal of mediation?
To make one party win
To help parties reach an agreement
To create more conflict
To ignore the conflict
Ana and Kim are in the same class. During group work, Ana kept talking over Kim. Ana had a lot to say, but Kim felt like she wasn't getting a chance to share her thoughts. Kim should:
Talk louder so Ana gets the point.
Say something like, 'Ana, I'm feeling frustrated when you talk while I'm talking because I'm not getting a chance to share. I need you to wait your turn please.'
Give up trying and sit quietly.
Raise your hand so your teacher will come deal with it.
What type of resolution is best?
Lose-Lose (no one gets what they want)
Win-Lose (only one person gets what they want)
Win-Win (both people benefit)
No resolution (conflict continues)
