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WorksheetsPersonal and Professional Qualities Vocabulary
Total questions: 50
Worksheet time: 2hrs 40mins
What is the term for 'the ability to put yourself in another person's shoes'?
Empathy
Sympathy
Apathy
Antipathy
What is the term for 'to show truthfulness and integrity'?
Honesty
Bravery
Curiosity
Laziness
What is the term for 'to be reliable'?
Dependability
Flexibility
Creativity
Fragility
What is the term for 'showing that you want to increase your work knowledge and skills'?
Willingness to Learn
Time Management
Team Leadership
Technical Expertise
What is the term for 'being tolerant and understanding'?
Patience
Aggression
Impatience
Indifference
What is the term for 'being receptive to feedback, even when it's negative, and using it as an opportunity for growth and improvement'?
Acceptance of Criticism
Avoidance of Feedback
Denial of Mistakes
Resistance to Change
What is the term for 'eager enjoyment and passion'?
Enthusiasm
Apathy
Indifference
Reluctance
Disinterest
What is the term for 'intrinsic drive to meet demands and goals'?
Self-motivation
External reward
Peer pressure
Routine habit
What is the term for 'skillful and sensitive in dealing with difficult or delicate situations, especially in your communication with others; The ability to say and do things in a way that will not offend another person'?
Tact
Apathy
Ignorance
Bluntness
What is the term for 'demonstrate the necessary knowledge, skills, and judgment to provide safe and effective care'?
Competence
Compliance
Confidence
Compassion
What is the term for 'being willing to be held accountable for your actions'?
Responsibility
Ignorance
Avoidance
Negligence
What is the term for 'handling sensitive information and situations with confidentiality, good judgement and reasoning'?
Discretion
Negligence
Disclosure
Indifference
What is the term for 'a set of standards that an individual is expected to adhere to in a workplace, usually in order to appear serious, uniform, or respectful'?
Professionalism
Creativity
Flexibility
Individualism
What is the term for 'being able to work well with others'?
Team Player
Lone Wolf
Procrastinator
Perfectionist
According to research, within how many seconds to minutes do people form an impression about another person based mainly on appearance?
1 to 2 minutes
First 20 seconds to 4 minutes
10 to 15 minutes
5 to 10 seconds
What are some characteristics of appropriate attire in a healthcare setting? (click all correct answers)
Well-fitting, allowing for free body movement
Clean
Wrinkle-free
In good-condition
Distracting designs
Fill in the blank: Nails should be ________, clean and short.
natural
painted
dirty
long
Why should artificial nails or colored polish be avoided in some healthcare settings?
They look unprofessional
They can harbor bacteria and fungi, impede proper hand hygiene, and increase the risk of transmitting infections to patients
They are expensive
They are difficult to maintain
Coworkers and patients can have sensitivities to perfumes or colognes.
True
False
What may be triggered by perfumes or colognes in a healthcare setting?
Asthma or allergic reactions
Headache only
Increased appetite
Improved concentration
Which of the following is NOT a guideline for hair in a healthcare setting?
A) Hair should be clean and neatly styled
B) Hair should be pulled back if long and kept off the shoulders
C) Facial hair should be messy
D) Facial hair (if allowed) should be well-groomed and tidy
Fill in the blank: Only ______, safe jewelry is typically allowed in a professional healthcare setting.
minimal
expensive
colorful
large
Fill in the blank: Medical bracelets for diabetes or heart disease are ______ permitted.
always
never
rarely
sometimes
Which of the following is NOT a reason jewelry or accessories can be problematic in a healthcare setting?
Harbor and transmit bacteria
Get caught in equipment
Distract from patient care
Improve communication
Fill in the blank: Tattoo policies vary by organization but many require visible tattoos to be ______ up.
covered
washed
removed
displayed
Fill in the blank: Communication is the exchange of information, thoughts, ideas, and ______.
feelings
colors
numbers
distances
Fill in the blank: Effective verbal communication must be clear, concise, and ______ of the listener.
considerate
demanding
indifferent
critical
Fill in the blank: When communicating, it is important to speak in clear, complete sentences and avoid ______ jargon.
technical
friendly
simple
formal
What should you avoid when addressing a patient?
Using condescending pet names like 'honey' or 'sweetie'
Using the patient's first name or name of choice
Asking open questions
Maintaining eye contact
What is the goal of 'Active Listening' when communicating?
The goal is to listen in order to understand the other person's experience.
The goal is to prepare your response while the other person is talking.
The goal is to interrupt to clarify your own point of view.
The goal is to agree with everything the other person says.
Which of the following is NOT a way to minimize distractions during communication?
Turn off your phone
Put away your laptop
Ensure a quiet environment
Daydream while the other person is speaking
Why is it important to maintain eye contact during communication?
It shows the speaker you are engaged and listening intently.
It makes the conversation shorter.
It helps you avoid answering questions.
It distracts the speaker from their message.
You should nod your head and smile but never interrupt when paying attention to nonverbal cues.
True
False
What does maintaining an open posture mean in communication?
Avoid crossing your arms or legs, which can suggest disinterest.
Always keep your hands in your pockets.
Look away from the person you are speaking to.
Sit with your back turned to the group.
In healthcare, what does 'any form of written information' include?
It includes patient data, instructions, and other relevant details as well as interprofessional communication.
It only includes handwritten notes by doctors.
It refers exclusively to electronic health records.
It is limited to prescription slips.
What is the first step in the communication process?
Encoding
Sender
Channel
Feedback
Fill in the blank: The process by which the sender transforms their idea into a message, using words, symbols, or nonverbal cues, is called ________.
Encoding
Decoding
Transmitting
Receiving
What is the actual content of the communication, which can be verbal, nonverbal, or visual, called?
Message
Channel
Feedback
Noise
Which of the following best describes a channel in communication?
The person sending the message
The way the message is transmitted, such as spoken words, written text, visual or digital media
The response from the receiver
The process of interpreting the message
Fill in the blank: The audience or the intended recipient of a message is called the ________.
Receiver
Sender
Channel
Medium
What is the process called by which the receiver interprets and understands the message?
Decoding
Encoding
Transmitting
Channeling
Which of the following is a common barrier to communication?
Feedback
Channel
Physical disabilities
Encoding
List two examples of cultural diversity that can affect communication in healthcare.
Beliefs and practices regarding health and illness, Language differences
Favorite sports teams, Preferred vacation destinations
Preferred music genres, Favorite foods
Shoe size, Eye color
Eye contact is a factor that can be influenced by cultural diversity in communication.
True
False
Match the following barriers to their examples:
Physical disabilities
Deafness or hearing loss
Psychological barriers
Prejudice or negative attitudes
Cultural diversity
Language differences
Which of the following is improved by teamwork in healthcare?
A) Communication
B) Stress
C) Isolation
D) Conflict
Match the type of leader with its description:
Democratic
Encourage participation of all in the decisions
Laissez faire
Informal/little or no directions
Autocratic
Dictator
Stress is defined as the body's reaction to _________. (Fill in the blank)
stimulus of changing environment
physical exercise
nutritional supplements
medication
The sympathetic nervous system response to stress is called the ________ or ________ reaction. (Fill in the blank)
fight or flight
rest or digest
pause or play
sleep or wake
Which of the following is NOT a step for an effective plan?
A) Analyze and prioritize
B) Ignore habits and preferences
C) Identify habits and preferences
D) Schedule tasks
