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WorksheetsFront office operations
Total questions: 10
Worksheet time: 11mins
The front office in a hotel is mainly responsible for?
Guest service and reservations
Kitchen and food service
Housekeeping and cleaning
Entertainment and recreation
Which of the following best describes the front office?
The staff cafeteria
The storage space for hotel supplies
The visible area of a hotel where guests are welcomed and assissted
The back end office where staff handle paper work
In a hotel a guest is?
A person temporarily staying in at the hotel for services received
A staff member working in a hotel
A travel agent making bookings
A_ guest is the one who arrives without having booked a room in advance
(a)
Reservations in hotels involve?
Which of the following is not a type of hotel reservation?
Confirmed reservation
Guaranteed reservation
Non guaranteed reservation
Food and beverage reservation
The front office is often referred to as the hotels?
Heart
Back office
Kitchen
Laundry
A _ reservation is when a guest confirms booking but does not guarantee payment?
(a)
One of the key responsibilities of front office staff is to?
Supervise laundry operations
Provide information to guests about hotel facilities and services
Plant flowers in the hotel compound
Prepare menus for the restaurant
Front office staff are required to?
