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WorksheetsJSS2 Business Studies Quiz
Total questions: 20
Worksheet time: 10mins
The first person a visitor meets in an office is usually the:
Accountant
Manager
Receptionist
Messenger
One of the duties of a receptionist is to:
Type letters
Receive visitors and direct them
Prepare accounts
Clean the office
Which of the following is NOT a quality of a good receptionist?
Politeness
Rudeness
Neatness
Good communication
A receptionist should keep a record of visitors in a:
Notebook
Visitors' book
Diary
Cashbook
Which office staff is responsible for answering telephone calls?
Clerk
Messenger
Receptionist
Cleaner
Which of these is NOT a duty of a receptionist?
Receiving letters and parcels
Attending to visitors
Recording telephone messages
Auditing accounts
Office correspondence refers to:
Singing in the office
Writing and receiving letters and messages
Playing music for visitors
Preparing business plans
A letter sent from one office to another is called:
Personal letter
Official letter
Business letter
Friendly letter
A letter sent by an organization to another is known as:
External correspondence
Internal correspondence
Circular letter
Notice
A letter sent within the same organization is called:
Personal correspondence
Internal correspondence
External correspondence
Advertisement
Which of these is NOT an example of office correspondence?
Letter
Memo
Telephone message
Shoe polish
A memorandum (memo) is used mainly for:
Internal communication
External communication
Advertising products
Talking to customers
Which of these is NOT usually found in a formal letter?
Date
Address
Signature
Song lyrics
Which of the following is the correct order in writing an official letter?
Address, date, body, closing, signature
Date, address, closing, signature, body
Body, address, date, closing, signature
Address, signature, body, closing, date
An envelope is used for:
Wrapping food
Covering books
Protecting and sending letters
Making decorations
A complaint letter is written to:
Praise a product
Complain about a problem with goods or services
Advertise products
Thank a customer
A receptionist should have the skill of:
Cooking
Good telephone etiquette
Farming
Singing
The main tool a receptionist uses to answer calls is the:
Telephone
Computer
File
Stapler
The tone of an official correspondence should be:
Friendly but formal
Abusive and harsh
Informal and careless
Funny and unserious
Which of these best describes the role of correspondence in business?
To promote effective communication between offices and organizations
To entertain workers during break time
To replace the work of managers
To delay decision-making
