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WorksheetsMeeting and Document Terminology
Total questions: 20
Worksheet time: 10mins
Correspondence
Written communication sent or received.
A type of verbal communication.
A form of non-verbal communication.
A method of face-to-face interaction.
Voucher
Document authorizing delivery of goods or money.
A type of currency used in transactions.
A receipt for a purchase made.
A form of identification for customers.
Invoice
Document recording a purchase or service.
A summary of a financial statement.
A request for payment for services rendered.
A record of a customer's complaint.
Call center
Office specialized in handling customer calls.
Place where products are manufactured.
Location for conducting market research.
Facility for training employees.
Internal rules
Guidelines for employee benefits.
Norms guiding workplace conduct.
Regulations for company finances.
Policies for customer service.
Contract
Formal agreement between two parties.
A verbal understanding without legal binding.
A document that outlines a business plan.
An informal arrangement between friends.
Reception
Area in charge of welcoming visitors.
A place for holding meetings.
A section for employee break time.
A room for storing supplies.
Strategic plan
Document defining short-term goals.
Document defining medium- and long-term goals.
Document outlining daily tasks.
Document for immediate problem-solving.
Register / Record
Official entry of information.
A casual note taken during a meeting.
A summary of events in a report.
A list of items to be purchased.
Customer satisfaction survey
Tool to measure customer opinions.
A method for increasing sales.
A way to collect employee feedback.
A strategy for market analysis.
Executive agenda
Planning of executive meetings and activities.
Scheduling of employee training sessions.
Organizing company social events.
Managing daily operational tasks.
Digital signature
Electronic authentication of documents.
A type of electronic payment method.
A method for encrypting data files.
A digital representation of a handwritten signature.
Virtual office
A physical location for in-person meetings.
A digital space to manage processes and communication.
A type of software for project management.
A traditional office setup with cubicles.
Regulation
Rules governing an activity.
Guidelines for personal conduct.
Suggestions for best practices.
Laws that are optional to follow.
File / Archive
Organized collection of physical or digital documents.
A type of software used for data recovery.
A method of data encryption for security.
A temporary storage space for files.
Manual
Document with procedures, rules, or work guidelines.
A type of software used for project management.
A physical book containing recipes.
A guide for operating machinery.
Operational plan
Document with long-term strategies.
Document with short-term concrete actions.
Document outlining financial projections.
Document detailing employee responsibilities.
Payroll
Document listing employee payments.
A report on employee attendance.
A summary of employee benefits.
A record of employee performance reviews.
Sworn statement / Affidavit
A formal legal declaration under oath.
A casual statement made in court.
A written agreement between two parties.
A verbal promise made in front of witnesses.
Memo
Short note for internal communication.
A formal letter to clients.
A detailed report on project status.
A summary of meeting minutes.
