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Worksheets

Meeting and Document Terminology

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Correspondence

a)

Written communication sent or received.

b)

A type of verbal communication.

c)

A form of non-verbal communication.

d)

A method of face-to-face interaction.

2.

Voucher

a)

Document authorizing delivery of goods or money.

b)

A type of currency used in transactions.

c)

A receipt for a purchase made.

d)

A form of identification for customers.

3.

Invoice

a)

Document recording a purchase or service.

b)

A summary of a financial statement.

c)

A request for payment for services rendered.

d)

A record of a customer's complaint.

4.

Call center

a)

Office specialized in handling customer calls.

b)

Place where products are manufactured.

c)

Location for conducting market research.

d)

Facility for training employees.

5.

Internal rules

a)

Guidelines for employee benefits.

b)

Norms guiding workplace conduct.

c)

Regulations for company finances.

d)

Policies for customer service.

6.

Contract

a)

Formal agreement between two parties.

b)

A verbal understanding without legal binding.

c)

A document that outlines a business plan.

d)

An informal arrangement between friends.

7.

Reception

a)

Area in charge of welcoming visitors.

b)

A place for holding meetings.

c)

A section for employee break time.

d)

A room for storing supplies.

8.

Strategic plan

a)

Document defining short-term goals.

b)

Document defining medium- and long-term goals.

c)

Document outlining daily tasks.

d)

Document for immediate problem-solving.

9.

Register / Record

a)

Official entry of information.

b)

A casual note taken during a meeting.

c)

A summary of events in a report.

d)

A list of items to be purchased.

10.

Customer satisfaction survey

a)

Tool to measure customer opinions.

b)

A method for increasing sales.

c)

A way to collect employee feedback.

d)

A strategy for market analysis.

11.

Executive agenda

a)

Planning of executive meetings and activities.

b)

Scheduling of employee training sessions.

c)

Organizing company social events.

d)

Managing daily operational tasks.

12.

Digital signature

a)

Electronic authentication of documents.

b)

A type of electronic payment method.

c)

A method for encrypting data files.

d)

A digital representation of a handwritten signature.

13.

Virtual office

a)

A physical location for in-person meetings.

b)

A digital space to manage processes and communication.

c)

A type of software for project management.

d)

A traditional office setup with cubicles.

14.

Regulation

a)

Rules governing an activity.

b)

Guidelines for personal conduct.

c)

Suggestions for best practices.

d)

Laws that are optional to follow.

15.

File / Archive

a)

Organized collection of physical or digital documents.

b)

A type of software used for data recovery.

c)

A method of data encryption for security.

d)

A temporary storage space for files.

16.

Manual

a)

Document with procedures, rules, or work guidelines.

b)

A type of software used for project management.

c)

A physical book containing recipes.

d)

A guide for operating machinery.

17.

Operational plan

a)

Document with long-term strategies.

b)

Document with short-term concrete actions.

c)

Document outlining financial projections.

d)

Document detailing employee responsibilities.

18.

Payroll

a)

Document listing employee payments.

b)

A report on employee attendance.

c)

A summary of employee benefits.

d)

A record of employee performance reviews.

19.

Sworn statement / Affidavit

a)

A formal legal declaration under oath.

b)

A casual statement made in court.

c)

A written agreement between two parties.

d)

A verbal promise made in front of witnesses.

20.

Memo

a)

Short note for internal communication.

b)

A formal letter to clients.

c)

A detailed report on project status.

d)

A summary of meeting minutes.