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WorksheetsAssistant Waiter Job Application Exam – Complete Answer Key
Total questions: 123
Worksheet time: 4hrs 6mins
Which is the correct answer from below for the Filet Mignon definition?
Fillet Mignon, cut from the Tenderloin. Known for being tender with a gentle flavor.
Fillet Mignon, cut from the Round. Known for being tender with a gentle flavor.
Fillet Mignon, cut from the Rib. Known for being tender with a gentle flavor.
Fillet Mignon, cut from the Brisket, with a lot of fat.
Who is responsible for Safety and Security on Royal Caribbean ships?
Impossible to control effectively
A part of every crew member's responsibilities
The Security Officer & the Security guards' sole responsibilities
None of the above
How do we serve tea?
Ask which tea they would like and present the tea box, offer condiments, teabag in the pot, cups and pot handles facing right.
Ask which tea without showing tea box, offer condiments, teabag in the pot, cups and pot handles facing right.
Ask which tea without showing tea box, offer condiments, cups and pot handles facing right, teabag on the side of the cup.
All of the above.
Which guests get priority on booking?
International Guest
Suite Guest
Captain’s Family
Suite Guest & Pinnacle Members
What is Chardonnay?
(a)
What is the meaning of PPE?
Personal Problem Explanation
Priority Personal Equipment
People Purchasing Equipment
Personal Protective Equipment
When the guests leave, we remove first from the table:
Glasses
Silver
Napkins
Sugar bowl
What is the accompaniment for Lamb shank?
Mint jelly
Apple Sauce
Mustard sauce
Cranberry Sauce
Guest has assigned tables for breakfast.
True
False
What is the meaning of P.O.S.?
Procedures Outstanding Service
Procedure Out of Service
Point Of Sales
Restaurant Chops Grille is offered in what class of ship?
Available Fleet wide on RCCL ships, except Majesty of the Seas
Oasis
Voyager
Quantum
What accompaniment would you suggest with Pork?
Mint Jelly
Cranberry sauce
Apple sauce
Horseradish sauce
A guest asks you for directions to the coffee machine, which should you do?
Escort the guest to the nearest coffee machine
Politely inform them that you will serve them coffee, take the coffee order
Politely tell them to wait while you finish cleaning tables
All of the above
What is the right sequence of service?
Soup, Appetizer, Salad, Main course and Dessert
Appetizer, Soup, Salad, Main course and Dessert
Appetizer, Salad, Soup, Main course and Dessert
Appetizer, Soup, Main course, Salad and Dessert
Which of the following indicates that the wine is spoilt?
Which of the following indicates a problem with wine?
There is a putrid odor
Wine looks cloudy
Cork is wet throughout
All of the above
Which of the following is the correct way to serve a bottle of wine?
Present the bottle with the label facing the guest, open and serve.
Present, open, offer a little for tasting, then serve.
Present the bottle, get approval, offer a little wine for tasting, then serve starting with the ladies first.
None of the above
RCL's environmental policy includes which of the following?
Continuous improvement
Above and beyond compliance
Practice pollution prevention
All of the above
What is the phone number to report maintenance related issues?
1-800
911
1-700
1-900
Which concept has Giovanni’s Table?
Imaginative Cuisine
Italian rustic trattoria
Steak House
Asian inspired
Which restaurant has a great selection of burgers?
Johnny Rockets
150 Central Park
Izumi
Solarium Bistro
Which items are part of the table setup in Johnny Rockets?
Ketchup, Mustard, Olive oil and Vinegar, Straw stand
Napkin holder, Ketchup, Olive oil and Vinegar
Straw stand, Ketchup, Salt & Pepper and Napkin holder
None of the above
What do you do with food that has been on the buffet for more than 4 hours?
Discard the food
Blast chill and refrigerate
Reheat and refrigerate
Send it to crew mess
How to prevent or contain a GI outbreak onboard?
Sanitize frequently touched areas
Use colored serving utensils
Change serving utensils every 20 minutes
All of the above
What does 'O' in GOLD stand for?
(a)
What is the first thing you should do when entering the galley?
Start preparing to serve
Greet your Supervisor
Wash your hands
Check table assignment
Procedure if DND sign on door while delivering room service?
Knock the door
Return to Room Service
Do not knock, call RSPH and wait for instruction
Call the Stateroom attendant
What is Beer made from?
Cereals
Grapes
Rice
Potato
What do you do when a guest is about to leave your venue?
Thank the guest and invite them back
Ask for a tip
Offer bottled water
All of the above
Cooking with Stir Fry techniques means?
(a)
Own the parameter, Overlook the problem
Own the parameter
Own the Experience
Overlook the problem
What is the accompaniment for Lamb shank?
Mint jelly
Apple Sauce
Mustard sauce
Cranberry Sauce
Why are GOLD Anchor Standards important?
They help us satisfy every guest every time
Make us stand above competition
They’re about little details and unexpected smiles
All of the above
Who is responsible for Safety and Security on Royal Caribbean ships?
Impossible to control effectively
Every crew member
Only Security Officers
None of the above
Does the 10 feet policy encourage a friendly atmosphere?
Yes
No
Which burger should not be served to guests in Johnny Rockets who have soy allergies?
St. Louis
Streamliner
Smoke House
The Original
What is Beer made from?
Cereals
Grapes
Rice
Potato
How do we pair food and wine?
Body to body, Flavor complement, Flavor contrast, Texture with food result
Body to body and Flavor complement
Flavor contrast only
None of the above
How should all items be carried to and from tables?
Directly in your hands
On a tray
On a tray in each hand
All of the above
Vintage means?
The amount of grapes in the bottle
The year the wine was produced
The location
The grape variety
What to do when taking the order?
Use order pad, keep eye contact, listen and repeat
Use order pad, maintain eye contact, listen carefully, repeat and smile
Maintain eye contact and smile only
Just write down the order
A guest with celiac disease can eat couscous.
True
False
What condiment to provide with Fish Fingers?
Tomato ketchup and tartar sauce
Tomato Ketchup
Tomato & Mayonnaise
Tomato & Thousand Island
Why should a guest buy Main Lobster instead of complimentary?
Higher Quality
We have too many onboard
Complimentary is not good
Easier to eat
When offering coffee, which coffee first?
Regular
Decaf
Specialty Coffee with extra charge
Ice Coffee
Restaurant Chops Grille is offered in what class of ship?
Available Fleet wide except Majesty of the Seas
Oasis
Voyager
Quantum
Which burger should not be served to guests with soy allergies?
St. Louis
Streamliner
Smoke House
The Original
Which of the following wines is kosher?
Late Harvest
Huckhorn
Château Lafite
Baron de Herzog
What is the base liquor of the cocktail Mojito?
Whiskey
Rum
Gin
Vodka
Unless table arrangement dictates otherwise, pre-plated food should be served from:
Top of guest
Left-hand side
Right-hand side
Any side
When not in use, the sanitizing cloth should be placed where?
Red bucket
Gray bucket
White bucket
None of the above
What are the basic ingredients in a Caesar salad?
Romaine lettuce, parmesan cheese, croutons
Romaine lettuce, parmesan cheese, anchovy, croutons
Romaine lettuce, provolone cheese, anchovy, croutons
Romaine lettuce, parmesan cheese, Caesar dressing, croutons
What alcohol is Ketel One?
Gin
Vodka
Rum
Whiskey
During OPP level 2, how often should you change tongs and spoons?
Every hour
Every 4 hours
Every 20 minutes
No need to change
When offering water, which type first?
Regular
Ice water
Evian’s or Pellegrino
Hot water
In ILO, minimum number of rest hours per crewmember?
12
14
10
None
What are the contents of the 3-bucket system?
Cold water, warm water, bleach
Soap water, warm water, bleach
Virox, warm water, bleach
Oxivir, warm water, bleach
How will you deal with a guest that is not happy with their meal?
Listen to the guest, remove the plate, apologize, return with a menu, prioritize the order, check back with the guest, report to the Head Waiter
Inform the Head Waiter immediately
Apologize and bring them something you think they will like
Ask the Chef to come talk to the guest at the table
What is the correct procedure if there is DND sign on the door while delivering orders in Room service?
Knock the door.
Do Not Knock the door and come back to room service.
Do not Knock the door and call the RSPH using the nearest phone and wait for his instruction.
Call the State room attendant to call the guest.
The code for man overboard is what?
Charlie charlie charlie
Bravo bravo bravo
Oscar oscar oscar
Echo echo echo
What is the best liquor of cocktail mojito?
Whiskey
Rum
Gin
Vodka
What is the sauce for lamb shank?
Mint jelly
Cranberry sauce
Apple sauce
None of the above
Beer made from?
Cereals
Potato
Grapes
In the water service what do you do at the first?
Offering evian or sparkling water to the guest
Pouring ice water
Pouring regular water
Pouring water with no ice
Which of the following is the correct way to clean a work surface?
Wash, Sanitize and Rinse
Sanitize, Rinse and Wash
Rinse, Wash and Sanitize
Wash, Rinse and Sanitize
What is En Papillotte?
Cooked “in Paper” is a variation of steaming.
Covered lightly during cooking.
Cook quickly in high heat.
Boiling.
Name the American Steak House Restaurant of RCL?
Sabor
Wonderland
Giovanni’s
Chops Grille
What must you do if you have been isolated in your cabin with GI?
Remain in your cabin at all times, food will be sent to your cabin.
Not report for work or stamp into Kronos until you have been declared fit for duty by the medical team.
Call your supervisor and inform them that you have been isolated so that they can schedule someone to cover for you.
All the above
How do we pare food and wine?
Body to body, Flavor complement and flavor contrast
Body to body, Flavor complement, and texture/mouth feel with food result
Body to body, Flavor complement, Flavor contrast, Texture/mouth feel with food result
NONE OF THE ABOVE
How do you deal with a guest complain?
Listen actively, responds to guest complaints in a considerate, professional and positive manner by showing concern.
Take ownership of guest concerns.
Follow up and ensure complaints are resolved to the guest’s satisfaction.
All of the above
What is the Temperature DANGER ZONE for PHF items?
Below 40°F
Above 140°F
Between 41°F and 140°F
Between 25°F and 100°F
Which is more tender?
(a)
Chardonnay is?
White grape 😊😊😊
Red grape
How to serve the wine?
Host, ladies first, then the man
Ladies first, then the man, host 😊😊😊
Branzino is a variety of the seabass:
True 😊😊😊
False
What is “O” in GOLD stand for?
Open your eyes
Open the parameter
Own the experience 😊😊😊
Overlook the problem
How will you serve condiments that has a thick consistency, e.g. honey, ketchup or sour cream?
In a ramekin
In a gooseneck
In a ramekin on an espresso saucer with a demitasse spoon
In the original bottle or container it came from
What is Eggs Benedict?
Fried eggs and sliced ham on a toasted English muffin, covered with Hollandaise sauce
Poached eggs and sliced ham on a slice of white toast, covered with Hollandaise sauce
Poached eggs and sliced ham on a toasted bagel, covered with Hollandaise sauce
Poached eggs and sliced ham on a toasted English muffin, covered with Hollandaise sauce
How long can food be safely controlled by time?
5 hours
1 hour
2 hours
4 hours
Which of the following burgers should not be served to guests in Johnny Rockets who have Soy allergies?
St. Louis
Stream liner
Smoke House
The Original
Why should you ensure you trim your nails?
Because the dirt under nails carries germs that could contaminate the food you touch
Because long nails can cause accidents
Because it takes too long to apply nail polish on them
All of the above
In ILO what is the minimum number of REST hours every crewmember must have?
10
14
12
None of the above
Which of the following is the correct way to serve a bottle of wine?
Present the bottle with the label facing the guest, open the bottle, and serve it to the ordering guest.
Present the bottle with the label facing the guest, open the bottle, offer a little wine for tasting, serve on receiving approval from the guest.
Present the bottle with the label facing the guest, get the guest’s approval, open the bottle, offer a little wine for tasting, on receiving approval serve starting with the ladies first.
None of the above
Which of the below key words can you use to describe Chef’s Table when using the A.R.C. method and explaining the concept to the guests?
Gourmet, trattoria, expensive.
Family style, gourmet, casual.
Exclusive, gourmet, interactive.
Exciting, private, authentic.
Explain the steps of delivering a check to a guest after they have finished their meal.
Present the check in a check presenter, along with an RCI pen, present on the right side of the guest, let the guest sign the check in their own time.
Present the check in a check presenter, if you do not have a pen, the guest only has to acknowledge the check, no need to sign.
Present the check in a check presenter with an RCI pen, wait next to the table until the guest has signed the check.
If you do not have a check presenter, present the printed check to the guest on the table, wait for them to leave the table before picking up the check.
A guest informs you that they lost their Seapass card. What should you do?
Tell the guest to go to the Guest Services Desk as they can get print off another Seapass card for the guest.
Point in the direction of the Guest Services Desk.
Time permitting, escort the guest who lost their Seapass card to the Guest Services Desk, rather than just tell them where the Guest Services Desk is located.
the Guest Services Desk is located
What are the basic ingredients to a Caesar salad?
Romaine Lettuce, parmesan cheese, croutons
Romaine Lettuce, parmesan cheese, anchovy, croutons
Romaine Lettuce, provolone cheese, anchovy, croutons
Romaine Lettuce, parmesan cheese, Caesar dressing, croutons
What condiment would you automatically provide with Fish Fingers?
Tomato Ketchup
Tomato Ketchup & Mayonnaise Sauce
Tomato Ketchup & Thousand Island Dressing
Tomato ketchup and tartar sauce
Which one will be the correct answer to describe oatmeal from below?
Rolled oats cooked in hot milk
Coarsely ground corn kernel cooked in with water or milk
Ground Wheat or semolina cooked in milk and water
None of the above
When offering water, which water should you offer first?
Regular
Ice water
Evian’s Water or Pellegrino
Hot water
During OPP level 2, how often should you change the service tongs and spoons?
At least every 20 minutes
Every one hour
Every 4 hours
We do not have to change the service tongs and spoons
What is the name of the berries that usually being used to give flavor to the Gin?
Raspberries
Juniper Berries
Elderberries
Old spice berries
What are the contents of 3 bucket system?
Soup water, Warm Water & Bleach
Cold water, Warm Water & Bleach
Virox, Warm Water & Bleach
Oxivir, Warm Water & Bleach
We use gloves for handling which items?
for ready to eat food
for raw food that will still be cooked
when handling silverware
all of the above
Which of the 5 mother sauces would you serve on eggs Benedict?
Creamy butter sauce
Mayonnaise
Hollandaise
Thousand Island Dressing
What would you do with food that has been on the buffet for more than 4 hours?
Discard the food
Blast chill the food and place it in the fridge
Reheat the food, thaw it and place it in the fridge
Send it to crew mess
If a guest has lactose intolerance what can be the substitute for butter?
Low fat butter
Salt free butter
Margarine
Kosher butter
Which of the following is the correct service procedure?
Meet, Greet, Seat, Serve water from a jug, check for wine sales, take food order.
Meet, Greet, Seat, Serve water from a jug, present food menu, make suggestions for food, check for wine sales, take food order.
Meet, Greet, Seat, Present food menu, Check for bottled water sales, Suggest cocktails and wine, Ask guest if they have any allergies, Ask if they have questions about the menu.
All of the above
Which of the Specialty Restaurants onboard that offers a 5-course gourmet interactive dinner with wine pairing experience?
Chef’s Table
Giovanni’s Table
Chop’s Grille
Wonderland
What do you do when a guest is about to leave your venue?
Thank the guest for coming and invite them to come back
Ask the guest for a tip
Offer bottled water
All of the above
Unless table arrangement dictates otherwise, pre-plated food should be served from direction?
Top of guest
Left hand side of the guest
Right hand side guest
All of the above
What is a Macchiato?
Is a black coffee
Is an espresso with a little milk
Is an espresso with a lot of milk
Is an espresso with a lot of milk
What is Brasserie 30 Lunch Concept?
Guest can enjoy 2-course meal that they can be served within 30 minutes or they can dine at their own leisure time
Guest can have Salad or main course within 30 minutes or they can dine at their own leisure time
Guest will pay price of one for two courses excluding desserts
Guest with excursion will have the priority to be served with 2-courses in 30 minutes
What should we do to prevent or contain an outbreak onboard our ships?
Sanitize all frequently touched areas regularly
Use colored serving utensils on buffets.
Change serving utensils every 20 minutes.
All of the above.
What is Horseradish?
Horseradish is a root vegetable from the family of plants of Brassicaceae
Horseradish is a type of cereal
Horseradish is a spicy type of pepper
Horseradish is a sweet fruit from U.S.A
While on duty the following policy is strictly enforced (Zero Tolerance):
Crew members are allowed 2 drinks while on duty
No crew member may consume or otherwise use alcohol while on duty
Crew members may drink as long as they can pass a physical coordination sobriety test
Crew members are allowed 1 drink while on duty
Which of the restaurant have great selection of burgers?
Johnny Rockets
150 Central Park
Izumi
Solarium Bistro
How many dishes can you carry at a time when delivering and serving to the guests at the dining table?
Only one dish at a time
Maximum 3 at a time
4 at a time
As many as you can handle
What is corned beef hash made from?
Ground beef with shredded potato and onion
Ground pork with onion and hash brown potato
Ground beef and pork with shredded potato and onion
Ground pork with shredded potato and onion
Which wine pairs well with mild fish and seafood?
Syrah
Chardonnay
Merlot
Sauvignon blanc
As an Assistant Waiter, which phrases should you NOT use when approaching the table to take an order?
I apologize for disturbing you
All of the above
Sorry for interrupting you
No problem
Safety is…?
Nobody’s business
HR’s business
Only Captain’s business
Everybody’s business.
What alcohol is Kettle One?
Gin
Vodka
Rum
Whiskey
A guest asks you for directions to the coffee machine, which of the following should you do?
Escort the guest to the nearest coffee machine
Politely inform the guest that you will serve them coffee, take coffee order
Politely tell guest to wait while you finish cleaning tables and then escort the guest to the coffee machine
All of the above
Which of the following foods should be avoided if the guest is on a low-sodium diet?
Eggs
Croissant
Bacon
Waffles
What is the correct procedure if there is DND sign on the door while delivering orders in Room service?
Knock the door
Do not knock the door and come back to room service
Do not knock the door and call the RSPH using the nearest phone and wait for his instruction
Call the state room attendant to call the guest
You are carrying a tray full of dishes that you have cleared from a table. Another guest waves her hand to ask for a refill of her coffee. What should you do?
Politely greet the guest and show them where the coffee station is so she can pick up her own coffee
Walk to her and come back after you have put down the tray with the dirty dishes
Pause to find out what she needs, with a promise to return after you take care of the dishes
Stop and take her cup to be refilled along with the tray of dirty dishes
What are the basic ingredients to a ceasar salad?
Romaine Lettuce, parmesan cheese, croutons
Romaine Lettuce, parmesan cheese, anchovy, croutons
Romaine Lettuce, provolone cheese, anchovy, croutons
Romaine Lettuce, parmesan cheese, Caesar dressing, croutons
What is the accompaniment for Roast Turkey?
Mint Sauce
Apple Sauce
Cranberry Sauce
Mayonnaise
What does ARC stand for?
Ask Royal Caribbean
Announced Rating Core
Ask, Recommend and Close
Analyze Recommend and Choose
What equipment should you prepare if you have Kosher guests in your station?
Ensure the china and silverware is clean
Offer disposable plates, cutlery, and cups. Anything you do to the kosher food should be done with disposable products and utensils
Let the Head Waiter deal with the guests and prepare the equipment
When should clearing of the table be done?
When the Head Waiter tells you to
When you see the guest is stacking the plates on top of one another
Every time as soon as a guest has finished their meal
When everyone at the table is finished eating, unless the guest asks for their plate to be removed before anyone else
Which wine pairs well with seared chicken and creamy mashed potatoes?
Syrah
Merlot
Dry riesling
Sweet riesling
