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WorksheetsIT Support Service Level 3 — Exam Paper (Set–1)
Total questions: 40
Worksheet time: 20mins
Which of the following is an example of input device?
Monitor
Printer
Keyboard
Speaker
The main purpose of BIOS is —
To store user data
To control input/output hardware before OS loads
To back up data
To manage antivirus software
Which unit measures data storage?
Meter
Byte
Hertz
Ampere
LAN stands for —
Local Access Node
Local Area Network
Line Area Network
Linear Access Node
The shortcut Ctrl + C is used to —
Cut
Copy
Paste
Close
In MS Excel, which sign is used to start a formula?
$
#
=
&
Which of the following is not a web browser?
Chrome
Edge
Bing
Firefox
An email attachment can be —
Only text
Only image
Any file type
Only audio
A Static IP address —
Changes every time a device connects
Remains fixed
Is assigned by DHCP
Works only offline
MBR and GPT are types of —
Network topologies
Partition tables
Storage devices
Backup plans
Which tool is used for crimping RJ45 connector?
Punch tool
Crimping tool
Wire cutter
Cable tester
In BIOS, changing boot sequence allows you to —
Change keyboard layout
Set startup drive
Format disk
Install antivirus
Which command line utility checks network connectivity?
ping
ipconfig
format
setup
Full Backup means —
Only changed files are backed up
All files are backed up completely
Only user files are backed up
Backup is done once a week
Acronis is a tool for —
Video editing
Data backup
Word processing
Programming
Which component is volatile memory?
Hard disk
SSD
RAM
Flash drive
Anti-static wrist band is used to prevent —
Heat damage
Electrical shock
ESD
Data loss
A network switch operates at which OSI layer?
Layer 1
Layer 2
Layer 3
Layer 4
DNS stands for —
Domain Name System
Data Network Setup
Dynamic Node Signal
Direct Name Server
Cloud storage is an example of —
Offline storage
Network storage
Local backup
Hardware RAID
Which of these is utility software?
PowerPoint
Antivirus
Chrome
Paint
UEFI is a replacement for —
BIOS
RAM
SSD
GPU
The shortcut key to refresh a web page is —
Ctrl + R
Ctrl + P
Ctrl + S
Ctrl + F4
Which software controls hardware resources?
Word Processor
Operating System
Compiler
Browser
Incremental backup stores —
Entire system files
Files changed since last backup
Only user folders
Compressed archives
To check PC temperature and fan speed, use —
Task Manager
BIOS
File Explorer
Control Panel
PPE refers to —
Power Port Equipment
Personal Protective Equipment
Peripheral Power Extension
Parallel Port Extension
In Windows, Device Manager is used for —
Formatting drives
Managing hardware devices
Managing files
Installing OS
29. Ping 127.0.0.1 tests —
Internet speed
Default gateway
Local host
DNS server
Which of the following is a security software?
VLC Media Player
Adobe Reader
Avast Antivirus
WinRAR
01. Information Technology is defined as:
The use of computers and telecommunications to store, retrieve, transmit, and manipulate data.
The study of living organisms and their interactions.
The process of building physical structures like bridges and roads.
The art of creating visual or performing works.
02. Two types of Operating Systems commonly used are:
Windows and Linux
Windows and Android
Linux and iOS
Android and Symbian
The function of BIOS is:
to initialize and test hardware during the booting process
to store user files and documents
to provide internet connectivity
to run application software
Select two examples of Office Application Software from the following options.
Microsoft Word and Microsoft Excel
Adobe Photoshop and VLC Media Player
Google Chrome and Mozilla Firefox
Windows Media Player and WinRAR
Precautions that should be taken to avoid ESD during PC assembling include:
Wearing an anti-static wrist strap
Using metal tools without grounding
Working on a carpeted surface
Touching components with bare hands frequently
Static IP and Dynamic IP can be explained with which of the following examples?
Static IP is like a permanent address, while Dynamic IP changes each time you connect to the network.
Static IP changes every time you restart your device, Dynamic IP never changes.
Static IP and Dynamic IP are both temporary addresses assigned randomly.
Static IP is used only in mobile phones, Dynamic IP is used only in computers.
The steps for data backup and recovery are:
Identify data to be backed up, choose backup method, schedule backups, test backups, and restore data when needed.
Delete unnecessary files, format the drive, and reinstall the operating system.
Only backup data once and never test the recovery process.
Backup only system files and ignore user data.
LAN and WAN differ in which of the following ways?
LAN covers a small geographical area, while WAN covers a large geographical area.
LAN covers a large geographical area, while WAN covers a small geographical area.
Both LAN and WAN cover the same geographical area.
LAN and WAN are the same type of network.
09. Select two causes of slow network performance.
High network traffic and faulty hardware
Fast internet connection and updated software
Low bandwidth usage and strong signal strength
Efficient routing and minimal interference
The essential tools required for PC troubleshooting include:
Screwdrivers, multimeter, anti-static wrist strap, and cable testers
Paintbrush, hammer, and glue
Cooking utensils and measuring cups
Gardening tools and seeds
