WorksheetsPost-test Unit 1: Reception and Reservation Confirmation
Total questions: 10
Worksheet time: 5mins
If a guest arrives without an existing reservation, they are called a...
Deposit
Guest
Walk-in
Confirmation Number
What document is usually required from the guest to verify their identity upon check-in?
Room Type
Identification (ID)
Credit Card
Last Name
Instructions: Choose the best answer. The term that refers to the number of nights the guest will stay is the...
Confirmation Number
Deposit
Check-in
Duration of Stay
The money collected at the beginning of the stay to cover potential extra charges or damages is called the...
Reservation
Credit Card
Deposit
Room Type
Which polite phrase is used by the front desk staff to offer help to an arriving guest?
Spell it for me.
Welcome to the hotel.
May I assist you?
Available right now.
A Confirmation Number is necessary for the hotel staff to quickly locate the guest's booking details.
True
False
Room Type refers to the exact date and time the guest arrived at the hotel.
True
False
The word Available means that a room is currently occupied and cannot be sold.
True
False
Check-in is the process where the guest officially registers their arrival and receives their room key.
True
False
The first polite word a staff member should say when a guest approaches the counter is usually Deposit.
True
False
