Worksheets1.13 Services in IT
Total questions: 92
Worksheet time: 46mins
What is the definition of smart technology?
A) A device that can only make calls
B) An electronic device, generally connected to other devices or networks via different wireless protocols.
C) A device that is used only for gaming
D) A device that cannot connect to the internet
Which of the following is an example of a smart device that provides messaging services and access to the Internet?
A smartphone
A washing machine
A table lamp
A refrigerator
Which of the following is NOT an additional feature of mobile phones?
Make calls
Text using SMS
Cooking food
Weather forecasting
List any three additional features of mobile phones mentioned in the worksheet.
Make calls, Text using SMS, Browse the internet
Make calls, Wash clothes, Cook food
Browse the internet, Fly airplanes, Paint houses
Text using SMS, Drive cars, Plant trees
What is a control system?
A control system is a set of devices that work together to achieve set objectives such as to regulate an environment.
A control system is a type of computer used for gaming purposes.
A control system is a method of communication between two people.
A control system is a device used only for measuring temperature.
Which of the following is an example of a control system?
Heart rate monitor
Motion-activated security camera
Calculator
Social media app
What does wearable technology refer to?
Wearable technology covers any kind of smart electronic device designed to be worn on the body. These can be worn as accessories, embedded in clothing, implanted in the user’s body or tattooed on the skin.
Wearable technology refers only to traditional jewelry and watches with no electronic components.
Wearable technology is limited to smartphones and tablets carried in pockets or bags.
Wearable technology is any device that is used only in medical laboratories.
Which of the following is NOT an example of wearable technology?
Heart rate monitor
Smart watch
Cooking appliance
Fitness tracker
What is Artificial Intelligence?
Artificial Intelligence is the broader concept of machines being able to carry out tasks in a way that we would consider 'smart'.
Artificial Intelligence is the process of creating physical robots for manual labor.
Artificial Intelligence is a type of computer hardware used for faster processing.
Artificial Intelligence is a programming language used for web development.
What is a Neural Network?
A Neural Network is a computer system designed to work by classifying information in the same way a human brain does. It can be taught to recognize, for example, images, and classify them according to elements they contain.
A Neural Network is a type of database used for storing large amounts of information.
A Neural Network is a physical network of wires used in computer hardware.
A Neural Network is a software used only for internet browsing.
Which of the following is NOT an example of other AI technologies?
Voice assistants
Driverless cars
Smart bins
Typewriters
Natural language AI generates natural language from structured data. The technology turns your words (written or spoken) into data for the system to understand.
True
False
Speech recognition is used to convert human speech into a comprehensive and useful format for computer applications to process.
True
False
Image recognition can recognize, identify and locate objects with different degrees of precision by using classification, tagging, detection and segmentation.
True
False
Machine learning uses systems that have the ability to automatically learn and improve from experience without being explicitly programmed. Deep learning closely tries to mimic how the human brain works.
True
False
Decision making in AI helps companies to make valid decisions by providing up-to-date and relevant information and by performing analytic functions. It is widely used in which of the following sectors?
Health care
Insurance sector
E-commerce
All of the above
Smart devices are electronic gadgets that connect, share and interact with their users and other smart devices. Examples include smart watches, smart phones, smart locks, smoke alarms, and surveillance.
True
False
Fill in the blank: ________ is the technology that turns your words (written or spoken) into data for the system to understand.
Natural language AI
Blockchain
Quantum computing
Virtual reality
Which AI technology is used in interactive voice response systems and mobile applications?
Image recognition
Speech recognition
Machine learning
Smart devices
What is autonomous technology about?
Enriching automated systems with sensors, AI, and analytical capabilities to make independent decisions based on data collected
Manual operation of machines
Only using sensors without AI
Making decisions without any data
Which of the following is a pro of autonomous vehicles?
Increase the rate of unemployment
Fewer mistakes
Higher levels of congestion
Privacy and ethical concerns
Which of the following is a con of autonomous vehicles?
Saving on fuel
Law abiding/following traffic rules
Increase the rate of unemployment
Fewer mistakes
Fill in the blank: Self-driving cars will use ____ technology to navigate from one place to another without the need of a user input.
AI
Bluetooth
Hydraulic
Solar
Which of the following is a pro of computer-controlled technology?
If there is a power cut the system will not work
Can operate 24 hours a day without taking a break
If the computer malfunctions the system will not work
The software for the control system is specialist and may cost a lot of money to develop
Which of the following is a con of computer-controlled technology?
Can be used in dangerous or awkward environments
Will work without any wages
If there is a power cut the system will not work
Can operate 24 hours a day without taking a break
What is bionics technology used for?
Making cars autonomous
Manufacturing robots
Creating prosthetic limbs that move and respond like a real hand
Saving on fuel
What is Virtual Reality (VR)?
A computer-generated simulation in which a person can interact within an artificial three-dimensional environment using electronic devices, such as special goggles with a screen or gloves fitted with sensors.
Applications that enhance the experience of the natural environment using smartphone apps.
A type of computer game played online.
A way to send emails using virtual assistants.
What is Augmented Reality (AR)?
A) A computer-generated simulation in which a person interacts in a virtual world.
B) Applications best suited for use cases where users need to be connected to and present in the real world, such as remote assistance, on-the-job training, remote collaboration, and computer-assisted tasks.
C) A type of video game played with goggles.
D) A way to create artificial environments for entertainment.
Fill in the blank: One advantage of Virtual Reality is that it allows people to ______ from around the world.
connect with people
cook food
paint walls
drive cars
Fill in the blank: Virtual Reality is accessible for people with ______.
disabilities
superpowers
wings
telepathy
Fill in the blank: Virtual Reality allows people to experience things that are ______ in real-life.
impossible
boring
expensive
common
Fill in the blank: Augmented Reality enhances the experience of the ______ environment.
natural
virtual
digital
imaginary
Fill in the blank: Augmented Reality can reduce stress, anxiety, and ______.
depression
hunger
fatigue
thirst
Fill in the blank: Smartphone apps embed ______ technology.
AR
GPS
Bluetooth
NFC
What is social networking?
Social networking is the creation of a website to set up an online community where people are linked together using their personal information.
Social networking is a method of sending emails to large groups of people for marketing purposes.
Social networking is a way to store files online for personal use only.
Social networking is a process of creating computer networks for business transactions.
Which of the following is a category of social networking?
Social networking
Media sharing
Blogging
All of the above
Name any one category of social networking.
Social networking
Car manufacturing
Weather forecasting
Space exploration
Which of the following is NOT a category of social networking?
Social networking
Media sharing
Cooking
Blogging
Which of the following is a benefit of using social networking?
A) Staying connected with friends and family
B) Losing contact with people
C) Decreasing business opportunities
D) Making it hard to find information
List any two benefits of using social networking.
Staying connected with friends and family, Finding and sharing information and resources
Losing contact with everyone, Reducing access to information
Making it difficult to create a personal page/profile, Limiting communication
Discouraging participation in online communities and discussions
Social networking makes it easy to create a personal page/profile.
True
False
Social networking is often free to join and use.
True
False
Fill in the blank: Social networking helps in ________ with people who have similar interests.
making new friends
losing contact
avoiding communication
ignoring people
Which of the following is a social networking category?
Content curation
Gardening
Painting
Cooking
Fill in the blank: Social networking is useful for promoting ________, organisations, and causes.
businesses
holidays
weather
recipes
Which of the following is NOT a benefit of social networking?
Easy to keep in contact with people
Difficult to find information
Participating in online communities
Promoting businesses
What is a drone?
A manned aerial vehicle
An unmanned aerial vehicle (UAV) that can be controlled remotely or fly autonomously
A type of car
A stationary camera
This device used for capturing images is commonly used in fields such as: agriculture, search and rescue, or delivery services. (Fill in the blank: What is the device?)
drone
microscope
telescope
printer
Which of the following is NOT an advantage of using drones for image capture?
Can access difficult areas
Is a cost-effective option
Is dangerous for humans to use
Designed to capture images in hard-to-reach places
Because of its size and portability, a drone can be good to access areas that may be difficult for bigger equipment.
True
False
Which of the following is a common use of head cameras?
Cooking
Video production
Gardening
Painting
Head cameras can record footage when on the move and capture images while in _____
action
sleep
darkness
storage
What is one advantage of head cameras?
They are heavy and difficult to carry
They are small, portable, and lightweight
They require both hands to operate
They are only used by professionals
Head cameras are useful for athletes to analyze their techniques and performance.
True
False
Fill in the blank: Head cameras are commonly used in video production, extreme sports, and ________.
first-person gaming
cooking shows
weather forecasting
medical billing
What is a webcam?
A device used for printing documents
A video camera that is connected to a computer or integrated in a device and allows its images to be seen online
A device used for playing music
A device used for storing files
What are webcams commonly used for?
Video conferencing and online gaming
Cooking
Drawing
Reading books
State one advantage of using a webcam.
Webcams allow for easy video communication with friends and family, as well as for online meetings and classes.
Webcams can be used to print documents directly.
Webcams help in increasing the storage capacity of a computer.
Webcams are mainly used for playing audio CDs.
Which part of the webcam is responsible for capturing the image?
Base
Microphone
Lens
LED Indicator
What is a management information system (MIS)?
A manual filing system for storing documents
A computerised system that provides managers with the information they need to make informed business decisions
A type of customer service software
A payroll processing tool
Which of the following is an advantage of a management information system (MIS)?
Tasks can be automated to increase productivity and save money
It reduces the need for data analysis
It makes planning more difficult
It decreases customer satisfaction
Fill in the blank: A management information system allows managers to quickly access and analyse data from different sources, which can help them to respond more quickly to _________.
changing business conditions
routine office tasks
employee personal issues
holiday schedules
Which of the following is NOT a feature of a management information system (MIS)?
Hardware
Messaging
Payroll
Marketing
Who uses management information systems (MIS)?
Only retail companies
Only government agencies
Retail companies, financial organisations, health organisations, schools, manufacturing companies, and government agencies
Only schools
What is payroll software?
A computer program used to manage and automate the process of calculating, collecting, and distributing employee wages and taxes.
A system for managing customer relationships.
A tool for designing websites.
A software for online shopping.
Fill in the blank: One advantage of payroll software is that it ______ time because tasks and processes can be automated.
saves
wastes
complicates
ignores
Fill in the blank: Payroll software helps in reducing errors such as incorrect ______.
calculations
addresses
colors
fonts
Fill in the blank: Payroll software provides better security of ______ data.
employee
weather
vehicle
furniture
Fill in the blank: Payroll software is cost effective as it removes manual ______ entry.
data
salary
employee
report
Fill in the blank: Payroll software allows better ______ and analysis.
reporting
guessing
hiding
confusion
Fill in the blank: Payroll software can be easily ______ with other systems.
integrated
ignored
isolated
compared
Fill in the blank: Payroll software allows remote access so it can be accessed anywhere as long as there is an ______ connection.
internet
phone
cable
printer
Fill in the blank: Payroll software provides a more efficient way of keeping and maintaining ______.
records
meetings
holidays
emails
Which of the following is NOT a feature of payroll software?
A) Employee information
B) Time and attendance
C) Online shopping
D) Payslips
What is an e-commerce service? Fill in the blank: E-commerce refers to the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the _____?
Internet
Telephone
Television
Radio
Which of the following is an example of online retail shopping?
Uber
Amazon
Airbnb
B2B sales
Which of the following is a digital marketplace?
eBay
Uber
Online banking
Movie ticket sales
Which of the following is an example of online banking and bill payments?
Amazon
Uber
Online banking
Movie ticket sales
Which of the following is an example of online ticket sales?
Movie theatres
Amazon
Uber
B2B sales
Which of the following is an example of B2B (business-to-business) sales and purchasing?
Amazon
Uber
B2B sales
Online banking
What is mail handling? Fill in the blank: Mail handling methods refer to the processes and procedures used for ________, organising, and delivering physical mail, such as letters and packages.
sorting
painting
cooking
singing
Which of the following is NOT a method used in mail handling?
Manual sorting by postal workers
Automated sorting machines
Using technology such as barcode scanning
Cooking mail in an oven
Which feature of the Royal Mail mobile app allows you to see how far away your items are?
Track items
Buy postage
Book a collection
Measure the size of the parcel
Which feature of the Royal Mail mobile app allows customers to print shipping labels?
Track items
Buy postage
Book a collection
Local drop-off points
What can you do with the Royal Mail mobile app if you want to send a parcel on a specific date that fits your schedule?
Track items
Book a collection
Find local drop-off points
Measure the size of the parcel
Which feature of the Royal Mail mobile app helps you ensure you pay the correct amount of postage?
Track items
Buy postage
Measure the size of the parcel
Book a collection
What is a registration system?
A software application or process used to manage and track the enrolment or participation of individuals in events, courses, programs, or membership.
A hardware device for storing files.
A type of internet browser.
A payment gateway only.
Which of the following is typically involved in a registration system?
Collection of information
Payment processing
Creation of records for each participant
All of the above
Give one example of where electronic registration systems are used instead of paper-based systems.
Schools and doctors use electronic registration systems over paper-based systems.
Electronic registration systems are only used in sports events.
Electronic registration systems are only used for voting.
Electronic registration systems are only used in libraries.
Fill in the blank: Registration systems can be used to enrol _______ and _______ respectively.
students and patients
teachers and doctors
employees and customers
members and visitors
It is common for businesses to use similar registration systems as public services.
True
False
Which of the following is a benefit of using a registration system? Choose the correct answer.
Keep track of users and their information
Increase paperwork
Reduce data storage
None of the above
