Collaboration can be demonstrated through teamwork by:

Teamwork: Is the process of a group of individuals completing individual __________ to achieve an overall goal.

Teamwork: Builds a __________ atmosphere in which team members can rely on each other.

Teamwork: Allows tasks to be completed __________ and accurately.

Teamwork: Involves team members cooperating, using __________ skills, providing constructive feedback, displaying leadership, taking __________.

Leadership: Is the ability to __________ and motivate individuals to accomplish a goal.

Leadership: Involves __________ by example, showing __________, __________ others.

Initiative: Is taking action without __________ instruction.

Initiative: Involves being __________ of surroundings, responding to the __________ to meet common __________.

Advantages of Teamwork: May include generates more ideas and __________.

Advantages of Teamwork: a wide __________ of talents and skill sets to draw upon.

Advantages of Teamwork: __________ problems faster.

Advantages of Teamwork: different __________ of view.

Disadvantages of Teamwork: May include: ______________ the problem-solving process.

Disadvantages of Teamwork: May include: ______________ the problem-solving process, especially in ______________ teams.

Disadvantages of Teamwork: May include: allows some team members to do ______________ work than others.

Disadvantages of Teamwork: May include: ______________ team members to work with others, particularly if team members prefer to work ______________.

Collaboration: Is the process of individuals working and sharing ______________ with others to create and complete a task to achieve a ______________ goal.

Collaboration: Is essential for a team to be ______________.

Collaboration: Is built on ______________, which is accomplished through honesty, openness, consistency and respect.

Critical Thinking Skills: Refer to the ability to analyze and interpret ______________ and form conclusions.

Critical Thinking Skills: Improve and ______________ with new situations and problems.

Critical Thinking Skills: May be used for: ______________, problem-solving, process of finding ______________ to complex issues.

Critical Thinking Skills: ______________ thinking involves observing, researching and deciphering ______________.

Interpersonal Skills: Refers to the ability to ______________ with others effectively.

Interpersonal Skills: Involves analyzing and interpreting signals and messages from others and accurately ______________.

Interpersonal Skills: May be used for: ______________, process of exchanging thoughts, ideas and information.

Interpersonal Skills: May be used for: ______________ resolution.

Diversity is:

Diversity affects today’s workplaces by:

Enhancing communication within a diverse workplace can be achieved by:

Resolving workplace conflicts involves:

Process of finding a fair ____________ to remedy a disagreement.

______________ listening: process of taking in information by focusing on the ____________ and providing feedback.

Includes striving to understand the ____________ and intent behind a message.

Diversity (Part 1): Is the presence of ____________ social and cultural backgrounds in a group of individuals.

Diversity (Part 1): Is the range of human differences, including: ____________

Classifying individuals based on ____________ and identifiable characteristics.

Grouping individuals of different ages and ____________.

Division of ____________ based on social and economic status.

Combined experiences, beliefs, values, customs and social ____________ of a group, which are reflected in everyday life.

Diversity (Part 2): Is the range of human differences, including: ____________

Specific geographic location or country where an individual is ____________, including: ____________

Fill in the blank: ancestry, ______________ heritage, language.

Diversity (Part 3): Is the range of human differences, including: ______________

Diversity (Part 3): grouping of individuals based on shared cultural characteristics and ______________, including: cultural heritage, ______________ location, language, ______________ customs.

Today's Workplaces: Are more diverse than at any other time in ______________.

Today's Workplaces: Include individuals ______________ different: races, ______________ backgrounds, languages, ______________, cultures.

Benefits of Workplace Diversity: May include: variety of professional ______________ and experiences, enhanced innovation and creativity, greater ______________ among employees, empathy is understanding and being ______________ to feelings and experiences, improved ____________ skills, ______________ employee engagement, reduced employee ______________.

Communicating with Diverse Populations: Is a skill which requires practice and strengthening ______________.

May: foster ____________ within a workplace.

May: encourage employees to challenge each other to see issues and solutions from ____________.

May: perspectives are the ____________ on a particular issue or subject.

Includes: universal communication ____________.

Includes: ____________ strategies.

Includes: verbal and ____________ communication strategies.

Universal Communication Strategies: individuals knowing themselves and understanding their ____________, assumptions and attitudes.

Universal Communication Strategies: biases are ____________ in favor of or against things, individuals, ways of life, cultures and groups of people.

Universal Communication Strategies: ____________ clearly.

Universal Communication Strategies: taking an interest in different cultures and values using ____________ language.

Universal Communication Strategies: practicing patience and resisting ____________ conclusions.

Universal Communication Strategies: developing ____________ by treating others with respect.

Universal Communication Strategies: acknowledging and understanding the ____________ of others.

Listening Strategies in Diverse Settings: ____________ personal biases and perspectives.

Listening Strategies in Diverse Settings: listening ____________ and patiently.

Listening Strategies in Diverse Settings: shows the speaker ____________ and builds trust.

Listening Strategies in Diverse Settings: seeking ____________ when needed.

Listening Strategies in Diverse Settings: helps prevent the listener from making ____________ assumptions or misinterpreting the speaker.

Appreciating ____________ occurs when all participants value and recognize each other's differences and similarities.

Fosters ____________, respect and collaboration.

In diverse settings include: eliminating ____________ languages can allow for better understanding when speaking with ____________ speakers.

Includes ____________ slang, metaphors, jargon, idioms or euphemisms, such as: time as a thief, it's raining cats and dogs, feeling under the ____________.

In diverse settings include: understanding ____________ communication is instrumental when communicating with diverse individuals and groups.

Nonverbal communication may have ____________ in diverse backgrounds.

Acknowledging and understanding differences are key to proper ____________.

Recognizing certain ____________ may be acceptable in American culture but have different meanings in other cultures, such as: handshakes, ____________, head nodding.

In diverse settings include: understanding the ____________ creates an opportunity to learn the ____________ and interests of others.

can help individuals better ____________ for presentations and interactions with diverse audiences.

practicing ____________ allows an individual to communicate with ____________ and compassion.

includes: showing sincere ____________

includes: ____________ others’ experiences

includes: approaching situations from ____________ perspectives

Conflict in the Workplace: Is ____________ and may be caused by a variety of situations, including:

Conflict in the Workplace: different values and beliefs of ____________

Conflict in the Workplace: different ____________

Conflict in the Workplace: ____________ styles

Conflict in the Workplace: misuse of ____________

Conflict Resolution: Is the process of finding a fair solution to ____________ a disagreement

Conflict Resolution: Steps include: ____________ the validity of the conflict

Conflict Resolution: Steps include: receiving and providing constructive ____________

Conflict Resolution: Steps include: thinking ____________

Conflict Resolution: compromise is a ____________ which includes making concessions

Strategies to Manage Workplace Conflict: As a leader, may include: remaining ____________

Fill in the blank: ______________

As a team member, making an effort to understand ______________ points of view.

As a team member, striving to maintain a ______________ working environment.

As a team member, encouraging management to resolve ______________ quickly and fairly.