WorksheetsRoom Service FBS REVIEWER
Total questions: 35
Worksheet time: 18mins
Making recommendations to increase room service revenue is also known as:
Upselling menu items
Confirming orders
Suggestive selling
Verifying the bill
Which of the following steps is best to do after all the orders have been taken?
Compute for the total bill
Thank the guest and end the call
Perform suggestive selling
Repeat the orders to confirm
The following should be remembered when setting up for room service except:
The food should be covered to avoid contamination.
The room number should be checked against the room service bill.
Additional tableware should be covered with a clean table napkin.
The cutlery should be clean and without fingerprint marks.
Depending on the establishment, room service attendants may need basic cooking skills because they are responsible for:
Take room service orders
Clear room service order and maintain room service items
Deliver and serve room service orders
Prepare room service orders
Coordinating room service orders is important because:
Lessens burden of staff
Gives other departments additional tasks
Ensures efficient delivery of room service orders
Bridges the department with others
Why is it important to have knowledge of the menu?
Helps identify orders while serving
Helps identify guest preferences
Helps locate rooms
Helps give better advice or suggestion to guests
The tray or trolley setup may include _____ for promotion or pick-up instructions:
Floral decorations
Tray cards
Single-use items
Placemats
Guest ordered a chicken burger and french fries. Items to prepare: Dinner spoon, catsup & mayonnaise, dinner knife, table napkin, dinner fork.
1, 2, 4, 5
2, 3, 4, 5
1, 2, 3, 4
All of the above
A doorknob menu normally contains the following except:
Name of guests
Quantity of each item
Guests’ contact information
Information on delivery charge
Important when preparing a tray trolley:
Set trolley on table before transporting
Set up items as served on table
Food orders to be served first placed on top
Set trolley into a table before transporting
Importance of knowing and using guest names except:
Makes service more personal and professional
Determines dietary preferences
Confirms identity of guests
Helps verify order and room number
When to use a trolley instead of a tray:
Snack delivery
Order consists of multiple courses with beverages
Single-course meal with beverages
Beverages only
How many rings of the phone should you take when you receive a call from the client?
2–5
3
1–2
6
What do you call the person who buys goods and services offered in a restaurant?
Saleslady
Customer
Cashier
Receptionist
What do you call a person who serves food and beverages?
Client
Waiter
Host
Manager
What is the first sequence in food service?
Escorting and seating the guest
Welcoming and greeting of guest
Taking order
Bidding goodbye
What will you do after escorting and seating the guests at their table?
Unfold napkins and place on guest’s lap
Present the menu with a pleasant smile
Take the order cautiously
Make suggestive selling
Which food can be paired with champagne?
Hard cheese
Chicken
Fish
Pork
Which will you explain to the customer in upselling an appetizer?
Its ingredients and preparation
Method of cooking
Its taste
Its color
Which will not help in upselling products?
Taste menu items
Study the menu
Give vivid descriptions
Mention the ingredients
When serving beverages, who among the following guests will you serve first?
Senior citizen
Professionals
Gentlemen
Ladies
Which part of the body will you use when pouring wine?
Palm
Wrist
Elbow
Fingers
Which is not used in serving the main course?
Cereal bowl
Salad bowl
Fork
Rides
If a customer has a child below five years old, what will you offer?
Booster seat
Playmates
Toys
Rides
Marketing strategy in a restaurant to convince guests to spend more money:
Suggestive selling
Up-selling
Marketing
Bartering
Which skill must a room service staff have?
Ability to communicate
Imaginative
Artistic
Writer
An order form should have the following except:
Date
Name/room number
Time of order
Time of delivery
The trolley/tray should be filled with one of the following:
Cabinet
Flower vase/centerpiece
Shoebox
Soap
During a room service telephone conversation, what should you get from the caller?
Room number
Television
Pillow
Favorite pet
One way to settle the guest’s bill is in:
Cash
Promissory note
Forcing
Begging
What is the last thing to place in the trolley during delivery?
Salad plate
Water pitcher
Table napkin
Flower vase
They are the people who need help, assistance, and care:
Service
Customer relations
Customer service
Customers
The way a business relates to its customers, clientele, and patrons:
Service
Customer relations
Customer service
Customers
“Wear your best ________” in welcoming the customers:
Dress
Make-up
Smile
Hat
Happy and satisfied customers are the best advertisers:
Grateful Customer
Evangelist Customer
Empathic Customer
Honest Customer
