Font size
Worksheets12 Business External Exam Revision
Total questions: 45
Worksheet time: 39mins
Name the missing evaluating criteria: stakeholder satisfaction, competitiveness, efficiency
(a)
Internal operating environments...
Customers
Employees
Owners & Managers
Organisational Culture
Organisational Structure
External operating environments...
Suppliers
Competitors
Employees
Customers
Four Key Business Functions: _____ _________, Operations, Marketing & Financial
(a)
(a) of change are those factors that bring about change.
(a) forces act to block the drivers of change. They make the change process more difficult to implement
and can lead to resistance to change.
What is this called?
LEWIN'S ...
(a)
Kotter's eight-step model is based off which of the following?
Create the climate for
change
Implement the change
Drive the change
Engage and enable the
organisation
Drivers for Change in the internal environment are...
corporate culture
management style
organisational culture
competition
legislative compliance
The five strategies for overcoming resistance are c___________, p__________, n___________, manipulation,
threat
(a)
Low-risk strategies for overcoming resistance are...
communication strategies to effectively channel the information about the change
threat strategies to force resisters to conform.
participation strategies to empower employee involvement
negotiation strategies to gain support of resisters.
High-risk strategies for overcoming resistance are...
manipulation strategies to change a situation by exertion of influence over someone
threat strategies to force resisters to conform.
participation strategies to empower employee involvement
negotiation strategies to gain support of resisters.
Macro environmental factors are also known as
(a)
STEEPLE stands for: Socio-cultural, Technological, Ethical, P________, L____, Environmental, Economic
(a)
Drivers for Change in the external environment are...
competition
legislative compliance
organisational structure
management style
C_____ M_________ is a planned and structured approach that moves a business from its current state to a desired future state.
(a)
If you want to select data and information to show
stakeholders of a business in the post-maturity stage.
Which analytical tool will you use?
SWOT
Force Field Analysis
Power Interest Grid
STEEPLE
If you want to select data and information to show that the business has undertaken change management
and analyse the strengths, weaknesses, opportunities and threats
Which analytical tool will you use?
Force Field Analysis
SWOT
Power Interest Grid
STEEPLE
If you want to show a business in the post-maturity stage to analyse pressures for or against change.
What analytical tool would you use?
SWOT
Force Field Analysis
Power Interest Grid
STEEPLE
Which analytical tool is this interpreting?
Interpret relationships, patterns and trends in the stakeholder _______ _______
to draw conclusions about the implications of transformation
SWOT Analysis
Force Field
Power Interest
Name the missing evaluating criteria: stakeholder satisfaction, competitiveness, (a) , effectiveness
POWER INTEREST GRID: Which heading is missing?
(a)
POWER INTEREST GRID: Which heading is missing?
(a)
POWER INTEREST GRID: Which heading is missing?
(a)
POWER INTEREST GRID: Which heading is missing?
(a)
LEWIN: What's the missing word?
(a)
LEWIN: What's the missing word?
(a)
LEWIN: What's the missing word?
(a)
KOTTERS EIGHT-STEP MODEL: What's the missing word?
(a)
KOTTERS EIGHT-STEP MODEL: What's the missing word?
(a)
KOTTERS EIGHT-STEP MODEL: What are the missing words?
(a)
KOTTERS EIGHT-STEP MODEL: What's the missing word?
(a)
KOTTERS EIGHT-STEP MODEL: What are the missing words?
(a)
KOTTERS EIGHT-STEP MODEL: What are the missing words?
(a)
KOTTERS EIGHT-STEP MODEL: What's the missing word?
(a)
KOTTERS EIGHT-STEP MODEL: What's the missing word?
(a)
KOTTERS EIGHT-STEP MODEL: What's the missing word?
(a)
KOTTERS EIGHT-STEP MODEL: What are the missing words?
(a)
KOTTERS EIGHT-STEP MODEL: What are the missing words?
(a)
What's the missing word?
(a)
Post Maturity has three stages which are
Decline
Steady State
Growth
Renewal
Post Maturity may happen due to
decrease in demand
increase in demand
as a response to a change in the business environment
following a period of stability
The four criteria for evaluation include
Competitiveness, Efficiency, Productivity & Stakeholder Satisfaction
Efficiency, Customer Satisfaction, Sustainability & Effectiveness
Effectiveness, Competitiveness, Customer Satisfaction & Efficiency
Stakeholder Satisfaction, Effectiveness, Efficiency & Competitiveness
Strengths and Weaknesses are external factors
True
False
Internal Environmental Factors include
organisational culture, owners and managers, employees, organisational structure
customers, suppliers, competitors
ethical, socio-culture, technological, legal, political, economic
