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Business Management: Chapter 20 Test Review

Total questions: 40

Worksheet time: 20mins

Name
Class
Date
1.

Marketing activities, when performed well, help to match production and consumption.

a)

True

b)

False

2.

The goal of effective marketing is to create and maintain satisfying exchange relationships.

a)

True

b)

False

3.

Retailers are businesses that sell to other businesses.

a)

True

b)

False

4.

Production is an important marketing activity.

a)

True

b)

False

5.

Businesses that emphasize distribution & promotion in order to sell the products are said to be sales-oriented.

a)

True

b)

False

6.

Target markets are groups of customers with very similar needs to whom the company can sell its products.

a)

True

b)

False

7.

The blending of all decisions that relates to the four elements of marketing is called marketing research.

a)

True

b)

False

8.

The marketing elements include product, price, place and advertising.

a)

True

b)

False

9.

Pricing is the easiest of the marketing decisions because it involves only setting a price that the customer will pay for the products.

a)

True

b)

False

10.

A marketing plan can be used to help coordinate marketing activities.

a)

True

b)

False

11.

What percentage of all the people employed in the United States work in a marketing job or marketing business?

a)

1/2

b)

1/3

c)

1/4

d)

1/10

12.

Businesses that sell directly to the final consumer are

a)

wholesalers

b)

retailers

c)

producers

d)

all of these

13.

Obtaining goods to be resold is a marketing activity known as

a)

buying

b)

selling

c)

promoting

d)

wholesaling

14.

The average cost of marketing as a percentage of the selling price is

a)

about 15%

b)

about 50%

c)

70-80%

d)

over 90%

15.

Firms in which the products to be manufactured and the manufacturing process to be used receive the most attention are

a)

sales-oriented

b)

customer-oriented

c)

marketing-oriented

d)

production-oriented

16.

Which of the following is NOT a characteristic of a business that has adopted the marketing concept?

a)

The marketing manager is a part of top management.

b)

The cost of marketing is higher than in other businesses.

c)

Marketing personnel work closely with other people in the business.

d)

Success is based on customer satisfaction.

17.

The types of buyers a business wishes to attract and where those buyers are located are known as a

a)

marketing mix

b)

marketing plan

c)

market

d)

competitive advantage

18.

A company that has adopted the marketing concept uses market research to identify markets

a)

before products are developed

b)

during the product development process

c)

after products are developed but before marketing begins

d)

only when products do not sell well

19.

Which of the following is NOT an element of the marketing mix?

a)

Place

b)

Price

c)

Product

d)

Purpose

20.

The place decision in the marketing mix involves determining

a)

where to manufacture the product

b)

where the product will be sold

c)

whether to offer credit to customers

d)

where to place the brand name on the product's package

21.

The normal length of time for which a marketing plan is developed is

a)

one month

b)

six months

c)

one year

d)

three years

22.

The product life cycle concept suggest that

a)

there is no such thing as a new product

b)

sales of a product will continue to grow

c)

profits will usually be higher than sales

d)

both sales and profits will ultimately decline

23.

Companies emphasize promotion and price of their products in which stage of the product life cycle?

a)

introduction

b)

growth

c)

maturity

d)

decline

24.

One way that businesses respond to the maturity stage of the life cycle is to look for

a)

less profits

b)

new markets

c)

old products to reintroduce

d)

help from the government

25.

An example of a product in the decline stage of the life cycle is

a)

notebook computers

b)

cellular phones

c)

microwave ovens

d)

phonograph records

26.

Gasoline, computer paper, and chairs are all examples of

a)

industrial goods

b)

consumer goods

c)

both of these

d)

neither of these

27.

Which of the following is a factor used to determine the consumer goods categories?

a)

Whether a product is an industrial or consumer good

b)

Whether the customer is willing to spend time to compare products

c)

the stage of the product life cycle

d)

all of these

28.

When customers purchase a product regularly without a great deal of thought, the product is a(n)

a)

convenience good

b)

shopping good

c)

specialty good

d)

unsought good

29.

A product is usually unsought because the customer

a)

cannot find the product

b)

has compared the product with other similar products

c)

does not have a strong need for the product

d)

wants the product but cannot afford it

30.

As a product progresses through the life cycle, its marketing mix

a)

remains consistent

b)

varies by stage

c)

increases

d)

decreases

31.

Products designed for use by other businesses

a)

industrial goods

b)

consumer goods

c)

convenience goods

d)

target markets

32.

Blend of all decisions related to product, price, place, and promotion.

a)

marketing mix

b)

target markets

c)

retailers

d)

marketing plan

33.

Businesses that sell directly to final consumers.

a)

retailers

b)

industrial goods

c)

consumer goods

d)

wholesalers

34.

Inexpensive goods that are purchased often, without a lot of thought or shopping around.

a)

convenience goods

b)

shopping goods

c)

specialty goods

d)

unsought goods

35.

Product stage in which a product competes with many other brands with similar features.

a)

maturity stage

b)

introduction stage

c)

decline stage

d)

growth stage

36.

All attributes, tangible and intangible, that consumers receive in exchange for the purchase price.

a)

product

b)

price

c)

place

d)

promotion

37.

Groups of people with similar needs to whom a business plans to sell its products.

a)

target markets

b)

marketing mix

c)

product

d)

consumer goods

38.

Products such as jewelry, clothes and computer games.

a)

consumer goods

b)

industrial goods

c)

specialty goods

d)

unsought goods

39.

Businesses that buy from and sell to other businesses.

a)

wholesalers

b)

retailers

c)

target markets

d)

consumer goods

40.

Amount of money given to acquire a product.

a)

price

b)

place

c)

promotion

d)

product