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Chapter 13 Review: Production and Business Operations

Total questions: 40

Worksheet time: 20mins

Name
Class
Date
1.

Manufacturing involves changing and improving the form of another product.

a)

True

b)

False

2.

Custom manufacturers work closely with individual customers.

a)

True

b)

False

3.

Businesses must develop new products to keep up with competition and changing customer needs.

a)

True

b)

False

4.

Mass production usually requires a smaller work area than custom production.

a)

True

b)

False

5.

The best practices among all competitors are called benchmarks.

a)

True

b)

False

6.

A business that offers products that meet customer needs at competitive prices cannot fail.

a)

True

b)

False

7.

Logistics personnel are responsible for locating and purchasing supplies.

a)

True

b)

False

8.

An operational plan identifies how work will be done, who will do it, and what resources will be needed.

a)

True

b)

False

9.

Standards are steps to be followed for performing a particular work activity.

a)

True

b)

False

10.

Raw materials supplied by nature are called

a)

natural resources

b)

processed goods

c)

human resources

d)

agricultural products

11.

The forms of production are extraction, processing, manufacturing, and

a)

retailing

b)

wholesaling

c)

cultivation

d)

distribution

12.

Which of the following is MOST likely to be manufactured by an intermittent processing procedure?

a)

a bridge

b)

a set of wedding invitations

c)

an automobile

d)

gasoline

13.

The activities, equipment, and resources needed to manufacture a product are part of the

a)

pure research

b)

product design

c)

production process

d)

applied research

14.

Inventory is a detailed account of all of the following EXCEPT a company’s

a)

employees

b)

materials

c)

supplies

d)

finished products

15.

After a manufacturer establishes quality performance standards, the next step in the CPI method is to

a)

identify process activities

b)

monitor performance

c)

shut down production until the standards are implemented

d)

select measurement tools

16.

The just-in-time process is which type of business operation?

a)

facilities management

b)

logistics

c)

scheduling

d)

safety and security

17.

Lali is trying to determine if the building her company currently uses is large enough or if an expansion is necessary. Which business operation is Lali involved in?

a)

facilities management

b)

logistics

c)

scheduling

d)

safety and security

18.

Betty is an information manager. She is MOST likely to

a)

provide safety training for employees

b)

control a company’s energy costs

c)

develop inventory procedures for a company’s finished products

d)

maintain a company’s voice-mail system

19.

This type of operations software monitors and often controls machines, checks for errors and defects, and reports on production levels.

a)

scheduling

b)

groupware

c)

supply chain management

d)

manufacturing automation

20.

Obtain natural resources, such as coal or timber, from the earth for processing and use.

a)

extractors

b)

manufacturers

c)

producers

21.

Research that studies existing products to develop design improvements or new product uses.

a)

applied research

b)

pure research

22.

Business operation involving the acquisition, movement, and storage of supplies.

a)

logistics

b)

scheduling

23.

Develop products to sell to other businesses or consumers.

a)

producers

b)

extractors

24.

Business operation involving protecting people and property.

a)

safety and security

b)

scheduling

c)

facilities management

25.

Research done without a specific product in mind with the goal of discovering new solutions to problems.

a)

pure research

b)

applied research

26.

Obtain materials from other producers and convert them into products for sale to consumers and other businesses.

a)

manufacturers

b)

producers

c)

extractors

27.

Business operation involving building maintenance and repair.

a)

facilities management

b)

scheduling

c)

safety and security

28.

Business operation involving determining the activities that need to be completed, the people who will complete the work, and the needed resources.

a)

scheduling

b)

facilities management

c)

pure research

29.

Tend land and other natural resources to grow crops and livestock that are later sold and processed.

a)

farmers

b)

manufacturers

30.

Which of the following is not one of the categories of products used by consumer & businesses?

a)

natural resources

b)

agricultural resources

c)

processed goods

d)

all of the above

31.

Building a specific and unique product to meet the needs of one customer is known as

a)

materials processing

b)

mass production

c)

extraction

d)

custom manufacturing

32.

Inventory managers keep records of

a)

personnel

b)

customers

c)

production resources & finished products

d)

all of the above

33.

Which is NOT included production planning?

a)

personnel planning

b)

production process

c)

production resources

d)

inventory management

34.

Which of the following is a part of facilities management?

a)

personnel scheduling

b)

logistics

c)

energy & environmental management

d)

information management

35.

Which is NOT a management tool?

a)

schedule

b)

operational plan

c)

inventory

d)

standard

36.

The forms of production are extraction, processing, manufacturing, and

a)

retailing

b)

wholesaling

c)

cultivation

d)

distribution

37.

The activities, equipment, and resources needed to manufacture a product are part of the

a)

pure research

b)

product design

c)

production process

d)

applied research

38.

Standards are steps to be followed for performing a particular work activity.

a)

True

b)

False

39.

Mass production usually requires a smaller work area than custom production.

a)

True

b)

False

40.

The best practices among all competitors are called benchmarks.

a)

True

b)

False