Liam is working in the office and tells you that his computer “isn’t connecting to Wi-Fi.” You notice the Wi-Fi icon has an “X” on it. What’s your best first move?

During long Zoom calls, Noah notices that his computer keeps shutting down randomly. What’s the most likely cause?

Emma is helping set up a new database for her school. She needs to choose the best primary key for identifying students. Which field should she select?

During a thunderstorm, your office loses power, but your computer stays on for 5 minutes before shutting down. What saved it?

Your team shares files via a local network folder, but one user can’t see the shared drive. Others can. What should you check first?

William is helping his friend fix a computer. He points to the keyboard, monitor, and motherboard and says, "These are examples of hardware." What does William mean by hardware?

Jackson is at a computer store upgrading his PC. He picks up several components, as shown in the picture. What do these components illustrate?

Grace is trying to print her report, but her printer keeps printing random symbols like “#@!@” instead of the actual content. Why is this happening?

Michael runs a small business and wants to let guests use Wi-Fi but keep them off his business network. What feature should he enable?

James sets up his Wi-Fi router in his living room and enjoys a strong signal throughout his house. Later, he decides to move the router into a metal cabinet to keep it out of sight. Suddenly, he notices the Wi-Fi signal is very weak. Why?

Michael is managing a school’s SQL database and accidentally deleted all student data 😱. Which command would’ve prevented this if used?

Nora receives an email from “ITSupport@Micros0ft.com” asking for her password. What attack is this?

A coworker clicks a suspicious link, and their files are now renamed with “.locked.” What’s this?

Priya is setting up her home Wi-Fi and wants to secure her router login. Which is the strongest password she can choose?

Benjamin manages his company’s website. One day, he notices the site suddenly crashes because it’s overwhelmed with a huge amount of fake traffic. What’s this type of attack called?

Jackson needs to access important work files while traveling to different cities for meetings 🌎. What’s the best solution?

Rohan is tasked with setting up a test environment for his company, but he wants to avoid purchasing physical servers. Which model should he choose?

Aiden works at a company where employees use Office 365 and Gmail for their daily tasks. What type of service is that?

Mason is responsible for managing his company’s data. He needs to store sensitive information securely on-site, while making public data accessible online. What’s this setup called?

Maya launches a new app, but it crashes when too many users try to log in at once. What cloud concept would automatically solve this problem?

Noah contacts you and says his computer is “super slow.” What’s your first diagnostic step?

Every time Arjun installs a Windows update on his work laptop, the system starts freezing and becomes unusable. What’s a good prevention step?

A coworker’s monitor is suddenly sideways 😅. What’s the quick fix?

James keeps getting a “Storage full” message on his smartphone, even after deleting lots of photos. What could still be taking up space on his device?

Emma is using her computer and wants to change some system settings, like adjusting the display or adding a new device. True or False: Most operating systems let users like Emma make system changes.

David is choosing a cloud provider for his company. One provider offers automatic backups and multiple data centers. What’s the advantage of this feature for David?

Scarlett needs to test a new software application, so she spins up a virtual machine for the task and deletes it after she's done. What’s that called?

Daniel is setting up a network for his small business and wants to ensure that any malicious traffic is blocked before it reaches his computers. Which device should Daniel use to inspect and filter network traffic for threats?

Kai is worried about losing important files if his computer suddenly stops working due to hardware failure. Which of the following is the best way for Kai to protect his files?

Emma notices her laptop gets very hot and shuts down when running multiple programs. What should she check first?

Samuel notices that his computer has started showing unusual pop-up ads and is running much slower than usual. Which of these is a sign that Samuel's computer might be infected with malware?

Sarah is trying to use her laptop, but it won’t power on even though the charging light is lit. What should you check first?

Ava keeps getting a “Low storage” warning on her tablet, even after she deletes all her videos. What else could be using up space on her device?

Lucas receives a text message from “BankSupport@secure-bank.com” asking for his account PIN. What type of cyber attack is this?