WorksheetsQUIZ 3 - MIDTERM (BSHM 100)
Total questions: 10
Worksheet time: 10mins
The process of identifying an organization's internal and external characteristics that contribute to achieving its goals is called (a) .
A strategy that focuses on reducing operational costs while offering lower prices
(a)
A company that aims to develop services for a niche market is applying which of Michael Porter’s strategies?
(a)
Creating a strong and recognizable brand image that attracts customer loyalty and sets a business apart from competitors is an example of (a) .
The continuous process that aligns an organization’s vision and mission with its goals and yearly action plans is known as the (a) .
Assessing opportunities and threats in the market compared to competitors is part of which part of the hospitality planning cycle?
(a)
A statement that defines an organization’s steps or action to achieving its vision or goal is called a (a) .
According to Len Berry, which of the following is NOT one of the four characteristics of an excellent service strategy?
Quality
Employee Commitment to Service
Profit Maximization
Value
Complete the meaning of each letters in PESTLE Analysis:
P - Political
E - Economic
S - Socio-Cultural
T - Technical
E - (a)
The organization’s strengths on skills and technologies that gives it a competitive edge in delivering customer benefits is called (a) .
