WorksheetsChapter 2
Total questions: 30
Worksheet time: 15mins
Define the term 'verbal communication'.
Communication involving the use of spoken or sounds.
Communication using only facial expressions.
Communication through body movements and gestures only.
Communication that occurs without any words or sounds.
Define the term 'nonverbal communication'.
Communication that does not use words.
Communication that only uses written words.
Communication that only uses technology.
Communication that only occurs in groups.
Body language, as shown in the illustration 'Transparency 2-1: Body Language' from the Foundations of Resident Care, is important in communication between caregivers and residents because it:
Helps convey feelings and intentions without words
Is only used when verbal communication fails
Is not noticed by residents
Is less important than spoken words
Observation can be used by an NA as a form of nonverbal communication with a resident by:
Noticing changes in the resident's behavior or condition.
Speaking loudly to the resident.
Ignoring the resident's facial expressions.
Only relying on written reports.
An example of how an NA would use verbal or nonverbal communication to reach a specific goal is:
Explaining a procedure to a resident before starting care.
Ignoring a resident's request for help.
Speaking only to other staff members and not residents.
Avoiding eye contact with residents at all times.
Picture cards, gestures, and translation devices can help in communicating with residents.
True
False
Fill in the blank: When caring for residents, NAs should speak in a language residents can _______ or find someone who speaks the resident’s language.
understand
ignore
forget
translate
It is acceptable to speak a language the resident does not understand with someone else in front of the resident.
True
False
An NA gives an oral report of a resident falling by:
Describing the incident, including time, place, and any injuries observed
Ignoring the incident and not reporting it
Making up details to make the report sound better
Only reporting if the resident asks for help
How might an NA give an oral report of the following situation? Resident complains of chest pain.
The NA should immediately report the resident's chest pain to the nurse.
The NA should ignore the complaint and continue with other tasks.
The NA should wait until the end of the shift to report the pain.
The NA should only document the pain without telling anyone.
How might an NA give an oral report of the following situation? Resident complains of severe headache.
The NA should report to the nurse that the resident is complaining of a severe headache.
The NA should ignore the complaint and continue with care.
The NA should give the resident medication without reporting.
The NA should tell the resident to rest and not inform anyone.
How might an NA give an oral report of the following situation: Change in resident’s mental status?
By clearly describing the resident’s change in mental status to the nurse
By writing a note in the resident’s chart only
By ignoring the change and continuing with care
By waiting until the end of the shift to mention it
When communicating with residents, the NA should always greet the resident by his or her ________ name.
preferred
first
last
middle
When communicating with residents, the NA should ________ himself.
identify
ignore
interrupt
criticize
When communicating with residents, the NA should face the resident while ________.
speaking
walking away
reading a book
looking at the floor
When communicating with residents, the NA should ________ and respond when the resident speaks.
listen
interrupt
ignore
argue
When communicating with residents, the NA should use ________ language and smile often.
positive
negative
unclear
sarcastic
When communicating with residents, what is important for NAs to do regarding the names they use?
Use the name the resident prefers
Always use the resident's first name
Use nicknames for all residents
Address residents by their last name only
Define the following term: objective information.
Information based on what a person sees, hears, touches, or smells; also called signs.
Information based on personal opinions or feelings; also called symptoms.
Information that is guessed or assumed without evidence.
Information that is only available to medical professionals.
Define the following term: subjective information.
Information that a person cannot or did not observe, but is based on something reported to the person that may or may not be true; also called symptoms.
Information that is always measurable and can be verified by facts; also called data.
Information that is only relevant to scientific experiments and laboratory results.
Information that is universally accepted as true and does not vary between individuals.
Define the following term: incontinence.
The inability to control the bladder or bowels.
A condition where the skin becomes dry and flaky.
An infection of the respiratory tract.
A sudden loss of vision in one or both eyes.
It is a violation of confidentiality to give out information about staff or residents over the phone.
True
False
Emphasize to students that answering call lights is an important part of their jobs and that all residents are the responsibility of all NAs. Discuss the importance of ensuring the call light is within reach of the resident’s stronger hand at all times.
Call lights should always be within reach of the resident’s stronger hand.
Call lights should be placed anywhere in the room.
Only the assigned NA is responsible for answering call lights.
Call lights are not important for resident safety.
Barriers to communication include which of the following?
Language differences
Effective listening
Clear messaging
Open feedback
Define the following term: clichés
phrases that are used over and over again and do not really mean anything.
words that are difficult to pronounce.
expressions that are always original and unique.
sentences that contain complex vocabulary.
Barriers to communication include:
Physical, psychological, language, and cultural factors
Only physical factors
Only language barriers
Only cultural differences
Barriers to communication can include language differences, cultural misunderstandings, and physical disabilities. Slang should not be used when communicating with residents because it can cause confusion and misunderstandings. Which of the following best explains why slang should be avoided in communication with residents?
Slang can cause confusion and misunderstandings.
Slang makes communication more formal.
Slang is always understood by everyone.
Slang improves clarity in communication.
Barriers to communication include:
Physical distractions, language differences, emotional barriers, and cultural differences.
Only physical distractions.
Only language differences.
Only emotional barriers.
Can you imagine what life would be like without communication?
Life would be very challenging and isolated.
Life would be full of constant conversations.
Life would be easier and more connected.
Life would have no changes at all.
Effective communication can result in which of the following outcomes?
A positive outcome
A negative outcome
No change in outcome
Confusion
