WorksheetsBMA S1 Mid-Term Review Game (WK01-10)
Total questions: 70
Worksheet time: 35mins
What does our Introduction to Business (BMA) class offer that most other classes at CHS do not offer?
free college credits
certification at the end of the course
opportunity to learn things you can use in life and work
interviews with employers upon conclusion of the course
All answers are offered in this class.
What are BMA program students required to do to before the end of our Introduction to Business class in order to get free college credit?
become a member of the Money (Business) Club
get a "C" or better to receive CHS credit
take a national business test
participate in a inter-school competition
All of the above are required to receive full benefits from the class.
Which required course at CHS can you skip if you take this Introduction to Business class?
2nd year Foreign Language
3rd year English/Language Arts
4th year Math
Health
Economics
All people become involved in business sooner or later.
true
false
What are the non-task skills, such as knowing how to be punctual, how to dress professionally, and how to answer the phone properly, known as?
technical skills
soft skills
promotable skills
hidden skills
mad skills
Pretend two workers are applying for the same promotion at their company, Worker A and Worker B. Worker A has 5 years of experience with the company, takes all his sick days each year, occasionally is late for work, and clocks out every day at 5:01. Worker B has 3 years of experience with the company, has only missed two days of work in those three years, and works until 5:30 or later to complete a job, if necessary. Which of the following terms best describes why Worker B will likely get the promotion?
competency
longevity
work ethic
efficiency
continuity
What percentage of jobs today (approximately) involve "digital skills, such as using a computer or the Internet?
90%
75%
60%
40%
100%
Some businesses today avoid technology and still do things with a paper and pencil.
true
false
What is the name for the category of technology tools that includes Google Drive, Microsoft One Drive, and DropBox?
computer backup
cloud storage
application software
systems software
back-up drive
Many businesses today hire specific people to keep their technology operating correctly. What are those people called?
technology technicians
programmers
IT workers
computer managers
geek workers
The type of software that controls the operation of a computer and provides the means for communicating with devices connected to it is called . . .
utility software
application software
communications software
system software
brain center software
Some businesses today have technology that is so secret few people know about them.
true
false
Because technology is constantly upgrading, workers in the U.S. today can expect their work to . . .
include a raise in pay each time a change in their work occurs.
continue to change over and over as time goes by.
require little or no new learning because the new technology will do all the work.
remain basically the same for years in the future.
An organization’s digital communications system that is meant for the use of its employees or members only is called . . .
the Internet.
an intranet
an extranet.
social network.
Which MS Word function allows you to create documents with boxed structures, organized in rows and columns, with text inserted within the boxes and borders and margins that can be easily maniupated?
framing
tables
spreadsheet
text-webbing
gridlines
The type of software that allows users to perform a specific task such as word processing or spreadsheet operations is called . . .
utility software.
application software.
communications software.
system software.
What is the technical name for the mouse, keyboard, printer, and other devices connected to your computer?
add-ons
peripherals
attachments
plug-ins
connecticons
What is the average typing speed businesses like to see in potential new employees for office-related work?
60 words per minute
30 words per minute
40 words per minute
20 words per minute
What is the name for the part of a computer that does the processing (thinking)?
peripheral
capacitor
brains
central processing unit
The science that studies the design and production of workplace furniture meant to minimize stresses, strains, and injuries to workers?
workplace safety
ergonomics
environmetrics
workstation management
How are most business workers required to answer the telephone?
answer within 2-3 rings
using a pleasant and professional tone
using a company designed scripted message
all of the above
What strategy is best for making a pleasant impression on customers on the telephone?
answer within 2-3 rings
smile when you are talking
using a company designed scripted message
use a high-pitched, happy tone when speaking
When you take a message from a customer calling, what does your company expect you to do before you hang up?
give them a pleasant farewell message
make sure to invite them to your website
repeat the message back to them to ensure accuracy
give them an approximate time for a return call
Why are business people usually careful when opening mail?
there may be food inside the package
to avoid damaging the contents of the envelop/package
because you want to keep the envelop safe with the documents
you may have to return the item in its envelop/package
to set a good example for others
A "sticky note" is considered a formal type of business communication tool. True or False?
true
false
If you send an email message to a co-worker and you want your boss to also receive a copy, what function/email option do you use?
reply all
cc
private message
bc
What type of written communication is most like a business memo but not usually printed?
text message
scanned document
fax document
What is the technical business name for the formatting of a letter where all of the text lines up on the left side?
shift left formatting
margin alignment
default alignment
block formatting
What is the name for a graphic or logo of a company that often appears at the top of a business letter or memo?
header
letter lid
letterhead
business spear head
What is the technical name for the farewell of a business letter?
salutation
farewell
dedication
complimentary close
What is the technical name for the greeting of a business letter?
salutation
complimentary opening
introduction
reconciliation
What is the name for the important line on a letter that is typically typed in all caps and is bolded?
post-reference
enclosure notation
salutation
subject line
Who actually signs a business letter?
the typist
the editor
the author
the manager
Why would lower case initials (not cc) appear on the bottom of a memo or letter?
it officially ends the letter
because the typist is not the author of the letter
to indicate who opened the letter
it is the initials of the person who read it first
Which of the following would be most appropriate expression to begin a formal business letter with?
Dear Alice Johnson,
Sincerely yours,
Dear Mr. Jefferson
To whom it may concern,
An effective business speaker . . .
is interested in and enthusiastic about the topic being discussed.
does not need to plan for what he/she is trying to accomplish, because it usually just comes naturally.
tunes-out the audience for the best focus.
all of the above
According to top-level professional business speakers, what should you always do before giving a speech?
let your audience have a copy of your speech
practice until you know most of it without reading
post your speech online and seek comments that can make the speech better
go to the gym and workout before your speech to feel more relaxed
A speech/lecture must be interesting or fun to be valuable to the audience.
true
false
What is the technical name for words such as "um" or "like" that should be avoided when speaking?
jargon
legalese
monotonous
non-words
The more gestures or hand movements you use in a speech or presentation the better the speech will be.
true
false
What are special words or expressions that are used by a particular profession or group and are often difficult for others to understand?
jargon
non-words
code words
jobductions
The manner of speaking that expresses the speaker's attitude or feelings, and goes up and down as you speak, is . . .
volume level.
tone.
modulation.
colloquialism.
When giving a speech, any charts, graphs, pictures, or videos used in your presentation are known as . . .
electronic media
storyboards
visual aids
peripherals
When communicating with an audience, a speaker should try to . . .
keep the audience focused.
pace back and forth to keep eyes moving to avoid sleepiness.
keep the speech at a very slow pace so that even the slowest listener can keep up.
all of the above
When someone in the audience asks a question during your presentation you should always . . .
tell them you are not taking questions until the end of the presentation.
finish your current topic, then address the question asked.
restate the question so the entire audience can hear it.
have the asker up on stage so you can address the question more personally to connect with the audiences.
The broad business strategy for doing whatever is necessary to satisfy customers is usually referred to as . . .
promotional strategies.
customer service.
customer management.
human resources.
Approximately how much more does it cost to obtain a new customer versus fixing a tough relationship with a current customer?
it's the same
about twice as much
five times as much
about 50 times much
When customers buy from us again because of the relationship that has been built, we refer to that as showing . . .
consumer satisfaction.
goodwill.
a positive review.
customer loyalty.
If customers don't tell us how they feel about our products, what is the most accurate way to get that information?
feasibility study
market research
satisfaction survey
having them test free samples right in front of you
When a business gains a great reputation for itself within its community and/or within its industry.
consumer satisfaction.
goodwill.
a positive review.
customer loyalty.
Which of the following is not a typical way businesses gather feedback about how their customer services strategies are working?
talking to customers in person after a sale
online customer reviews
a suggestion box available at the business
feedback form given with a product or on a receipt
Which of the following is the least likely way a customer will complain?
word-of-mouth
on social media
to the store manager
with a bad customer review online
If a customer is angry, someone in the company must . . .
apologize for the problem
listen to the customer’s complaints, even if they are cursing and abusive
find a way to de-escalate the tension and retain that person as a customer
all of the above
Customer complaints are very common, the ultimate goal in dealing with them is to . . .
give them their money back.
find a win-win solution
keep them from saying things about you on the Internet.
get them out of the store quickly so they don’t upset customers.
Why do some businesses appreciate it when a customer complains (how can it be a positive thing)?
it lets them know who the bad customers are
complaints bring lots of attention to the store
it lets them ban bad customers from visiting the store in the future
it gives them a chance to make improvements in procedures
A written, detailed listing of who will attend a meeting, what will be discussed, and what will occur.
minutes
agenda
schedule
meeting outline
A written plan, tight schedule, good structure, professional dress, and accomplishment of specific goals describes . . .
an evaluation meeting
a formal business meeting
a formal business meeting
all of the above
A good meeting leader or facilitator does which of the following?
makes sure only those with permission speak
makes sure everyone has fun at the meeting
keeps the meeting focused on the main topic
all of the above
Which of the following should be provided to all employees before a meeting occurs?
agenda
meeting minutes
evaluation form
all of the above
Besides the speech itself, a meeting facilitator should also be concerned with the seating, temperature, and lighting of the room?
true
false
What is the name for a gathering of many employees of a company, often in different locations, that occurs over the telephone or Internet?
multi-location meeting
teleconference
social network meeting
conferencing network
What is the purpose of the meeting minutes?
keep time on how long a meeting lasts
tells you how long each speech should last
to make sure everyone in the company attends the meeting
provides a written record of what happened at the meeting
What type of meeting usually occurs the most often in a business?
formal meeting
teleconference
informal meeting
annual meeting
What is the name for a schedule prepared before a trip that tells you where you will go, how you will get there, which meetings you will attend, and how you will get back from the trip?
agenda
travel log
itinerary
travel task list
What is the name for buying plane tickets, a hotel, and a rental car all at the same time to save money on a trip?
travel bundle
travel package
a travel special
buying in bulk accommodations
What do you get from a hotel or rental company to prove that you have made a reservation for something on your trip?
confirmation number
room key
boarding pass
itinerary
What is different today with travel than it was in the past regarding extra luggage and food on the plane?
you now pay extra for those items
credit cards must be used to pay for them
those items aren’t available in the business section of planes
businesses don’t allow them on business trips
What document is required for you to travel internationally?
a travel permit
your social security card
a passport
a birth certificate
If you are traveling for business, you keep receipts for everything you pay for and the company will pay you back for those expenses. What is the name of the document you prepare to request reimbursement?
itinerary
reimbursement request
expense report
income statement
What do you use to start a formula in a cell of a spreadsheet?
an asterisk
the tab key
an equals sign
the formula key
