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WorksheetsQ2 Exam in FBS
Total questions: 40
Worksheet time: 3600secs
Which menu type offers a complete, multi-course meal for a single, fixed price with limited choices?
A La Carte Menu
California Menu
Table D'Hote Menu
Ethnic Menu
A menu that lists all items available for sale at any time of the day, regardless of whether it is breakfast, lunch, or dinner, is known as:
Cyclical Menu
California Menu
Dessert Menu
Tourist Menu
In which menu system is each food item separately priced, allowing the guest to build their own meal?
Du Jour Menu
Table D'Hote Menu
Prix Fixe Menu
A La Carte Menu
A Tourist Menu is typically characterized by:
A very expensive selection of rare dishes.
A fixed-price meal (or set menu) designed to appeal to visitors.
Dishes available only during specific holidays.
A menu featuring only items with local ingredients.
What is the French translation of the term "the host's table," which is the origin of the fixed-price menu concept?
Menu Du Jour
À la Carte
Table D'Hote
Prix Fixe
According to standard service practice, where should plated food be served to the guest?
From the left side, using the left hand.
From the right side, using the left hand.
From the left side, using the right hand.
From the right side, using the right hand.
How long after serving the main course should a waiter perform the "check back" to check the customer's reaction of the served food?
After the guest has finished their entire meal.
Within 5 minutes of serving.
Within 10 minutes of serving.
Within 2 or 3 minutes of serving or after the guest has taken two bites.
The correct service procedure for clearing soiled or used dishes from a guest's table is:
From the right side of the guest.
From the left side of the guest.
From either side, as long as it's quick.
Only when the host signals the end of the meal.
Who is generally served first at a table, following standard service etiquette?
The Host/Hostess
The male/gentleman
The ladies/female guests
The "tito"
The practice of repeating the guest's order back to them before submitting it to the kitchen is known as:
Suggestive Selling
Order Confirmation/ Verification
Menu Engineering
Up-selling
Which step in the Sequence of Service follows after seating the guest/s and finishing the offering of water service?
Presenting the check/bill
Taking the main course order
Presenting the menu
Clearing the entire table
Which manual sales control system is typically used in medium to large first-class establishments and uses three copies of the food order?
Single Order Sheet
Duplicate Docket System
Computerized Control System
Triplicate Docket System
In the Triplicate Docket System, the three copies are distributed to:
Kitchen, Busboy, and Bartender
Guest, Server, and Manager
Kitchen, Cashier, and Waiter (for reference)
Kitchen, Dishwasher, and Host
The top copy of a food order in a manual system that is sent to the kitchen is often referred to as the:
Bill
Inventory Slip
Kitchen Order Ticket (KOT)
Reservation Card
What is the main advantage of a Computerized Control System such as the POS system over manual docket systems?
It ensures the waiter's handwriting is legible.
It prevents the need for a cashier.
It provides automatic sales tracking, accurate billing, and simplified order transmission.
It reduces the number of staff required for service.
In the Duplicate Docket System, the second copy (duplicate) is primarily used by the waiter for reference and may also serve as the:
Reservation proof
Manager's report
Customer's bill
Kitchen's confirmation
The part of the Triplicate docket system that ensures management control by locking a copy of the ordered food for later verification or when making a sales report is the copy retained by the:
Kitchen (after order is completed)
Server
Cashier
Guest
The term for having all necessary materials, equipment, and staff ready for service before the shift begins is known as:
Clean As You Go
Mise en Place
First In, First Out (FIFO)
Suggestive Selling
The term mise en place is only relevant to the kitchen and has no application in the dining room service.
True
False
In the Triplicate System, the waiter does not retain the duplicate copy as their means of reference during service.
True
False
Order Confirmation/ Verification is a sales technique used to encourage guests to purchase more expensive items or add extra dishes to their meal.
True
False
The Duplicate Docket System is more common in smaller restaurants, cafes, and establishments using a limited or Table D'Hote menu.
True
False
Definition of Mise en Place.
The kitchen pass
Everything in its place
The main course
The dessert station
Suggestive selling is a key sales technique.
True
False
In a Trplicate Docket System, the cashier's copy is used for billing while the kitchen copy is used for food preparation.
True
False
Beverages are generally served from the right.
True
False
Manual Docket systems used when taking the guest's order are efficient and it reduces/eliminates paperwork (or provides automatic tracking).
True
False
Mise en place applies to all stations: also highly relevant to the dining room service.
True
False
What is the definition of Duplicate Docket System?
A computerized system for order entry, billing, and sales tracking.
A menu where multi-course meals are offered for a single fixed price.
The system using two copies: one for the kitchen and one for the server/billing.
The dining room furniture used to store service supplies and equipment.
What is the definition of Triplicate Docket System?
The system using three copies: Kitchen, Cashier, and Waiter.
The system using two copies: one for the kitchen and one for the server/billing.
The dining room furniture used to store service supplies and equipment.
A computerized system for order entry, billing, and sales tracking.
What is the definition of POS System?
The dining room furniture used to store service supplies and equipment.
The system using two copies: one for the kitchen and one for the server/billing.
A computerized system for order entry, billing, and sales tracking.
A menu where multi-course meals are offered for a single fixed price.
What will you say to the customers when you think they are ready to order?
"May I take your order now Ma'am/Sir?"
"What do you want?"
"Are you done looking at the menu?"
"Are you ready?"
Who is the first person who greets and welcomes the guest in a restaurant?
Chef
Waiter
Manager
Receptionist
Orders will only be repeated if the customers ask for it.
True
False
It is important to advise the guests if the orders take several minutes to prepare.
True
False
Waiters and waitresses should show professionalism and good attitude toward guests.
True
False
Glasses should be handled by the rim (the part of the glass where you drink) when serving it to customers.
True
False
You are the assigned receptionist in the restaurant. A male customer is coming as the first customer that day. How will you approach him?
Approach the customer and lead the way to his table. immediately
Open the door and greet him with a pleasant smile.
Just welcome him with a smile and point him to his table.
Wave your hand and point where to go.
As a server, what is the best practice for placing an order with the kitchen?
Verbally shouting the order
If there is an electronic system installed, the server should enter the order into the Point of Sale (POS) system clearly and accurately
Handing a handwritten ticket directly to any available cook in the kitchen
Waiting until the kitchen is quiet to place the order
What should a server do if a guest makes a special request, such as "no onions"?
Mention it to the cashier
Trust that the kitchen will see the note on the printed kitchen order ticket
Relay the request clearly and accurately to the kitchen, whether verbally or writing it on the kitchen order ticket
Tell the guest that special requests cannot be accommodated
