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Q2 Exam in FBS

Total questions: 40

Worksheet time: 3600secs

Name
Class
Date
1.

Which menu type offers a complete, multi-course meal for a single, fixed price with limited choices?

a)

A La Carte Menu

b)

California Menu

c)

Table D'Hote Menu

d)

Ethnic Menu

2.

A menu that lists all items available for sale at any time of the day, regardless of whether it is breakfast, lunch, or dinner, is known as:

a)

Cyclical Menu

b)

California Menu

c)

Dessert Menu

d)

Tourist Menu

3.

In which menu system is each food item separately priced, allowing the guest to build their own meal?

a)

Du Jour Menu

b)

Table D'Hote Menu

c)

Prix Fixe Menu

d)

A La Carte Menu

4.

A Tourist Menu is typically characterized by:

a)

A very expensive selection of rare dishes.

b)

A fixed-price meal (or set menu) designed to appeal to visitors.

c)

Dishes available only during specific holidays.

d)

A menu featuring only items with local ingredients.

5.

What is the French translation of the term "the host's table," which is the origin of the fixed-price menu concept?

a)

Menu Du Jour

b)

À la Carte

c)

Table D'Hote

d)

Prix Fixe

6.

According to standard service practice, where should plated food be served to the guest?

a)

From the left side, using the left hand.

b)

From the right side, using the left hand.

c)

From the left side, using the right hand.

d)

From the right side, using the right hand.

7.

How long after serving the main course should a waiter perform the "check back" to check the customer's reaction of the served food?

a)

After the guest has finished their entire meal.

b)

Within 5 minutes of serving.

c)

Within 10 minutes of serving.

d)

Within 2 or 3 minutes of serving or after the guest has taken two bites.

8.

The correct service procedure for clearing soiled or used dishes from a guest's table is:

a)

From the right side of the guest.

b)

From the left side of the guest.

c)

From either side, as long as it's quick.

d)

Only when the host signals the end of the meal.

9.

Who is generally served first at a table, following standard service etiquette?

a)

The Host/Hostess

b)

The male/gentleman

c)

The ladies/female guests

d)

The "tito"

10.

The practice of repeating the guest's order back to them before submitting it to the kitchen is known as:

a)

Suggestive Selling

b)

Order Confirmation/ Verification

c)

Menu Engineering

d)

Up-selling

11.

Which step in the Sequence of Service follows after seating the guest/s and finishing the offering of water service?

a)

Presenting the check/bill

b)

Taking the main course order

c)

Presenting the menu

d)

Clearing the entire table

12.

Which manual sales control system is typically used in medium to large first-class establishments and uses three copies of the food order?

a)

Single Order Sheet

b)

Duplicate Docket System

c)

Computerized Control System

d)

Triplicate Docket System

13.

In the Triplicate Docket System, the three copies are distributed to:

a)

Kitchen, Busboy, and Bartender

b)

Guest, Server, and Manager

c)

Kitchen, Cashier, and Waiter (for reference)

d)

Kitchen, Dishwasher, and Host

14.

The top copy of a food order in a manual system that is sent to the kitchen is often referred to as the:

a)

Bill

b)

Inventory Slip

c)

Kitchen Order Ticket (KOT)

d)

Reservation Card

15.

What is the main advantage of a Computerized Control System such as the POS system over manual docket systems?

a)

It ensures the waiter's handwriting is legible.

b)

It prevents the need for a cashier.

c)

It provides automatic sales tracking, accurate billing, and simplified order transmission.

d)

It reduces the number of staff required for service.

16.

In the Duplicate Docket System, the second copy (duplicate) is primarily used by the waiter for reference and may also serve as the:

a)

Reservation proof

b)

Manager's report

c)

Customer's bill

d)

Kitchen's confirmation

17.

The part of the Triplicate docket system that ensures management control by locking a copy of the ordered food for later verification or when making a sales report is the copy retained by the:

a)

Kitchen (after order is completed)

b)

Server

c)

Cashier

d)

Guest

18.

The term for having all necessary materials, equipment, and staff ready for service before the shift begins is known as:

a)

Clean As You Go

b)

Mise en Place

c)

First In, First Out (FIFO)

d)

Suggestive Selling

19.

The term mise en place is only relevant to the kitchen and has no application in the dining room service.

a)

True

b)

False

20.

In the Triplicate System, the waiter does not retain the duplicate copy as their means of reference during service.

a)

True

b)

False

21.

Order Confirmation/ Verification is a sales technique used to encourage guests to purchase more expensive items or add extra dishes to their meal.

a)

True

b)

False

22.

The Duplicate Docket System is more common in smaller restaurants, cafes, and establishments using a limited or Table D'Hote menu.

a)

True

b)

False

23.

Definition of Mise en Place.

a)

The kitchen pass

b)

Everything in its place

c)

The main course

d)

The dessert station

24.

Suggestive selling is a key sales technique.

a)

True

b)

False

25.

In a Trplicate Docket System, the cashier's copy is used for billing while the kitchen copy is used for food preparation.

a)

True

b)

False

26.

Beverages are generally served from the right.

a)

True

b)

False

27.

Manual Docket systems used when taking the guest's order are efficient and it reduces/eliminates paperwork (or provides automatic tracking).

a)

True

b)

False

28.

Mise en place applies to all stations: also highly relevant to the dining room service.

a)

True

b)

False

29.

What is the definition of Duplicate Docket System?

a)

A computerized system for order entry, billing, and sales tracking.

b)

A menu where multi-course meals are offered for a single fixed price.

c)

The system using two copies: one for the kitchen and one for the server/billing.

d)

The dining room furniture used to store service supplies and equipment.

30.

What is the definition of Triplicate Docket System?

a)

The system using three copies: Kitchen, Cashier, and Waiter.

b)

The system using two copies: one for the kitchen and one for the server/billing.

c)

The dining room furniture used to store service supplies and equipment.

d)

A computerized system for order entry, billing, and sales tracking.

31.

What is the definition of POS System?

a)

The dining room furniture used to store service supplies and equipment.

b)

The system using two copies: one for the kitchen and one for the server/billing.

c)

A computerized system for order entry, billing, and sales tracking.

d)

A menu where multi-course meals are offered for a single fixed price.

32.

What will you say to the customers when you think they are ready to order?

a)

"May I take your order now Ma'am/Sir?"

b)

"What do you want?"

c)

"Are you done looking at the menu?"

d)

"Are you ready?"

33.

Who is the first person who greets and welcomes the guest in a restaurant?

a)

Chef

b)

Waiter

c)

Manager

d)

Receptionist

34.

Orders will only be repeated if the customers ask for it.

a)

True

b)

False

35.

It is important to advise the guests if the orders take several minutes to prepare.

a)

True

b)

False

36.

Waiters and waitresses should show professionalism and good attitude toward guests.

a)

True

b)

False

37.

Glasses should be handled by the rim (the part of the glass where you drink) when serving it to customers.

a)

True

b)

False

38.

You are the assigned receptionist in the restaurant. A male customer is coming as the first customer that day. How will you approach him?

a)

Approach the customer and lead the way to his table. immediately

b)

Open the door and greet him with a pleasant smile.

c)

Just welcome him with a smile and point him to his table.

d)

Wave your hand and point where to go.

39.

As a server, what is the best practice for placing an order with the kitchen?

a)

Verbally shouting the order

b)

If there is an electronic system installed, the server should enter the order into the Point of Sale (POS) system clearly and accurately

c)

Handing a handwritten ticket directly to any available cook in the kitchen

d)

Waiting until the kitchen is quiet to place the order

40.

What should a server do if a guest makes a special request, such as "no onions"?

a)

Mention it to the cashier

b)

Trust that the kitchen will see the note on the printed kitchen order ticket

c)

Relay the request clearly and accurately to the kitchen, whether verbally or writing it on the kitchen order ticket

d)

Tell the guest that special requests cannot be accommodated