WorksheetsQuiz 3 Review
Total questions: 28
Worksheet time: 14mins
During a classroom discussion, Winston asked his friends when the Social Age began. What is the correct answer?
1999.
2010.
1970.
2005.
1985.
Salvador and Jazmin are discussing how to improve their professional opportunities. Which statement about online presence is true?
Employers, colleagues, and clients rarely use online information to judge a person's credibility.
Younger people are often expert at developing an online professional presence.
Business professionals are unaware of the importance of strong online reputations.
Nearly all business professionals are highly skilled at managing their online presences strategically.
A personal brand built through an online presence can help business professionals gain opportunities.
Alondra and Emiliano are discussing what has the greatest influence on the impact of social media in their workplace. What factor should they consider most important?
access to technology
cultural norms and values
personal technical expertise
speed of technology development
government regulation
Erika is helping her company start a corporate blog. She suggests using an op-ed style for some posts. The advantage of an op-ed style corporate blog is that it is often used to:
describe the company's unique selling position up front.
provide the necessary background first to give context for important details.
capture reader attention with an interesting story about the author.
put the most important information first where busy readers can find it.
share the opinions and expertise of a corporate leader with the public.
At Ambria and Amauri's workplace, employees are encouraged to use social media for communication and collaboration. One potential drawback of using social media in the workplace is that social media
increase the time taken to market new products.
may lower productivity.
often result in intense inner-office debates.
make it difficult to develop creative approaches to solving business problems.
make it difficult for individuals to build professional networks internally.
Ambria's company uses an internal social networking platform. Ambria's posts usually involve awards she has won or praise she has received. She rarely comments on others' posts. Others will most likely see her as
supportive.
self-promoting.
incompetent.
trustworthy.
private.
Madison and Winston are updating their profiles on a professional networking site such as LinkedIn. Which meta message would most likely be communicated through their profiles?
I am an expert.
I'm a good listener.
I can take care of you.
I am a fun person.
I want you to succeed.
Abraham and Madison are working on a public relations campaign for their school's club. What is the goal of most public relations messages?
to help the members of a company or organization do better work
to store all of a team's communications in a single place
to focus on specific topics and areas of expertise
to create a distinctive brand for a company or organization
to create an individual profile that creates a professional impression
Jamie posts material to an online discussion forum that is accessed only by people in his company. Which type of reputation is affected by this action?
personal and public
professional and public
personal and private
professional and private
professional and personal
Ambria and Vivian are setting up a dashboard for their project team. What should be the most prominent item displayed on their team's dashboard?
email inbox
status updates
people who follow the organization
individualized calendars
industry news
During college Emiliano always used Facebook messaging when he wanted to get together with his study group. Now that he is out of college and working, he sets up meetings using a tool that lets him message colleagues, set up discussions, share files, and organize his calendar. What type of system does he use at work?
instant messaging
RSS feed
collaboration platform
news channel
social media
During an online group discussion for a class project, Valeria and Winston want to help their team produce better work. One action they can take is to
use leading posts that foster discussion.
consistently use lengthy posts.
focus on rigid language to keep the conversation on track.
limit competing points of view.
read their peers’ comments completely and carefully.
Vivian and Jayvion are part of a public relations team at their company. Their first step is to
discuss a promotion strategy.
clarify the company's brand.
identify the products and services to highlight.
understand the company's products and services.
gather accurate and reliable information.
Jazmin's LinkedIn account reveals her professional interests and the job she is currently in, along with her past jobs. This information makes up her
dashboard.
status update.
microblog.
profile.
wiki.
Jayvion, Jesus, and Alazjah are working together on a collaborative report for their class. Which example represents a constructive comment one of them might leave on the report?
Great job!
We got this team!
Excellent point about the new deadline.
We need to get moving on this one.
Someone should set up a review of this.
Viviana posted the following message to a discussion forum at work: "Koda, your late report cost us a shot at being team of the month." What team communication rule did she violate?
Avoid leading posts.
Avoid ignoring competing points of view.
Avoid sarcasm.
Avoid off-topic points.
Avoid blaming.
Vivian and Salvador are discussing how meta messages and reputations are grouped. They mention four areas: personal and private, professional and private, professional and public, and
A. personal and professional.
B. public and nonpublic.
C. personal and public.
D. personal and nonpersonal.
E. professional and nonprofessional.
Patrick, Valeria, and Sheila are working together on a group project. One way they can reveal to each other that they are working toward the common goal is by using
a wiki.
hubs.
status updates.
a mashup.
ghosting.
Fatima works in the customer service department of her company. One day, she receives a document from another business requesting that her company compensate for a mistake made in a recent order. What are such requests called?
implied codes of conducts for employees
requests for other companies to compensate for or correct mistakes they have made
detailed timelines by which work should be accomplished satisfactorily
guidelines for how employees should communicate and cooperate with one another
updates to policies and procedures, notices of events, and other correspondences
Alondra is writing routine messages to her team. What is most likely to damage her credibility as the author of these messages?
a too-direct subject line
the use of short paragraphs
the use of bulleted lists
short, concise messages
overly general messages
Ciara is leading a new project team at work. She needs to set clear expectations for her team members. Which statement accurately describes the act of setting expectations for others?
Only senior managers should set expectations for their subordinates.
First-time managers are most comfortable telling others what to do.
Setting expectations is directly tied to your ability to foster interpersonal trust in the workplace.
The way in which you set expectations for others has little impact on your credibility.
Stating goodwill in a message for setting expectations conveys weakness.
Jazmin wants to write an appreciation message to her classmate Emiliano for helping her with a project. Which component is most likely to be included in her message?
an attention getter
a statement of goodwill
a call to action
a goal for the message
a deadline for a task
Keegan and Madison are working together to draft routine messages for their company's weekly updates. What is the main challenge they have to overcome?
Finding enough facts to write a routine message is difficult.
Readers receive so many routine messages that it is hard to catch their attention.
Routine messages require substantial evidence to document their claims.
Knowing what the audience wants from a routine message can be very difficult.
Most routine messages have complex content that is difficult to simplify.
Arturo and Erika are working together to write a routine message to their classmates about an upcoming school event. Which step is most important in planning their routine message?
audience analysis
idea development
message development
meta message development
crisis analysis
Emiliano writes a note to his boss apologizing for not having the most recent analysis with him at the morning meeting. At the end of the message, he promises that he will not let that happen again. This promise is an example of
acknowledging a mistake.
accepting responsibility.
offering commitment.
redirecting the conversation.
stating goodwill.
Vivian is writing a routine email to her team at work. What is a characteristic of a strong routine message?
few details
short paragraphs
general statements
little special formatting
argumentative language
During the morning assembly, Delana makes announcements to the entire school. Announcements in this context are a form of
one-to-one communications.
one-to-many communications.
supervisor-to-subordinate communications.
middle-management communications.
front-line communications.
Yeshua and Emiliano are working together on a class project and need to write clear instructions for assembling a model. What is an effective way for them to write these procedures and directions?
Compose the message entirely in passive voice.
Do not complicate the message with additional tips.
Put the different steps in a numbered list.
Write the steps using the I-voice.
Summarize all the directions in the subject line of the message.
