WorksheetsTotal Quality Management
Total questions: 50
Worksheet time: 50mins
Name
Class
Date
1.
Which of the following are key principles of Total Quality Management (TQM)?
a)
Customer Focus
b)
Continuous Improvement
c)
Employee Involvement
d)
Cost Leadership
2.
In TQM, which of the following is not a principle?
a)
Employee involvement
b)
Supplier partnership
c)
Inspection-based control
d)
Process focus
3.
Which of the following tools are part of Statistical Process Control (SPC)
a)
Benchmarking
b)
Histogram
c)
Control Charts
d)
Cause and Effect Diagram
4.
Which of the following correctly represents the categories of Quality Costs?
a)
Prevention, Appraisal, and Failure Costs
b)
Internal, External, and Hidden Costs
c)
Training, Production, and Testing Cost
d)
Design, Manufacturing, and Delivery Costs
5.
Which of the following differentiates Six Sigma from TQM?
a)
Customer focus
b)
Use of statistical tools
c)
Measurable financial goals and project-driven approach
d)
Employee involvement
6.
A Quality Circle typically consists of
a)
Top-level managers
b)
External consultants
c)
A group of employees solving quality issues in their work area
d)
Cross-company stakeholders
7.
The main objective of TQM in service sectors is to
a)
Reduce number of employees
b)
Improve service delivery and customer satisfaction
c)
Increase inspection points
d)
Improve manufacturing output
8.
Lean management primarily focuses on
a)
Increasing process variation
b)
Eliminating waste and non-value-added activities
c)
Increasing production time
d)
Focusing only on inspection
9.
Who is known as the “Father of Quality Management”?
a)
Joseph Juran
b)
Philip Crosby
c)
W. Edwards Deming
d)
Kaoru Ishikawa
10.
The primary goal of Quality Planning is to
a)
Set random goals
b)
Establish processes to meet customer needs
c)
Minimize employee training
d)
Reduce costs
11.
Process mapping helps in
a)
Identifying steps in a process and analyzing performance
b)
Setting sales targets
c)
Deciding organizational hierarchy
d)
Recording employee attendance
12.
Which of the following are key elements of Quality Function Deployment (QFD)?
a)
Voice of Customer
b)
House of Quality
c)
Root Cause Analysis
d)
Prioritization of Design Requirements
13.
A process is said to be capable if
a)
The process mean equals the specification mean
b)
The process variation is within specification limits
c)
There are no defective products
d)
The operator is skilled
14.
Benchmarking involves
a)
Comparing performance with industry best practices
b)
Auditing suppliers
c)
Training employees
d)
Conducting customer surveys
15.
Quality Function Deployment (QFtranslates
a)
Financial plans into budgets
b)
Customer needs into product design characteristics
c)
Employee opinions into goals
d)
Production data into quality charts
16.
In QFD, the “House of Quality” is used to
a)
Display process capability
b)
Correlate customer requirements with technical specifications
c)
Identify cost centers
d)
Design product packaging
17.
Design for Reliability ensures that
a)
The product is visually appealing
b)
The process is inexpensive
c)
The product is easy to recycle
d)
The product performs as expected over its intended lifespan
18.
FMEA stands for
a)
Failure Mode and Effect Analysis
b)
Final Measurement and Evaluation Assessment
c)
Factory Management Efficiency Audit
d)
Fault Monitoring and Error Analysis
19.
The primary objective of FMEA is to
a)
Detect all existing defects
b)
Improve the appearance of products
c)
Identify and prevent potential failures in design or process
d)
Improve marketing strategies
20.
ISO 9001 certification primarily focuses on
a)
Product specification
b)
Quality management systems and continual improvement
c)
Cost control
d)
Production speed
21.
TQM focuses primarily on increasing profit margins rather than customer satisfaction
a)
True
b)
False
22.
TQM principles can be applied in both manufacturing and service sectors.
a)
True
b)
False
23.
Employee involvement is a key component in implementing Total Quality Management.
a)
True
b)
False
24.
Quality Circles involve top management only and exclude workers.
a)
True
b)
False
25.
Prevention, appraisal, and failure costs together make up the total cost of quality.
a)
True
b)
False
26.
Lean Management focuses on increasing inspection frequency to improve quality.
a)
True
b)
False
27.
Process mapping is used to analyze the financial performance of a company.
a)
True
b)
False
28.
Statistical Process Control (SPC) helps in monitoring and controlling process variations.
a)
True
b)
False
29.
A process is said to be capable when its output consistently meets the specification limits.
a)
True
b)
False
30.
Quality Function Deployment (QFD) is used to translate employee feedback into marketing strategies.
a)
True
b)
False
31.
Failure Mode and Effect Analysis (FMEA) is used after failures occur to assign blame.
a)
True
b)
False
32.
Benchmarking means comparing an organization’s performance with that of industry leaders.
a)
True
b)
False
33.
ISO 9001 focuses on establishing a systematic approach to quality management and continuous improvement.
a)
True
b)
False
34.
The diagram used to represent the steps, sequence, and interactions in a process is called a
a)
Histogram
b)
Flowchart
c)
Control Chart
d)
Pareto Chart
35.
The philosophy of continuous, incremental improvement in all areas of an organization is known as
a)
Six Sigma
b)
Kaizen
c)
Benchmarking
d)
Lean
36.
The three main categories of quality costs are Prevention, Appraisal, and __________ costs.
a)
Design
b)
Failure
c)
Control
d)
Audit
37.
The tool used in Statistical Process Control (SPC) to monitor process stability is a
a)
Flowchart
b)
Fishbone Diagram
c)
Control Chart
d)
Histogram
38.
The approach that emphasizes total involvement of employees in improving quality and processes is called
a)
Lean Management
b)
Total Quality Management (TQM)
c)
Just-In-Time (JIT)
d)
ISO 9001
39.
he technique used to identify and eliminate potential failure points in a process is
a)
Failure Mode and Effects Analysis (FMEA)
b)
Brainstorming
c)
Quality Circle
d)
Pareto Analysis
40.
What does QFD stand for
a)
Quality Flow Design
b)
Quality Function Deployment
c)
Quick Feedback Development
d)
Quality Framework Design
41.
What is the main goal of quality planning?
a)
To reduce production time
b)
To design processes that consistently meet customer requirements and ensure quality objectives are achieved
c)
To minimize employee turnover
d)
To increase marketing performance
42.
Define the term “Quality Circle.”
a)
A managerial meeting to review quality reports
b)
A small group of employees who voluntarily meet to identify, analyze, and solve work-related quality problems
c)
A certification team for ISO standards
d)
A control tool for production errors
43.
Mention one key difference between TQM and Lean Management.
a)
TQM focuses on waste reduction, while Lean focuses on customer satisfaction
b)
TQM focuses on overall quality and customer satisfaction, while Lean focuses on eliminating waste and improving process efficiency
c)
Both have the same objectives and methods
d)
TQM is used only in manufacturing
44.
Define Benchmarking in one sentence.
a)
A process of comparing an organization’s performance with best-in-class organizations to identify improvement areas
b)
A system to record daily production
c)
A tool for setting internal goals
d)
A cost-control mechanism
45.
According to Deming, quality improvement should be achieved through the elimination of
a)
Waste
b)
Errors
c)
Variatio
d)
Inspection
46.
A company consistently improves its products based on customer feedback collected after every sale. This reflects which TQM principle?
a)
Employee involvement
b)
Continuous improvement
c)
Customer focus
d)
Supplier partnership
47.
An organization where employees at all levels are encouraged to suggest process improvements is practicing:
a)
Top-down management
b)
Statistical control
c)
Employee involvement
d)
Process automation
48.
When Deming emphasized “constancy of purpose,” he was encouraging organizations to:
a)
Focus on short-term profits
b)
Commit to long-term quality improvement
c)
Eliminate all inspections
d)
Increase production targets
49.
Juran’s concept of the “Quality Trilogy” refers to:
a)
Planning, Control, and Improvement
b)
Design, Testing, and Inspection
c)
Reliability, Maintainability, and Durability
d)
Prevention, Appraisal, and Failure
50.
Crosby’s philosophy of “Zero Defects” primarily stresses:
a)
Continuous improvement
b)
Doing it right the first time
c)
Reducing customer complaints
d)
Minimizing rework costs
100 %
