Scenario: Digital Transformation in Building Maintenance

You are part of the Facilities Management (FM) team at Green Rise Business Tower, a 15-storey commercial complex completed two years ago. The building was designed and constructed using Building Information Modelling (BIM) and has now adopted the Integrated Digital Delivery (IDD) framework to strengthen coordination and operational efficiency.

Under this new initiative, the management aims to link the existing BIM model with a Computerized Maintenance Management System (CMMS). This integration will enable real-time data sharing between the maintenance team, cleaning contractors, and system vendors, providing greater visibility of asset performance and maintenance schedules.

Through this digital transformation, Green Rise Business Tower is embracing IDD’s core philosophy — integrating work processes and connecting stakeholders through digital technologies.

In the FM phase, this allows seamless access to accurate as-built BIM data, which supports maintenance planning, real-time monitoring, and data-driven decision-making.

The team recognizes that IDD is built upon the foundation of BIM and VDC, both of which promote collaboration and visualization throughout the project lifecycle. IDD extends these ideas by integrating digital tools, data, and processes beyond the construction stage — into daily building operations and asset management. Two of IDD’s key concepts are strongly demonstrated here:

1. Integration of Streamlined Processes – BIM and CMMS are digitally connected, allowing smooth information flow among the maintenance team, service contractors, and vendors.

2. Digital Solutions to Stakeholders – The FM team uses digital dashboards, asset models, and data analytics to visualize system performance and schedule preventive actions efficiently.

The BIM model plays a central role in this IDD-driven process. It acts as a digital representation of all building assets, allowing facility managers to locate components, check specifications, review maintenance histories, and even link the model directly to the CMMS. This integration ensures that every asset—from chillers to lighting systems—is digitally traceable, promoting accuracy and accountability.

By implementing IDD in its FM operations, GreenRise Business Tower experiences several key benefits:

· Improved coordination among teams due to shared digital data and workflows.

· Enhanced visualization of MEP and architectural systems, enabling faster issue identification and more informed decision-making.

However, the project team also faces an initial challenge: adopting IDD requires investment in training, software licensing, and data migration from existing paper-based or legacy systems into digital platforms. Despite this, the long-term advantages — reduced downtime, improved asset performance, and data-driven maintenance — far outweigh the setup effort.