Feeling fear; filled with apprehension is to be ________.

Features that provide comfort, convenience, or pleasure are called ________.

Used in questions and negatives to mean 'something;' any event, act, object, situation is ________.

A plan for how something will happen is called an ________.

Someone who helps someone else to do a job is an ________.

Someone whose job is to be in a place and help visitors and customers is an ________.

Able to be obtained, reached, bought, or used is ________.

Sheets that you put on a bed are called ________.

A strip of leather or material worn around the waist to support clothes or for decoration is a ________.

A drink of any type is called a ________.

A game played on an oblong table by driving small balls against one another or into pockets with a cue (long stick) is called ________.

A container for waste is called a ________.

An arrangement you make to have a hotel room, tickets, flight, etc. is called a ________.

A type of small magazine that contains pictures and information of a product or a company is a ________.

An office that collects and distributes information; agency is called a ________.

The activity of buying and selling goods and services; commerce is called ________.

A piece of land where people on holiday can camp, usually with toilets and places for washing is called a ________.

A person or company that makes or serves food is called a ________.

The act of formally announcing your arrival at an airport, hotel or airport is called ________.

An act or the possibility of choosing; a decision is called a ________.

Pieces of material used for cleaning or drying things are called ________.

A small piece of this material placed at the top of a wine bottle to close it is called a ________.

A part of a meal is called a ________.

A holiday on a ship, sailing from place to place is called a ________.

Sweet food that is eaten after the main part of a meal is called ________.

A plate that you eat from is called a ________.

Not yet in the final form is called ________.

The activity of cleaning and removing dust is called ________.

Something you do as part of your job; obligations are called ________.

To make certain that something happens is to ________.

Expensive and fashionable. What is the correct word?

A stick with feathers at one end, used for cleaning. What is the correct word?

An amount of money that you pay to do or use something.

A wood or metal structure surrounding an area of land. What is the correct word?

A boat for carrying people, goods, and vehicles for short distances. What is the correct word?

Permanently fixed piece of furniture. What is the correct word?

The flat surface of a room on which you walk. What is the correct word?

A large open area just inside the entrance of a hotel where people can wait and meet each other. What is the correct word?

To do something to make yourself cleaner. What is the correct word?

Having all the necessary tools, clothes, equipment, etc. What is the correct word?

Used in business letters to refer to an earlier letter. What is the correct word?

A plant of the onion family that has a strong taste and smell, and is used in cooking to add flavour. What is the correct word?

A small store that sells things which might be given to people as gifts. What is the correct word?

A person who is staying in a hotel. What is the correct word?

Showing or expressing thanks, especially to another person. What is the correct word?

Made hot or warm. What is the correct word?

An employee of a hotel who supervises the cleaning staff.

Located, used, or existing inside a building. What is the correct word?

A piece of metal used for opening or closing a lock. What is the correct word?

Newest or most recent or modern. What is the correct word?

The dirty clothes and sheets that need to be washed: ________

A piece of paper that gives information or advertises something. What is the correct word?

The time when you are not working or doing other duties. What is the correct word?

Sheets or tablecloths made from linen or a similar material. What is the correct word?

To put something in a safe place and fasten the lock.

A temporary place to stay.

A room in a hotel that is used for relaxing and entertaining guests. What is the correct word?

All the bags that you take with you when you travel. What is the correct word?

Larger, more important. What is the correct word?

An occasion when food is eaten or served (breakfast, lunch, or dinner). What is the correct word?

A large pile of earth, stones, etc., like a small hill. What is the correct word?

Very much better than usual: excellent. What is the correct word?

Covering or including everything; from one end to the other. What is the correct word?

For or during the night.

A container in which something is packed.

Allowing people to take part in an activity. (_________)

Enjoyment, happiness, or satisfaction.

To cook in a hot liquid just below the boiling point. _________

A person whose job is to carry things at hotels. _________

The sum of money for which anything is bought, sold, or offered. _________

An estimate of a cost for doing some work.

A set of similar things. _________

An amount or level of payment.

About; concerning; with regard to. _________

Trusty, authentic, consistent.

A greeting in words used at the beginning of a letter.

Finely chopped, seasoned meat stuffed into a casing.

To cook in a pan while stirring (usually eggs).

A person's scheduled period of work. _________

The act of visiting places and things of interest. (_________)

A board with writing or a drawing with a warning, advertisement, or other information for public view. _________

Easily and without interruption or difficulty.

Dirty, not clean. (_________)

What is the term for confirming a booking made by a guest?

Which department is responsible for cleaning the guest rooms and common areas?

What is the correct way to greet a guest at 10:30 a.m.?

Which of the following is an example of a room 'Amenity'?

The guest says: 'I'm sorry, my key card isn't working.' What is the most appropriate response using a modal verb?

A room with one large bed for two people is usually called a ________ room.

What time of day does the 'Afternoon Shift' at the Front Desk typically begin?

The guest asks: 'Where is the pool?'

A guest is looking for the restaurant. Which functional phrase is used to offer directions?

The Front Office Clerk handles a guest's money and credit card transactions, making them the primary point for ________.

What item does a guest receive upon check-in to access their room?

Which phrase is the most polite way to ask a guest for their name?

The main purpose of the Housekeeping 'Do Not Disturb' sign is to inform staff that:

Which verb is used when a guest officially pays their bill and leaves the hotel?

If a guest calls with a complaint about a noisy neighbor, what is the best opening phrase for the staff member?

To offer to take a guest's bag to their room, a staff member should use which term for the bag?

A guest is requesting extra towels. What is the correct way to form the question for verification?

The person at the Front Desk who deals with room bookings and cancellations is called the:

The word for the bill presented to the guest at check-out is called the:

Which verb tense is used to describe a receptionist's typical daily routine (e.g., 'She answers the phone...')?

If a room is 'Vacant and Ready' for a new guest, what is its status?

What is the phrase used when the Concierge offers to help a guest arrange a city tour?

A staff member who carries guests' luggage and shows them to their room is called a:

The term for when a guest arrives at the hotel without a prior reservation is:

Which phrase correctly uses the Present Simple to ask about a guest's preference?

What is the collective term for the hotel's sheets, towels, and pillowcases?

A guest is requesting an airport transfer. Which future form is best to confirm the arrangement?

Which phrase is the most professional way to confirm a guest's payment method?

If a room is 'Out of Order' (OOO), what is the Housekeeping status?

Which word is the specialized term for the items a guest buys from the room's small refrigerator?

The guest says: 'I need to wake up at 5:30 a.m.' Which service are they requesting?

Where is the Front Desk typically located?

To give directions, 'Go straight ________ and turn right at the corner.'

Which statement correctly uses the Past Simple tense when asking a guest about their journey?

What is the official document that guests must complete upon arrival?

Which job role specializes in arranging theatre tickets, dinner reservations, and transportation for guests?

To politely ask a guest to wait for a moment, the best phrase is:

Which part of the hotel contains all the administrative offices for management and sales?

What is the term for a room that connects to another room via an internal door?

The guest says, 'I need a receipt for my payment.' Which verb tense should the staff use to assure the guest it will be provided soon?

What is the specialized cleaning action performed by Housekeeping to quickly freshen a room?

Which modal verb should a staff member use to politely ask for a guest's passport?

When apologizing to a guest, which phrase shows the strongest empathy and ownership?

Which phrase is correct when giving directions to the bar, located on the left?

The term for a non-refundable deposit paid by the guest to secure a reservation is:

In the dialogue, 'The restaurant is closed. We are opening again tomorrow at 6 p.m.' The Present Continuous is used to express:

What is the phrase used to confirm the length of a guest's stay?

Which term describes a guest who stays at the hotel for a very long period, perhaps months?

What is the term for the large, shared area where guests wait, check-in, and often socialize?

A guest asks: 'Is there a gym in the hotel?' What is the correct way to confirm availability and location?

The action of restoring a room to its original clean and tidy condition is called:

Which phrase is the most professional way to tell a guest their room is not yet ready?

What word is used to describe the total money a guest owes for their stay?

To offer a guest a complimentary upgrade, a staff member would most likely use which modal verb?

The Housekeeping status 'Occupied and Dirty' means:

Which phrase is correct when giving directions that involve passing the gym?

What is the specialized area in the kitchen where food orders are passed to servers for delivery to the dining room?

The guest wants to leave a note for their colleague. Which service would they request?

What type of room is designed to be accessible for guests using wheelchairs?

Which phrase is correct when asking a guest for their departure date?

If a guest is 'No-Show,' what does the hotel do?

Which verb is used for the action of replacing used towels and sheets with clean ones?

The guest says: 'I lost my room key.' What is the appropriate phrase for the staff to initiate the solution?

To refer to the space directly above the hotel lobby, you would use the preposition:

What is the common abbreviation for 'Do Not Disturb' in Housekeeping communication?

Which verb tense is used when a guest asks the Concierge about tourist activities for the weekend (a plan)?

The guest says: 'I cannot find the TV remote.' The best way to offer help is:

What is the specialized term for the food prepared and delivered to a guest's room?

Which of these is NOT a type of bedding?

A guest asks for the bill at the restaurant. Which functional phrase is appropriate?

The preposition that means 'very close to' or 'beside' is:

What is the phrase used to confirm a guest's understanding of directions?

The official time set by the hotel for a guest to vacate the room is called:

Which sentence correctly uses the Present Simple to state a hotel policy?

The Housekeeping status 'Vacant and Dirty' means:

What is the collective term for the hotel's glasses, mugs, and cups?

To give a very strong recommendation for a local attraction, the best modal phrase is:

The money given to the server after a good meal is called a:

A guest has a problem with the Wi-Fi. The appropriate department to call for technical issues is:

Which phrase is correct when offering to carry a guest's bags to their room?

What is the term for a room rate that cannot be cancelled or changed once booked?

If a room is 'Vacant and Ready,' which Housekeeping action is complete?

What is the phrase used to ask a guest to fill in the missing information on the Registration Card?

The term for the main hallway or passage connecting rooms on a single floor is the:

Which time word correctly completes the Present Simple sentence:

'We close the restaurant _______ midnight.'

The guest asks for a taxi. Which functional phrase is used to acknowledge and take action?

What is the Housekeeping term for replacing the sheets and making the bed for the night (often done in the evening)?

The guest is asking about tourist attractions. Which department should the Front Desk direct them to?

To express that a guest has the ability to use the pool now, the correct modal verb is:

What is the common term for the itemized list of drinks and snacks available in the mini-bar?

The Housekeeping status 'Vacant and Ready' is confirmed by the Housekeeping Supervisor's ________.

Which phrase correctly uses the Past Simple to check a guest's recent action?

The guest says: 'I need to store my valuable documents.' Which hotel area provides this service?

Which noun refers to the small bar of soap, shampoo, and lotion provided in the bathroom?

To confirm a guest's identity using their passport, the staff member is checking the guest's:

Which phrase is correct when giving directions that start by leaving the lobby?

The time period during which a hotel expects most of its guests to check out is called:

If a guest is paying the remaining amount on their bill, they are paying the ________.