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WorksheetsDECA Sample Exam - Business Administration Core
Total questions: 97
Worksheet time: 49mins
Which event uses the Business Administration Core exam? Fill in the blank: PRINCIPLES OF BUSINESS MANAGEMENT AND ADMINISTRATION ______.
PBM
PBL
PBA
PBMA
Which event uses the Business Administration Core exam? Fill in the blank: PRINCIPLES OF ENTREPRENEURSHIP ______.
PEN
FIN
MKT
HRM
Which event uses the Business Administration Core exam? Fill in the blank: PRINCIPLES OF FINANCE ______.
PFN
PFL
FIN
BIZ
Which event uses the Business Administration Core exam? Fill in the blank: PRINCIPLES OF HOSPITALITY AND TOURISM ______.
PHT
HTM
BAM
FIN
Which event uses the Business Administration Core exam? Fill in the blank: PRINCIPLES OF MARKETING ______.
PMK
FIN
HTM
BPA
Two years ago, Tommy borrowed $12,500 from his bank to purchase a new car. Unfortunately, he lost his job about a year ago, and he hasn’t been able to make a payment on the loan for 6 months. As a result, the bank is taking steps to seize his car. This is called a
foreclosure.
debt consolidation.
forbearance.
repossession.
Which of the following is a limit to economic freedom in a private enterprise system:
A. Pricing systems
B. Profit motive
C. Personal choices
D. Private property
What is important to do when giving verbal directions to make sure the audience understands?
Explain information
Ask questions
Use gestures
Maintain eye contact
Which of the following statements regarding the chain of command is true:
Chains of command are only useful for retail businesses.
Most employees dislike working within a chain of command.
Businesses of all shapes, sizes, and industries have chains of command.
Chains of command are rarely used by modern companies.
What do a company’s rules of conduct do for employees?
Provide guidelines for acceptable and unacceptable behavior on the job
Communicate specific information about compensation methods
Define the levels of authority within the organization
Document the company’s strategies for achieving its overall goals
Jasmine needs to hold a staff meeting in the conference room at the same time that Jason needs the conference room to meet with a new client. The reason for conflict in this situation is
A. unclear boundaries.
B. limited resources.
C. inconsistent behavior.
D. desire for authority.
If some of a new employee’s job tasks are unfamiliar and seem complicated, they should
try to figure them out without help.
seek clarification from the supervisor.
hide the problem for as long as possible.
seek support from coworkers.
When you monitor projects, you are more likely to
find flaws in your team's work.
struggle to stay focused on the goal.
achieve better project results.
take over all of the project work.
Employees can most successfully navigate office politics and prevent unnecessary drama by
keeping concerns about the workplace to themselves.
avoiding close relationships with coworkers.
staying to themselves and not talking to others.
refusing to spread false rumors around the office.
Alma is preparing a presentation about her department's budget to make to the company president. She wants to use a visual representation of the budget that shows parts in relation to the whole. Alma should consider using a
line graph.
pie chart.
bar graph.
table.
Which of the following is a secondary dimension of diversity:
Race/Ethnicity
Work experience
Date of birth
Age
Determine the assets of a business based on the following information: cash of 4,000,accountsreceivableof 2,300, inventory of 8,460,equipmentworth 3,500, and long-term debt of $12,850.
$18,260
$16,320
$5,410
$4,980
People who are treated fairly on the job are more likely to be
time wasters.
less productive.
satisfied workers.
absent more.
Greg's boss, Amy, recently gave him instructions for operating the company's new security system. The system is complex and includes many steps—and if the steps aren't followed correctly, the police are called immediately. When Greg was reading Amy's instructions, however, he was distracted by the delicious smells coming from the cafeteria and didn't internalize the directions. As a result, Greg accidentally set off the alarm when he came to work the following morning. Greg failed to
focus his attention while reading directions.
distinguish between instructions and outcomes.
differentiate between orders and suggestions.
follow instructions in the order they were given.
A government charges a $0.184 tax on each gallon of gasoline, regardless of location or price. This is an example of __________ tax.
excise
sales
estate
capital gains
A computer's internal processor is part of its
software.
virtual training.
hardware.
expert systems.
Giving more buying responsibility to local stores that are part of large retail chains is a form of
centralization.
decentralization.
shared buying.
price-agreement planning.
Which of the following is an example of an effective subject line for a professional email:
New product information
Can we talk for a minute?
One more thing...
Mtg. rescheduled for 3 p.m.
What types of behaviors and traits should employees exhibit to reinforce a company's image and to build repeat business?
Helpful, aggressive, and friendly
Consistent, knowledgeable, and helpful
Friendly, consistent, and passive
Knowledgeable, consistent, and aggressive
Which of the following is an important component of computer systems:
Internet
E-commerce
Software
Website
Each month, Maggie checks her bank statement against her own record of her deposits and withdrawals. Maggie is __________ her bank statement.
disputing
challenging
reconciling
creating
Your friend tells you that reading books is more fun than watching TV. This is a(n)
opinion.
criticism.
fact.
statistic.
The formula that is generally used to measure productivity is
goods divided by time.
inputs divided by labor.
labor divided by resources.
outputs divided by inputs.
25. Julie has been warned by her supervisor that she may be fired if she continues coming to work late. After this warning, Julie began to arrive at work 5 minutes early. Julie is demonstrating a change in her __________ traits.
D. personal
A. physical
B. intellectual
C. emotional
Why do creative people tend to be more tolerant of ambiguity?
Ambiguity limits the ability to be expressive.
Uncertainty is an opportunity to be imaginative.
Creative people have more ambiguity in their lives.
Creative people tend to be less judgmental.
Which of the following is an example of a change in the relative price ratio when the original price of red apples is 60¢ per pound and the original price of green apples is 80¢ per pound:
Red apples @ 45¢ per pound; green apples @ 60¢ per pound
Red apples @ 90¢ per pound; green apples @ 80¢ per pound
Red apples @ 1.20perpound;greenapples@ 1.60 per pound
Red apples @ 30¢ per pound; green apples @ 40¢ per pound
Laws that prohibit violence against others are an example of which function of the law?
Enacting social change
Maintaining order
Ensuring equality
Resolving disputes
Which of the following is a component that is necessary for the production of goods and services:
Purchasing plans
Research facilities
Natural resources
Tangible items
A business looks at financial information and learns that the company could save money by switching to a different internet provider. This is an example of using financial information to
plan business expansion.
reduce expenses.
create a budget.
increase sales.
Joel recently interviewed for an internship at a large accounting firm. After his interview, he made sure to send the interviewer a follow-up email saying the following: “Ms. Brown, Thank you again for speaking with me this afternoon. Please let me know if you have any additional questions. If offered this internship, I would be thrilled to except!” What communication mistake did Joel make?
He used an incorrect word.
He used inappropriate language.
He used filler words.
He used an inappropriate communication method.
When shopping for an investment broker, which of the following things should you always do:
Disclose how much money you have to invest.
Choose the same broker as your parents.
Run a background check.
Read the broker's advertisements.
What type of retirement plan gives employees little control but guarantees a specific amount for employees?
401(k)
Defined contribution
Defined benefit
Social Security
Which of the following would be the most appropriate item to purchase with a credit card:
Magazine
Small pizza
Pack of gum
Airline ticket
Being respectful when considering conflicting viewpoints means
not jumping to conclusions.
listening to your gut instead of facts.
avoiding people who are different from you.
thinking about things subjectively.
To influence others to work toward a shared vision, a leader should possess a high level of credibility and should be able to provide supporting
practices.
facts.
assumptions.
skills.
Which of the following is an example of analyzing data to evaluate project success:
Planning to complete a future project
Deciding to evaluate your team's level of satisfaction
Comparing projected sales to actual sales
Telling stakeholders that you achieved project goals
Sophia needs to distribute a sales report to her employees. There are lots of numbers and figures, but the report is pretty self-explanatory. Sophia should communicate this information to her staff via a
voicemail.
face-to-face meeting.
conference call.
memo.
Which of the following is an example of intellectual property:
A business owner buys new computers for the office.
A manufacturing company hires a new human resources director.
A restaurant kitchen is stocked with food.
An inventor obtains a patent for a new product.
Melissa recently spoke to her friend James about a personal problem James was experiencing. Later on, when hanging out with another group of friends, Melissa accidentally revealed some of the private information that James shared with her. When James learned that Melissa had told other people about his problem, he was furious—and Melissa felt terrible. This is an example of the importance of
fairness.
confidentiality.
privacy.
secrecy.
A benefit of using an integrated software application package is that it allows businesses to
search the internet for information.
develop research reports.
prepare routine budgets.
manage all aspects of the operation.
Writing key points on notecards and then placing the cards in order of their importance is one way to
revise facts.
organize information.
verify accuracy.
access files.
Which of the following is an example of an employee maintaining a safe work environment:
Steve takes the elevator instead of the stairs during the practice fire drill.
William follows his employer's rules when he is operating heavy equipment.
Kaylee trips over the computer wires that are lying on the floor of her office.
Anna fails to tell her supervisor that the caution light is blinking on the equipment.
Building positive customer relations is one of the least expensive ways for a business to
compete with other businesses.
manufacture goods.
offer employee bonuses.
attract investors.
When showing why change is necessary, change leaders should
speak only to coworkers.
avoid giving too many details.
provide evidence.
create charts and graphs.
When searching for reliable, relevant information on the internet, it's best to
visit websites run by students and nonprofessionals.
search for older rather than newer content.
find one source you like and trust that it is reliable.
stick to unbiased sources that present two sides of every story.
When sales revenue exceeds the cost of goods sold and operating expenses, the business receives a(n)
capital.
income.
profit.
loss.
What can businesses do during an orientation session to help new employees feel comfortable in the workplace?
Introduce them to other employees
Emphasize the company's discipline policies
Provide copies of performance reviews
Give them a complex project to complete
In some countries, maintaining eye contact in a conversation is generally considered a sign of respect and engagement. This is an example of a cultural norm regarding
nonverbal cues.
personal space.
verbal cues.
posture.
Allison is attending a business seminar. Because the seminar presenter is speaking very quickly, Allison is having a difficult time taking accurate notes. What technique would help Allison take notes quickly?
Use abbreviations and symbols
Write notes on index cards
Ask the speaker to provide handouts
Focus on the subtopics
An employee accidentally quoted the wrong price to an important customer. How should the employee deal with this problem?
Admit the mistake and quote the correct price
Tell the customer the typist made an error
Ask a coworker to accept responsibility
Say the manager provided inaccurate information
Why do businesses often make it possible for employees to meet during work time and participate in group discussions?
To discuss personal issues
To plan extracurricular activities
To have casual conversations
To share many different opinions
A business wants to send a mailing to all customers who have ordered at least $2,500 in merchandise in the past year. To obtain the appropriate list of customers, the business should set the query by
credit rating and location.
product code and zip code.
sales dollars and dates.
last name and account number.
Which of the following is most likely to be a short-term financial goal:
Opening a business
Paying off a mortgage
Saving for retirement
Paying off credit card debt
People commonly resist change because they
have a positive attitude.
see the big picture.
show flexibility.
fear the unknown.
Which of the following is a habit-forming substance that many people may not consider harmful:
Cigarettes
Alcohol
Coffee
Prescription painkillers
A business's brand promise is what the business intends to
use as a trademark.
name its product.
sell to the target market.
provide the customer.
Banks and credit unions profit from which of the following items when issuing credit cards:
Principal
Interest
Stocks
Invoices
Gia's department gets several new interns who are recent college graduates. Gia assumes that they will not do a good job because she knows that young people are not hard workers. Gia is engaging in
stereotyping.
adaptability.
respectfulness.
researched beliefs.
How are entrepreneurs similar?
They have strong personal traits, such as determination and confidence.
They are born with excellent leadership and communication skills.
Most entrepreneurs go on to start other businesses.
Startup business owners rarely fail at their entrepreneurial ventures.
Which of the following is a risk of being uninsured:
Possible tax penalties
Increased premiums
Lower deductibles
Hospitals refusing care
Which of the following examples best depicts the relationship between personal values and careers:
A. Tomas's values give him the skills to confront his coworker.
B. A company only hires people that fit with its vision.
C. Isaac decided to take a position that aligned with his values.
D. Riley only spends time with people who share her values.
Henderson, a salesperson at Paris Shoe Store, injured his ankle during the afternoon shift. Since Paris Shoes has insurance that provides benefits to employees who are injured on the job, what type of insurance does Paris Shoes have?
Workers' compensation
Fidelity bond
Business security
Surety bonds
During an interview, a job applicant can indicate to the interviewer an interest in the position by
staring out the window.
looking at their feet.
maintaining eye contact.
slouching in their chair.
Throwing out junk mail and unnecessary documents on a regular basis will help you
delegate your workload.
ensure that you meet your deadlines.
prioritize routine work activities.
maintain an organized workspace.
Compared to businesses in the manufacturing or medical industry, a retail business typically has greater need for ________ because it resells finished products.
safety and security
scheduling
routing
inventory control
Oliver buys a car now, but he doesn't have to pay for it until later because he purchased it with
interest.
loyalty.
convenience.
credit.
A cashier at Puritan Supermarket was approached by people who used force, violence, and fear to gain access to the cash inside the cash register. What type of common business security problem did the supermarket experience?
Robbery
Embezzlement
Shoplifting
Burglary
Before you can understand others, you must first understand
the use of objectivity.
yourself.
Maslow's hierarchy.
what motivates people.
Which of the following is the best method a responsible worker could use to become more productive:
Read current industry materials
Watch coworkers do their jobs
Follow unwritten company rules
Behave with honesty and integrity
Brayden's group member suggests an idea for a project that Brayden doesn't agree with. Brayden listens politely to the group member's opinion before explaining his own thoughts. Which trust-building technique is Brayden using?
Taking responsibility for your mistakes
Not sharing confidential information
Keeping your promises
Showing respect for others
Your last pay stub had a year-to-date gross pay amount of 2,438.23.Yournextpaystubshowsagrosspayof 542.13, taxes paid of 106.32,andanetpayof 379.42. What new year-to-date gross pay amount will be reflected on your new pay stub?
$2,980.36
$3,086.68
$3,359.78
$2,817.65
Which of the following is an action employees can take to maintain a customer service mindset:
Decide how to spend their break time
Maximize conversations with coworkers
Listen to the words of soothing songs
Devote their full attention to customers
Your friend Maureen is nervous about an upcoming staff meeting at her company. Since you have a lot of experience attending and participating in meetings, she asks you for advice. You tell her that she should be sure to
keep quiet if she disagrees with someone else's point.
listen and look interested when someone is speaking.
think about what she will say while others are speaking.
take the opportunity to bring up unrelated concerns she has.
A common reason one would consult with a tax advisor is to
analyze the costs of risk and uncertainty.
gain advice about their filing options.
help raise capital by issuing stock.
pass down assets to their heirs.
Lainey figures out that she needs to hire two temporary people to enter data for her new website. Lainey is
planning communications.
developing quality standards.
identifying resources.
keeping the project organized.
With the use of a presentation software program, Martin selects a standardized group of slides and enters the appropriate text and graphics in each slide. What is he using to design his presentation?
Blank slides
Templates
Premade slides
Wizard
According to the marketing concept, which option demonstrates customer orientation?
Advertising the features of a product
Convincing a buyer to buy
Finding out what a buyer wants
Researching a firm's competitors
Chad's friend wrote down instructions for him to change the oil in his car. Chad makes sure he follows the direction to put something for catching the oil in place first, so it doesn't spill everywhere. Which of the following steps for following directions does this situation illustrate:
Note key words
Ask
Go in order
Accept responsibility
Todd needs to develop an overall plan for his business but does not know what type of information to include in the document. Todd logs onto a search engine to quickly locate the information he needs. Which of the following search terms is most likely to provide Todd with desired search results:
Business plan elements
Develop planning document
Business document components
Plan components
When a company experiences a change in human resources management, it will also experience a change in
financial analysis.
market share.
profits.
name.
Exactly 1 year ago, Kim's dad gave her a 10bill.Kimsavedthemoney“forarainyday.”Now,her 10 bill has less buying power than it did a year ago. What caused the decline in the value of Kim’s money?
Globalization
Taxes
Inflation
Unemployment
Hannah has been feeling bored and grumpy lately, so she decides to take dance lessons at the local community center. Which step in the process of maintaining a positive attitude does this illustrate?
A. Have a sense of humor
B. Act positively
C. Look sharp
D. Realize that it won't happen overnight
Jonathan works in his small town’s only grocery store. He is on a first-name basis with most of the customers who come in. Cheryl is a difficult customer. Sometimes she’s really friendly, and other times she snaps at Jonathan. She is a(n) __________ customer.
dishonest
suspicious
irritable/moody
slow/methodical
Another employee is upset because of a reprimand from the manager. You listen quietly and then share how you handled a reprimand. You are demonstrating __________ behavior.
critical
impatient
indifferent
empathetic
Lauren was filling out an employment application and encountered a question for which she was unsure of the answer. What should she do?
Make up an answer
Leave a blank space
Write in "unknown"
Mark down "personal"
Ben believes that he is controlled by the people around him. Ben is displaying
resentment.
maturity.
victim mentality.
proactivity.
Which of the following policies are designed to protect employees and customers from harm:
Health and safety policies
Social media policies
Disciplinary policies
Leave policies
To be able to explain and defend their ideas objectively to others, individuals usually need to have effective __________ skills.
technical
verbal
reading
computer
Corbin watched the presidential debate on TV to decide whom he would vote for in the upcoming election. This is an example of using active listening to
understand instructions.
form an opinion.
increase satisfaction.
connect with others.
Which type of innovation relies on a significant change in thinking?
Product
Psychological
Paradigm
Process
In which of the following situations would a business use a spreadsheet software program to estimate the effect of change on its financial situation:
A. A salesperson kept all appointments.
B. Customers purchased more products.
C. Mailing labels are needed for a catalog.
D. Sales are expected to increase by 5%.
Writing down your goals will help you
modify or cancel your goals.
distract yourself from your goals.
keep yourself on target.
choose your goals.
