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Worksheets

Personal & Professional Qualities in a Healthcare Worker

Total questions: 62

Worksheet time: 31mins

Name
Class
Date
1.

Indicate whether the statement is true or false: Good posture puts less stress on muscles, easing fatigue.

a)

True

b)

False

2.

Indicate whether the statement is true or false: Jeans are appropriate uniforms for all health occupations.

a)

True

b)

False

3.

Indicate whether the statement is true or false: Every health care provider should get at least 8 hours of sleep every night.

a)

True

b)

False

4.

Indicate whether the statement is true or false: Uniforms of a specific color may be required in the workplace.

a)

True

b)

False

5.

Indicate whether the statement is true or false: Most health care facilities require personnel to wear name badges or photo identification tags at all times.

a)

True

b)

False

6.

Indicate whether the statement is true or false: Perfumes and aftershave lotions provide a pleasant aroma and should be used daily to avoid body odor.

a)

True

b)

False

7.

Indicate whether the statement is true or false: A watch, wedding ring, chain necklace, and small earrings are appropriate attire with a uniform.

a)

True

b)

False

8.

Indicate whether the statement is true or false: Long nails can interfere with the use of gloves while performing procedures.

a)

True

b)

False

9.

Indicate whether the statement is true or false: Jewelry can cause injury to patients and transmit germs or pathogens.

a)

True

b)

False

10.

Indicate whether the statement is true or false: By working together, a team can accomplish goals much faster than an individual.

a)

True

b)

False

11.

Indicate whether the statement is true or false: Research has shown that people form an impression about another person based mainly on appearance within 7 seconds.

a)

True

b)

False

12.

Indicate whether the statement is true or false: Every patient is entitled to confidential care.

a)

True

b)

False

13.

Indicate whether the statement is true or false: Visible tattoos are prohibited in many health care facilities.

a)

True

b)

False

14.

Indicate whether the statement is true or false: Many people will not admit that they do not understand medical terms when a procedure is explained to them.

a)

True

b)

False

15.

Indicate whether the statement is true or false: Feedback occurs in the communication process when the sender repeats the message and clarifies it.

a)

True

b)

False

16.

Good listening skills require constant practice.

a)

True

b)

False

17.

Nonverbal behavior may contradict what a speaker is saying.

a)

True

b)

False

18.

In order to maintain neat and legible patient records, errors should be erased neatly or eliminated with correction fluid.

a)

True

b)

False

19.

Patients with aphasia are not able to hear words that are being said to them.

a)

True

b)

False

20.

A daily "to do" list is an important part of any time management plan.

a)

True

b)

False

21.

Delegating tasks helps with time management and can reduce stress.

a)

True

b)

False

22.

Indicate the answer choice that best completes the statement or answers the question. Being able to identify with and understand another person’s feelings, situation, and motives demonstrates ____.

a)

empathy

b)

tact

c)

patience

d)

responsibility

23.

Indicate the answer choice that best completes the statement or answers the question. The ability to be tolerant, to be understanding, and to control your temper indicates ____.

a)

empathy

b)

enthusiasm

c)

patience

d)

honesty

24.

Indicate the answer choice that best completes the statement or answers the question. Enjoying your work and having a positive attitude displays ____.

a)

honesty

b)

willingness to learn

c)

dependability

d)

enthusiasm

25.

Indicate the answer choice that best completes the statement or answers the question. Having the ability to say or do the kindest or most fitting thing in a difficult situation shows ____.

a)

tact

b)

responsibility

c)

self-motivation

d)

competence

26.

Indicate the answer choice that best completes the statement or answers the question. Being willing to be held accountable for your actions is ____.

a)

discretion

b)

self-motivation

c)

responsibility

d)

acceptance of criticism

27.

Indicate the answer choice that best completes the statement or answers the question. The ability to begin or follow through with a task and to determine things that need to be done indicates ____.

a)

competence

b)

self-motivation

c)

dependability

d)

willingness to learn

28.

Indicate the answer choice that best completes the statement or answers the question. Using good judgment in what you say and do and making sure that a patient’s rights are not violated demonstrates ____.

a)

patience

b)

tact

c)

willingness to learn

d)

discretion

29.

Indicate the answer choice that best completes the statement or answers the question. Being qualified and capable of performing a task while striving for accuracy in all you do shows ____.

a)

competence

b)

discretion

c)

willingness to learn

d)

dependability

30.

Indicate the answer choice that best completes the statement or answers the question. Showing truthfulness and integrity and being willing to admit mistakes so they can be corrected is ____.

a)

willingness to learn

b)

acceptance of criticism

c)

honesty

d)

tact

31.

Being prompt when reporting to work, avoiding absences, and completing assigned tasks on time demonstrates ____.

a)

competence

b)

dependability

c)

self-motivation

d)

team player

32.

Which of the following is not a possible benefit of healthy interpersonal relationships?

a)

encourage personal growth

b)

offer safety and security

c)

feel isolated from others

d)

make life more enjoyable

33.

The exchange of information, thoughts, ideas, and feelings is ____.

a)

listening

b)

empathy

c)

communication

d)

nonverbal behavior

34.

Which of the following factors does not interfere with the communication process?

a)

interruptions or distractions

b)

medical terminology

c)

properly working hearing aid

d)

soft, muted voice

35.

Which of the following is not an example of a communication barrier based on a physical or sensory disability?

a)

deafness or hearing loss

b)

blindness or impaired vision

c)

cognitive impairment

d)

language differences

36.

An example of a psychological barrier to communication is ____.

a)

aphasia or a speech impairment

b)

the belief that illness is a punishment from God

c)

a negative attitude and constant complaints

d)

a foreign language

37.

An example of a subjective observation is ____.

a)

Mr. Mendez says he is very warm

b)

Mr. Mendez has a temperature of 102F102^\circ\mathrm{F}

c)

Mr. Mendez’s skin is red and flushed

d)

Mr. Mendez is drinking large amounts of water

38.

A leader who sets minimal rules and allows individuals in a group to function in an independent manner is a/an ____.

a)

autocratic leader

b)

democratic leader

c)

transactional leader

d)

laissez-faire leader

39.

A physical change that occurs when a stressor causes the body to go into an alarm or warning mode is ____.

a)

blood vessels constricting and decreasing circulation to the heart and brain

b)

saliva production increasing

c)

pupils in the eyes dilating to improve vision

d)

movement in the digestive tract increasing to speed up digestion of foods

40.

Which of these diseases is probably not caused by stress?

a)

migraine headache

b)

hypertension or high blood pressure

c)

diabetes mellitus

d)

depression

41.

Using caller ID is part of which step in an effective time management plan?

a)

avoid distractions

b)

schedule tasks

c)

identify preferences

d)

plan your work

42.

Which of the following are ways to control body odor? Select all that apply.

a)

daily shower/bath

b)

deodorant

c)

oral hygiene

d)

clean undergarments/clothing

43.

Select the option that correctly lists six main factors that contribute to good health.

a)

diet; rest; exercise; good posture; avoiding use of tobacco, alcohol, and drugs; preventative screenings

b)

diet; occasional rest; heavy alcohol use; good posture; avoiding screenings; intense work only

c)

high-calorie diet; minimal sleep; exercise; poor posture; routine alcohol use; annual vaccinations only

d)

diet; rest; exercise; fashionable appearance; tobacco avoidance only; routine social media breaks

44.

Select the option that lists five stress-reducing techniques that can be used to manage stress.

a)

take breaks; relax; meditate; think positively; seek assistance or delegate tasks

b)

work longer hours; avoid others; think negatively; skip breaks; suppress emotions

c)

isolate yourself; avoid hobbies; ignore tension; take on more commitments; refuse help

d)

avoid music; avoid relaxation; focus only on work; rely on worry; procrastinate

45.

Indicate whether the statement is true or false. A good time management plan will eliminate all stress and allow an individual to function efficiently.

a)

True

b)

False

46.

Indicate the answer choice that best completes the statement or answers the question. Which of these is not a principle upon which parliamentary procedure is based?

a)

right of the majority to rule

b)

right of the minority to rule

c)

right of the minority to be heard

d)

right of the individual to be heard and represented

47.

Indicate whether the statement is true or false. Everyone experiences a certain degree of stress on a daily basis.

a)

True

b)

False

48.

Indicate whether the statement is true or false. An autocratic leader encourages the participation of all individuals in a group and listens to their opinions.

a)

True

b)

False

49.

Indicate whether the statement is true or false. In a group, any member who makes a contribution to an idea can be considered a leader.

a)

True

b)

False

50.

Indicate whether the statement is true or false. The team leader is the person who ensures legal responsibilities toward patients are met.

a)

True

b)

False

51.

Indicate whether the statement is true or false. Teamwork improves communication and continuity of care.

a)

True

b)

False

52.

Indicate whether the statement is true or false. Prejudice and attitudes, physical disabilities, and cultural diversity often cause barriers to communication.

a)

True

b)

False

53.

Indicate whether the statement is true or false. The use of jewelry is not restricted when regular clothes are worn instead of a uniform.

a)

True

b)

False

54.

Indicate whether the statement is true or false. Earrings with hoops or dangling earrings should be avoided in health care settings.

a)

True

b)

False

55.

Indicate whether the statement is true or false. Tobacco affects the function of the heart, circulatory system, lungs, and digestive system.

a)

True

b)

False

56.

In the communication process, the message is information, ideas, or thoughts.

a)

True

b)

False

57.

Change often requires learning new techniques or procedures.

a)

True

b)

False

58.

Fancy or extreme hairstyles should be avoided in the workplace.

a)

True

b)

False

59.

Shoes worn with a uniform should have at least 2-inch heels to provide the best support.

a)

True

b)

False

60.

Personal characteristics are a part of the personality and are almost impossible to change.

a)

True

b)

False

61.

All health care providers should present an appearance that inspires confidence and portrays a positive self-image.

a)

True

b)

False

62.

Indicate the answer choice that best completes the statement or answers the question: To establish effective short- and long-term goals ___.

a)

make the goal as difficult as possible so you can strive to meet it

b)

prioritize only one goal and do not work on any other goals until it is finished

c)

memorize the goals instead of writing them down, so they become a part of you

d)

state goals in a positive manner and try to avoid negative goals