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Worksheetsorganization behavior
Total questions: 75
Worksheet time: 50mins
The six member making up an flight crew, what is it?
Formal group
Informal group
A company is planning to launch a new product line so they have called all the departmental heads across the organization for meeting.
Command Group
Task Group
Interest Groups
Friendship Groups
Three employees from different departments who regularly eat lunch and have coffee together.
Formal group
Informal group
People who may or may not be aligned into command or task groups may affiliate to attain a specific objective which each is concerned. What is called?
Interest groups
Command groups
Task groups
Friendship groups
Which is the first stage in the five stage group formation model?
Norming
Storming
Performing
Forming
The _____ model describes the sequence of actions taken by temporary groups with deadlines.
accelerated formation
groupthink
groupshift
punctuated equilibrium
.... are acceptable standards of behavior that are shared by a group's members.
Rules
Policies
Norms
Missions
Dress codes and unspoken rules about when to look busy would fall under ...... norms.
social arrangement
resource allocation
performance
appearance
Which of the following was NOT a conclusion of the Hawthorne studies?
Worker's behaviour and sentiments were closely related.
Output increases and decreases proportionately to changes in illumination.
Money was less a factor in determining worker output than were group standards, sentiments, and security.
Group influences were significant in affecting individual behaviour.
Groupthink is most commonly seen in the group decision-making approach using .....?
interacting groups
nominal groups
reference groups
electronic meeting groups
Group decisions are generally less accurate than the judgments of the most accurate individual in the group.
True
False
Surface-level diversity refers to attitudes, values, and opinions which are different in diverse groups.
True
False
Individual decisions are more time consuming than group decisions.
True
False
Groupthink is a phenomenon that relates to the consensus norms.
True
False
Group decisions are generally less accurate than the judgments of the most accurate individual in the group.
True
False
Who identified the locus of control personality trait?
Milgram
Asch
Rotter
Fromm
If you work hard and commit yourself to a goal, you can achieve anything.
Internal
External
Not sure
In the long run, people tend to get what they deserve in life.
Internal
External
Not sure
People rarely get what they deserve.
Internal
External
Not sure
Life is a game of chance.
Internal
External
Not sure
If you study hard and are well-prepared, you can do well on certification exams.
Internal
External
Not sure
There is no such thing as fate or destiny.
Internal
External
Not sure
I often feel that I have little control over my life and what happens to me.
Internal
External
Not sure
What is a Team?
A group of people working on different things.
A group of people where one member does all the work.
A group of people where one member makes all the decisions.
A team is a small group of people working together for a common purpose.
Everyone in your team will have a similar personality.
True
False
_______________ is important at work because you must be able to work with others, especially if you don’t always agree with them.
Honesty
Teamwork
Appearance
Punctuality
What is the term used to describe a person who leads a group of employees to achieve a specific objective?
A Facilitator
A Mediator
A Team Leader
An Employee
A positive attitude does what for teams?
Inspires and motivates
Frustrates
Nothing
Annoys
What are the two basic functions that formal groups fulfill?
individual and companies
organizational and individual
individual
organization
... exist when member's overriding purpose of getting together is friendship or common interest
Committee
Formal Group
Informal Group
Teams
What are the types of informal groups?
Functional Teams and Self-Directed Teams
Common and Task Group
Interest and Friendship Group
Virtual Teams and Task Forces
What are the function of problem solving team?
Working on specific project to highly critical problems
To give employees a feeling of ownership of a whole job
To solve particular problem within their own department
Every individual is accountable for their own performances
These are all stages of group development except...
Forming
Norming
Storming
Groupthink
Performing
In Joshua's group, everyone is conforming to what the boss wants. This is leading to a deterioration of mental efficiency, reality testing, and moral judgment called...
forming
groupthink
synergy
storming
Everyone in Richard's group agrees with everything discussed, but they believe everyone is not in agreement about everything. What is a good way to deal with this conflict?
Disregard what is being said and insult everyone.
Use "I" language.
Use emoticons.
Employ effective listening, perception-checking, and paraphrasing skills.
It is the act of sending and receiving messages to and from other members within a group of 3 or more people.
Intrapersonal Communication
Group Communication
Cluster Communication
Interpersonal Communication
What would a leader do if they had a teammate who was struggling with their game?
Tell the coach you don't want them on the team
Make fun of them when they fail
Show them how to improve what they are doing and encourage them to be positive
Ignore them, it isn't your problem
The differences in people are known as:
Authority
Diversity
Prejudice
Racism
According to the __________, the situation determines whether leader behaviors will be effective.
trait approaches
behavioral approaches
leadership contingency theory
transactional theory
Define Leadership:
Coercing individuals to perform as a team.
Inspiring fear among team members in order to accomplish goals.
Influencing individuals into doing things they don't want to do.
Projecting control over others in order to get the job done.
Identify the four qualities and skills that make great leaders.
Outgoing, humor, emotional, and egotistical.
Impulsive, trustworthy, selfish, and doubtful.
Knowledgeable, temperamental, judging, and pessimist.
Communication, confidence, integrity, and attitude.
This type of leadership style is when leaders strictly go by the rule book
Bureaucratic Leadership
Servant Leadership
Task-Oriented Leadership
Authoritarian Leadership
Steve Jobs was a transformational leader. This means that he
imposed his will and perspective on others
Had strong ethics and values
was known for taking new initiatives and promoting the flow of innovative ideas
Influenced others by projecting the strengths of his personality
What is the definition of power?
The capacity that A have to influence the behavior of B. So that B act in accordance with A's wishes.
Power Ranger
Changing the course of history of a person's life.
Able to influence others through verbal stress.
Bases of power consist of 2 types. From the following answers, which one is not the Formal Power?
Expert Power
Coercive Power
Reward Power
Legitimate Power
Which one is Personal Power?
Expert Power and Coercive Power
Expert Power and Powerpoint
Expert Power and References Power
Expert Power and Persuasive Power
What is the key to power?
Importance
Scarcity
Nonsubstitutability
All above
Friendliness, Assertiveness, Reason, Bargaining are examples of
Expertise
Politics
Power Tactics
Organizational Behavior
Factors that influence political behavior, except
Expectation of success
High trust
Unclear performance evaluation system
Perceived job alternatives
Pick the incorrect statement pair about the dark side of organizational politics.
Lying: A liar does not try to mislead another party
Intimidation: A manager transfers an organizational reformer to a low visibility position.
Deception: An executive emphasizes a successor's abilities while choosing a person loyal to the executive's ideas.
Which of the following is the correct order of the negotiation process?
(1) definition of ground rules, (2) preparation and planning, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and implementation
(1)preparation and planning, (2) definition of ground rules, (3) clarification and justification, (4) bargaining and problem solving, and (5) closure and implementation
(1) preparation and planning, (2) definition of ground rules, (3) bargaining and problem solving, (4) clarification and justification, and (5) closure and implementation
(1) definition of ground rules, (2) preparation and planning, (3) bargaining and problem solving, (4) Not this answer (5) closure and implementation
You and your neighbor have been in conflict over a broken fence. Your neighbor thinks you should pay for fixing it because it is on your property, but you think the neighbor should pay for the repair because his dog was the one who damaged it. You and your neighbor have had a good relationship for years and you would both like to resolve this in a way that hurts your relationship the least. The BEST third-party that could participate in this negotiation process is ___________.
a facilitator
a mediator
none of the above
all of the above
Integrative negotiations imply a "win-win" situation and involve compromise and cooperation to create value and invest in long-term relationships.
True
False
A discussion to reach a solution to a conflict is called collaboration.
compromise
walk away
collaboration
negotiation
Which one of the following is the traditional view of conflict?
Conflict is inevitable outcome in a group
Conflict is necessary for a group
Conflict must be avoided
Conflict is natural to each group
Conflict that hinders group performance is ___ conflict.
task
process
functional
dysfunctional
A desire to satisfy one's interests, regardless of the impact on the other party to the conflict.
Collaborating
Avoiding
Competing
Accommodating
The desire to withdraw from or suppress a conflict.
Accommodating
Collaborating
Avoiding
Competing
The willingness of one party in a conflict to place the opponent's interests above his or her own.
Collaborating
Compromising
Avoiding
Accommodating
In ____, every negotiator focuses on meeting his personal interests, regardless of the loss the others may have to face.
bargaining negotiation
distributive negotiation
integrative negotiation
compromising negotiation
Which one of the following is the characteristic of accommodation conflict handling styles?
I let you win and enhance relationship
I gain, you gain and enhance relationship
I gain and ignore relationship
No one gains anything
Which of the following is a positive result of conflict?
Improved problem-solving skills
Stress
Damaged Relationships
Violence
What is "Conflict"?
a disagreement between 2 or more people
trying to hurt someone
Conflicts always lead to violence.
True
False
What is one of the ways to resolve conflict?
Fighting
Screaming
Arguing
Negotiation
An arbitrator is:
A neutral third party who facilitates a negotiated solution by using reasoning, persuasion and suggestions for alternatives
A third party to a negotiation who has the authority to dictate an agreement
A trusted third party who provides an informal communication link between the negotiator and the opponent.
A trusted third party who deals or bargains with another or others, as in the preparation of a contract or in preliminaries to a business deal.
Conflict that hinders group performance is ___ conflict.
task
process
functional
dysfunctional
Conflict over content and goals of the work is ____.
task conflict
process conflict
relationship conflict
mind conflict
16. Which of the following is TRUE of women in negotiating?
Women are "nicer" in negotiations.
Women negotiate no differently from men.
Women make more concessions in negotiations.
Women are more cooperative and pleasant in negotiations.
