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WorksheetsSoal Proses Pencucian Laundry
Total questions: 50
Worksheet time: 50mins
The process of washing refers to …
Cleaning an object from unwanted particles.
Preventing fabric from fading quickly.
Maintaining the original properties of clothing to keep it durable.
Removing ornaments from clothing.
Preventing clothing from getting damaged quickly.
Which of the following is not a main machine in the laundry washing process?
Washing machine
Drying Tumbler
Ironer
Extractor
Dry cleaning machine
Which of the following is not a factor that significantly determines the cleanliness of laundry during the washing process in a washing machine?
Cleaning supplies
Mechanical action
Temperature
Stain
Time
Which of the following areas does not require the services of the Laundry Department in hotel operations?
Restaurant
Room
Bar
Public area
Banquet
Here are the supporting equipment/supplies for Laundry, among others …
Trolley, spatula, scale.
Scale, washing machine, water tank.
Clothes hanger, trolley, washing machine.
Ironer, spatula, scale.
Linen trolley, ironer, clothes hanger.
When loading dirty laundry into the washing machine, the best weight and volume is ...
Less than the maximum capacity of the washing machine
Equal to the maximum capacity of the washing machine
Less than the maximum capacity of the washing machine
More than the maximum capacity of the washing machine
All are correct
One day service laundry is …
clothes that are picked up/delivered after 10:00 AM and will be finished by 6:00 PM.
clothes that are picked up/delivered before 10:00 AM and will be finished after 6:00 PM.
clothes that are picked up/delivered before 10:00 AM and will be finished by 6:00 PM.
clothes that are picked up/delivered after 10:00 AM and will be finished by 6:00 PM the next day.
clothes that are picked up/delivered after 10:00 AM and will be finished before 6:00 PM.
Meanwhile, 3 hours service is ...
the laundry service that completes the washing within 2 to 3 hours.
the laundry service that incurs a 50% surcharge
the laundry service that is charged at normal price
the laundry service that does not incur a surcharge
the laundry service that completes the washing within 3 to 6 hours.
If a restaurant has 10 tables, how many tablecloths should be provided to meet the ideal stock of linen?
10 tablecloths
20 tablecloths
30 tablecloths
15 tablecloths
25 tablecloths
Here is the information needed from the guest when handling a laundry order over the phone ...
Kinds of laundry service and the guest's special request.
Greeting and self-introduction
Offering help and greeting
Kinds of laundry service and complaint
Guest's special request and their advice
The strength of the stain that adheres to clothing and the effort to clean or remove it greatly depends on …
Type of stain
Width and depth of the stain
Duration of the stain on the fabric
All are wrong
All are correct
The information that must be filled in by the order taker in the laundry section is …
Room Number, Calling Time, Called By, Pick up By and Valet on duty.
Room Number, Calling Time, Called By, Pick up By and CS on duty.
Room Number, Pick Up Time, Called By, Pick up By and Valet on duty.
Room Number, Pick Up Time, Called By, Pick up By and CS on duty.
Room Number, Pick Up Time, Called By, Pick up By and Voucher Code.
One example of a contaminant that uses mechanical means (not using chemical cleaning agents) to remove it is ...
ink
sugar and salt
coffee
blood
oil
Here is the washing formula (washing sequence) that corresponds to the order as follows …
soaks - flush - suds - bleaching - starching - rinsing - extract.
soaks - flush - suds - starching - bleaching - rinsing - extract.
soaks - flush - suds - bleaching - starching - extract - rinsing.
soaks - flush - suds - bleaching - rinsing - starching - extract.
soaks - flush - extract - suds - bleaching - starching - rinsing.
If when returning clean laundry to the guest room, the guest has put up a "Don't Disturb" sign, then as a valet you will ...
slip a Guest Notice under the room door.
knock on the door 3 times and wait.
call the guest's room number.
leave the guest's clean clothes in front of the room door.
keep knocking on the door until the guest opens it.
Which of the following is not a type of terry linen?
Sheet
Bath mat
Bath towel
Hand towel
Blanket
After drying, clothes must go through a cooling time process, so that …
the clothes do not get wet again
the clothes are easier to arrange
the clothes become wrinkled
the clothes can be stored
all of the above
The best water source for the washing process is …
River water
Rainwater
Groundwater
Tap water
All are correct
Here is one of the important machines in the finishing process of clothing, …
Hand iron
Trolley
Polymark
Washing machine
Extractor
One way to manage and maintain the circulation of linen in the store room is by …
Using freshly cleaned linen
Using the most recently purchased linen
Scheduling linen washing every week
Using the FIFO (first in first out) system
Arranging linen from smallest to largest
In order for the operational Laundry Department to run according to the work sequence while reducing the possibility of workplace accidents, the layout of the rooms and the placement of machines must be adjusted according to their respective functions and purposes so that the result is…
Efficient and effective
Employees are happy
Supervisors will care
Work is completed quickly
Satisfying
The Valet Officer is …
Someone who is responsible for picking up and delivering guests' clothes to/from the laundry section.
Someone who is responsible for collecting laundry payments.
Someone who is responsible for offering laundry services to guests.
Someone who is responsible for creating bills and laundry vouchers.
Someone who is responsible for repairing guests' clothes if they are damaged.
One way for the valet staff to facilitate the delivery of guests' laundry to their rooms is ...
asking housekeeping for help in delivering guests' laundry.
grouping laundry by the floor where the guests are staying (from top to bottom)
calling the guests to pick up their laundry at the laundry counter.
calling the guests' room number.
inviting other laundry staff to prioritize the delivery of guests' laundry.
The marking that is not done directly on the clothing but using a collar tape that is attached to the buttonhole applies only to clothing made of…
Polyester
Satin
Rayon
Nylon
Cotton
Here are the tasks of a Laundry Manager, except for …
Paying attention to guest laundry service requests
Training and motivating subordinates
Planning work programs and budgets
Supervising the performance of subordinates
Creating work evaluations
Meanwhile, the Valet staff is responsible for ...
Calculating all laundry costs for guests' clothing
Repairing guests' clothing that has been washed
Creating monthly performance reports
Caring for guests' clothing
Picking up and returning laundry to hotel guests' rooms
The bed cover placed on top of the mattress that functions as a heat insulator because the mattress is made of foam, allowing guests to sleep comfortably, is called …
Bed pad
Bed sheet
Place mat
Bed skirting
Bed cover
Natural fibers used as clothing materials have advantages, including …
Shiny appearance
Soft and comfortable on the skin
Not easy to fade
Dries easily
Not easily wrinkled
When collecting and sorting linens, laundry staff are advised to use …
Hand gloves
Safety shoes
Safety glasses
Ear plug
Helmet
The laundry bill/voucher that has been signed by the guest will be paid by the guest at the time of ...
the guest checks out.
the guest signs it at that moment.
the guest visits the laundry counter.
the guest visits the front office.
the guest orders laundry service for the second time.
The process of washing clothes is done in order based on their color, namely …
white - light colored - dark colored
white - dark colored - light colored
dark colored - white - light colored
dark colored - light colored - white
light colored - white - dark colored
Dry cleaning is …
A washing process that uses water as the main cleaning agent
A washing process that includes a drying tumbler in its process.
A washing process that uses solvent and steam iron.
A washing process intended for everyday clothing.
A washing process specifically for cotton fabric.
There are two types of guest laundry services in hotels, which are …
Internal and external
Express and regular
Guest laundry and outside laundry service
One day service and express service
Dry cleaning and Press only
Meanwhile, if we look at the timing, laundry services in hotels can be divided into 3, one of which is …
Regular service
Fast pressing service
Valet service
Pick up service
Guest laundry
One of the equipment that a valet must bring when picking up a guest's laundry in the room is …
Apron
Laundry Bag
Book Order
Billing
Laundry Voucher
Softener digunakan sebagai …
material for ironing
soaking agent during washing
extra cleaner on fabric fibers
extra chemical cleaner
fabric fiber softener
Types of contaminants such as sugar, salt, fruit juice, and others belong to the category of …
Contaminants that can be easily cleaned with mechanical assistance
Contaminants that dissolve easily in water
Contaminants that need to be emulsified
Contaminants that can be soaped
Contaminants that can be liquefied
Types of clothing that can use dry cleaning are …
Cotton fabric
Wool and silk fabric
Linen fabric
Spandex fabric
Denim/jeans fabric
Express Service Laundry at the hotel is …
Laundry service for guest laundry that incurs a surcharge of 100% of the normal price.
Laundry service for guest laundry that incurs a surcharge of 50% of the normal price.
Laundry service for guest laundry that does not incur a surcharge of 100% of the normal price.
Laundry service for guest laundry that does not incur a surcharge of 100% of the normal price.
Laundry service for guest laundry that is charged at the normal price.
Here are examples of linens in the food & beverage department, …
bed pad, face towel, table cloth
table cloth, table mat, bath mat
guest napkin, table mat, apron
hand towel, face towel, apron
pillow case, hand towel, apron
One of the ways to quickly remove blood stains is …
Scrubbing the stain with BonGo.
Soaking the linen/clothing that has the stain for 24 hours.
Soaking the linen/clothing in cold water before the blood dries.
Dropping enough thinner.
Cleaning the stain with running water that is strong.
Here are some ways that guests can use laundry services at a hotel, except for …
Informing the room attendant or floor captain.
Hanging the laundry service card on the door.
Contacting the order taker section.
Contacting a special number for the laundry section (usually only 1 digit).
Directly visiting the laundry section area.
The service flow of laundry linen in a hotel is as follows, …
collecting - sorting - pre-treating stains - washing - repairing - drying - folding - ironing - delivering.
collecting - sorting - pre-treating stains - washing - drying - repairing - ironing - folding - delivering.
collecting - pre-treating stains - sorting - washing - drying - repairing - ironing - folding - delivering.
collecting - pre-treating stains - sorting - washing - drying - ironing - repairing - folding - delivering.
collecting - pre-treating stains - sorting - washing - drying - repairing - folding ironing - delivering.
On Hanger is used for ...
hanging special and hard-to-fold clothes.
providing the laundry process status to guests.
place for clean clothes that are folded.
place for dirty clothes ready to be washed.
as a plastic wrapper to keep clothes clean after washing.
Tinner is used for …
Eliminating unpleasant odors
Making clothes look new
Removing oil paint stains
Giving a smooth effect to clothes
Removing discoloration
Here are the advantages of having your own Laundry Plant in a hotel, except for …
Laundry staff have full freedom over the washing cycle and linen shortages.
Investment costs are smaller/lower.
Housekeeping & F&B Service staff can easily access laundry service requests in the hotel.
Linen loss can be reduced.
The lifespan of linen can be extended by using special washing according to the level of dirt on the linen.
The ideal amount of linen needed by a hotel to ensure optimal service is …
at least 7 par stock
at least 6 par stock
at least 2 par stock
at least 3 par stock
at least 1 par stock
If an outside laundry service wants to use the hotel laundry service, then the customer can do the following ...
visit the laundry counter at the hotel directly.
call one of the laundry staff and request a pick-up service.
send an email request for laundry service.
make a schedule to use the laundry machines.
wait at the laundry counter to do self-service.
What is done when an outside laundry guest has completed their payment?
fill out a suggestion form
promote the hotel's laundry services on the guest's social media.
provide a paid stamp on the guest's laundry voucher.
collect the original invoice and make a photocopy.
deliver the guest's laundry to their home/hotel.
If using dry cleaning service, the price charged is based on …
Weight of the laundry in kilograms
Number of clothes
Per laundry bag
Amount of electricity used for steam ironing
Per type of clothing
