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Business Communication FT107C

Total questions: 60

Worksheet time: 10mins

Name
Class
Date
1.

Communication is derived from the Latin word “communis,” which means:

a)

To inform

b)

To write

c)

To share

d)

To speak

2.

The main purpose of communication is to:

a)

Entertain

b)

Exchange ideas and understanding

c)

Argue

d)

Persuade only

3.

The process of converting ideas into message is called:

a)

Decoding

b)

Encoding

c)

Channeling

d)

Feedback

4.

The person who initiates the communication process is known as:

a)

Receiver

b)

Listener

c)

Sender

d)

Observer

5.

The medium used to transmit the message is known as:

a)

Channel

b)

Feedback

c)

Encoding

d)

Decoding

6.

Feedback makes communication:

a)

One-way

b)

Two-way

c)

Static

d)

Irrelevant

7.

The communication process ends with:

a)

Message

b)

Feedback

c)

Sender

d)

Encoding

8.

Noise in communication refers to:

a)

Unpleasant sound

b)

Any obstacle in the communication process

c)

Physical disturbance only

d)

Silence

9.

Non-verbal communication includes:

a)

Emails

b)

Facial expressions

c)

Letters

d)

Reports

10.

Upward communication flows from:

a)

Superiors to subordinates

b)

Subordinates to superiors

c)

Same level employees

d)

Customers to company

11.

Grapevine is a type of:

a)

Formal communication

b)

Informal communication

c)

Downward communication

d)

Written communication

12.

A policy manual is an example of:

a)

Oral communication

b)

Written communication

c)

Informal communication

d)

Verbal communication

13.

Face-to-face conversation is a type of:

a)

Verbal communication

b)

Written communication

c)

Visual communication

d)

Electronic communication

14.

The fastest form of communication is:

a)

Letters

b)

Face-to-face

c)

Circular

d)

Fax

15.

Communication among same-level employees is:

a)

Upward

b)

Downward

c)

Horizontal

d)

Diagonal

16.

The free flow of communication among all members happens in:

a)

Chain network

b)

Wheel network

c)

All-channel network

d)

Y-network

17.

Formal communication follows:

a)

Official chain of command

b)

Personal channels

c)

Grapevine

d)

Rumors

18.

Lack of personal touch is a disadvantage of:

a)

Oral communication

b)

Written communication

c)

Visual communication

d)

Non-verbal communication

19.

Communication from manager to employees is:

a)

Upward

b)

Downward

c)

Lateral

d)

Informal

20.

A pie chart in a presentation is a form of:

a)

Verbal communication

b)

Visual communication

c)

Written communication

d)

Non-verbal

21.

The most common form of business communication is:

a)

Business letter

b)

Meeting

c)

Report

d)

Memo

22.

A good business letter must be:

a)

Long and emotional

b)

Clear and concise

c)

Complicated

d)

Personal

23.

The address of the receiver in a letter is called:

a)

Heading

b)

Inside address

c)

Salutation

d)

Subject line

24.

The closing part of a letter is known as:

a)

Body

b)

Complimentary close

c)

Salutation

d)

Reference

25.

“Yours faithfully” is used when:

a)

Receiver’s name is known

b)

Receiver’s name is unknown

c)

Letter is informal

d)

To close emails

26.

The tone of a business letter should be:

a)

Aggressive

b)

Polite and professional

c)

Informal

d)

Demanding

27.

A letter sent to many recipients for same message is called:

a)

Inquiry letter

b)

Circular letter

c)

Complaint letter

d)

Sales letter

28.

The writer’s address and date appear in:

a)

Heading

b)

Inside address

c)

Subject line

d)

Salutation

29.

A letter written to show dissatisfaction is:

a)

Inquiry letter

b)

Complaint letter

c)

Order letter

d)

Circular letter

30.

A letter used to attract customers is:

a)

Sales letter

b)

Inquiry letter

c)

Complaint letter

d)

Order letter

31.

Listening is the process of:

a)

Hearing words only

b)

Understanding and interpreting messages

c)

Speaking

d)

Writing

32.

Language barriers are:

a)

Physical barriers

b)

Semantic barriers

c)

Cultural barriers

d)

Organizational barriers

33.

Using technical terms or jargon causes:

a)

Semantic barrier

b)

Physical barrier

c)

Psychological barrier

d)

Cultural barrier

34.

Poor internet connection causes:

a)

Physical barrier

b)

Psychological barrier

c)

Semantic barrier

d)

Cultural barrier

35.

Filtering occurs when:

a)

Sender hides some information

b)

Message is repeated

c)

Receiver listens carefully

d)

Feedback is immediate

36.

Cultural differences cause:

a)

Semantic barrier

b)

Cross-cultural barrier

c)

Organizational barrier

d)

Physical barrier

37.

Effective listening means:

a)

Interrupting frequently

b)

Paying full attention

c)

Being judgmental

d)

Ignoring the message

38.

Which of the following is not a barrier to communication?

a)

Feedback

b)

Noise

c)

Prejudice

d)

Misinterpretation

39.

Lack of concentration leads to:

a)

Improved communication

b)

Poor listening

c)

Better encoding

d)

Effective speaking

40.

Feedback helps to make communication:

a)

One-way

b)

Interactive

c)

Slow

d)

Ineffective

41.

The official record of a meeting is called:

a)

Agenda

b)

Minutes

c)

Notice

d)

Memo

42.

A written notice must be issued:

a)

After the meeting

b)

Before the meeting

c)

During the meeting

d)

Irregularly

43.

The list of topics to be discussed in a meeting is:

a)

Minutes

b)

Agenda

c)

Report

d)

Memo

44.

The person responsible for conducting the meeting is:

a)

Secretary

b)

Chairperson

c)

Manager

d)

Reporter

45.

Business reports are used to:

a)

Entertain

b)

Present facts and analysis

c)

Advertise

d)

Gossip

46.

Routine reports are prepared:

a)

Occasionally

b)

At regular intervals

c)

Once a year

d)

Rarely

47.

Analytical reports contain:

a)

Investigation and conclusions

b)

Only routine data

c)

Casual discussion

d)

Jokes

48.

A formal report contains:

a)

Table of contents

b)

Greeting

c)

Salutation

d)

Signature

49.

Reports prepared by subordinates for superiors represent:

a)

Upward communication

b)

Downward communication

c)

Horizontal communication

d)

Diagonal communication

50.

The section summarizing key findings is:

a)

Introduction

b)

Conclusion

c)

Abstract

d)

Appendix

51.

Email stands for:

a)

Electronic mail

b)

Efficient mail

c)

Express mail

d)

Easy mail

52.

CC in email means:

a)

Carbon Copy

b)

Central Copy

c)

Combined Copy

d)

Confidential Copy

53.

BCC in email means:

a)

Blind Carbon Copy

b)

Basic Carbon Copy

c)

Best Copy

d)

Background Copy

54.

Video conferencing enables:

a)

Audio and visual interaction

b)

Text only

c)

Written communication

d)

Faxing

55.

The tone of a business email should be:

a)

Professional

b)

Aggressive

c)

Sarcastic

d)

Informal

56.

A memo is used for:

a)

Internal communication

b)

External communication

c)

Personal messages

d)

Advertisements

57.

Emojis in business communication should be used:

a)

Rarely and appropriately

b)

Frequently

c)

Never

d)

Excessively

58.

A PowerPoint presentation is an example of:

a)

Visual communication

b)

Verbal communication

c)

Written communication

d)

Informal communication

59.

Effective business communication must be:

a)

Clear and concise

b)

Complicated

c)

Wordy

d)

Emotional

60.

The most effective communication process is:

a)

One-way

b)

Two-way

c)

Downward only

d)

Grapevine

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