Font size
S
M
L
XL
WorksheetsFRM KC July'25
Total questions: 191
Worksheet time: 6hrs 22mins
Name
Class
Date
1.
Name
4 lines
2.
Emp ID
(a)
3.
Scenario: A tenant is unsure about the property location. What should a BDA ideally do?
a)
"A. Ask them to search online
b)
B. End the call politely
c)
C. Share the accurate location using the BDA app and confirm details
d)
D. Tell them to contact the landlord"
4.
Scenario: You’re scheduled for a property visit at 10:30 AM. What’s the best course of action?
a)
"A. Arrive exactly on time
b)
B. Call the tenant at 10:20 AM
c)
C. Confirm at least 2 hours before and arrive early
d)
D. Let the tenant call first"
5.
Why is grooming important for BDAs?
a)
"A. It increases closing rates due to professionalism
b)
B. It helps in salary increments
c)
C. It makes commuting easier
d)
D. It is not relevant"
6.
Which of the following is considered unacceptable behavior for a BDA during a customer meeting?(Multiple answers are correct)
a)
B. Asking questions about property needs
b)
C. Arguing with the customer
c)
D. Redirecting all questions to RM"
7.
Scenario: A customer starts yelling due to confusion. How should the BDA respond?
a)
"A. Raise voice to match
b)
B. Hang up the call and call back later
c)
C. Stay calm, redirect respectfully to support team
d)
D. Just agree to whatever they say"
8.
Sales is essentially about:
a)
"A. Convincing customers by pressure
b)
B. Matching customer needs with suitable solutions
c)
C. Promoting as many products as possible
d)
D. Offering the cheapest deal"
9.
Scenario: You're selling a Bluetooth speaker. The customer is a teacher. What pitch aligns with a good sales mindset?
a)
"A. “It’s affordable and plays quality music.”
b)
B. “It’s great for online classes and has noise-cancellation features.”
c)
C. “All my customers bought this.”
d)
D. “There’s no refund, but trust me.”"
10.
What are the traits of a successful sales & servicing professional?
a)
"A. Impatience, aggression
b)
B. Enthusiasm, empathy, adaptability
c)
C. Over-promising, speed talking
d)
D. Being loud and funny"
11.
Scenario: The customer says they’ll decide later. What should a BDA do?
a)
"A. End the call
b)
B. Create urgency by highlighting plan benefits
c)
C. Demand a commitment
d)
D. Send a link without explanation"
12.
What is NOT part of the sales mindset?
a)
"A. Confidence
b)
B. Adaptability
c)
C. Guesswork
d)
D. Empathy"
13.
What makes a pitch effective?
a)
"A. Emphasizing only the price
b)
B. Personalizing it to the customer’s needs
c)
C. Using complex language
d)
D. Being over-enthusiastic"
14.
Scenario: A buyer is unsure if a property suits their family. Your pitch should:
a)
"A. Focus on discounts
b)
B. Dismiss their concern
c)
C. Highlight family-friendly features of the property (e.g. safety, schools nearby)
d)
D. Say “buy now or lose it”"
15.
While pitching, you should avoid:
a)
"A. Asking questions
b)
B. Sharing USPs
c)
C. Overpromising features you are not sure about
d)
D. Highlighting photoshoot inclusion"
16.
What is the unique value proposition of NoBroker?
a)
Lowest brokerage fees in India
b)
. Real estate services through property dealers
c)
. Fastest-growing real estate app"
d)
Zero brokerage real estate platform
17.
Which of the following is NOT a NoBroker service?
a)
"A. Legal assistance
b)
B. Home interiors
c)
C. Vastu Consultation
d)
D. Rental agreements"
18.
What is a common feature of Apartment Societies?
a)
"A. Shared kitchens
b)
B. Single-family occupancy only
c)
C. Multiple housing units with shared amenities
d)
D. Located only in rural areas"
19.
Which of the following is a key benefit of living in an Independent House?
a)
. Gated community access
b)
Higher maintenance from society
c)
Only shared bathrooms"
d)
More privacy and freedom to customize
20.
What is a Villa typically associated with?
a)
"A. Budget housing
b)
B. PG accommodation
c)
C. Luxury living and high-end amenities
d)
D. Industrial rental use"
21.
What does a Duplex property typically contain?
a)
"A. Shared kitchen floors
b)
B. Two interconnected floors within the same unit
c)
C. A basement rented separately
d)
D. Office and retail on ground floor"
22.
Studio apartments are best suited for:
a)
"A. Joint families
b)
B. Builders
c)
C. Single occupants or working professionals
d)
D. Schools and dormitories"
23.
What is the approximate length of one foot in comparison to common objects?
a)
Length of an A4 sheet
b)
Size of a laptop
c)
Length of a dinner plate
d)
Width of a door"
24.
What is included in the Carpet Area of a house?
a)
"A. All internal and external walls
b)
B. Only balcony and terrace
c)
C. Usable floor area excluding walls, balcony
d)
D. Common area and lifts"
25.
What is Built-up Area?
a)
"A. Just the carpet area
b)
B. Carpet area + internal and external walls
c)
C. Common amenities only
d)
D. Staircase area only"
26.
Which of the following is part of the Super Built-up Area?
a)
Only carpet area
b)
Balcony and parking only
c)
Terrace and garden"
d)
Built-up area + common shared areas
27.
If the carpet area of a flat is 1000 sq. ft., what is a typical built-up area considering standard ratios?
a)
"A. 1050–1100 sq. ft.
b)
B. 1200–1300 sq. ft.
c)
C. 800–850 sq. ft.
d)
D. Same as super built-up area"
28.
Why do builders often advertise using Super Built-up Area?
a)
"A. It gives a smaller number
b)
B. It reflects the usable space only
c)
C. It appears larger and includes common spaces
d)
D. It avoids GST charges"
29.
If a customer asks, “What area can I actually walk and place furniture in?”, which type should you explain?
a)
"A. Super Built-up
b)
B. Built-up
c)
C. Carpet Area
d)
D. Plot Area"
30.
Rental properties on NoBroker typically list which area type by default?
a)
"A. Super Built-up
b)
B. Carpet
c)
C. Built-up
d)
D. Floor area ratio"
31.
Why is it important to explain different area types to a buyer or tenant?
a)
"A. To help them negotiate with RM
b)
B. To confuse them
c)
C. To avoid pricing disputes and set realistic expectations
d)
D. For branding"
32.
If a flat has a Built-up area of 1200 sq. ft. and the builder says carpet area is 80%, what is the carpet area?
a)
"A. 960 sq. ft.
b)
B. 1000 sq. ft.
c)
C. 1100 sq. ft.
d)
D. 1440 sq. ft."
33.
If a customer is quoted a Super Built-up area of 1400 sq. ft. and loading is 30%, what is the Carpet Area approximately?
a)
"A. 980 sq. ft.
b)
B. 1000 sq. ft.
c)
C. 1100 sq. ft.
d)
D. 1200 sq. ft."
34.
What formula is used to calculate Built-up Area from Carpet Area?
a)
"A. Carpet Area × 1.1
b)
B. Carpet Area × 1.2
c)
C. Carpet Area ÷ 1.2
d)
D. Carpet Area × 2"
35.
A flat has a Built-up area of 1200 sq. ft., and price per sq. ft. is ₹7500. What is the total property cost?
a)
"A. ₹90,00,000
b)
B. ₹95,00,000
c)
C. ₹1,00,00,000
d)
D. ₹85,00,000"
36.
If a client says they want to know the price based on carpet area, but the builder quotes ₹80L for 1250 sq. ft. Super Built-up, what should the BDA do?
a)
"A. Tell them to ignore the difference
b)
B. Divide 80L by carpet area after reducing loading
c)
C. Multiply 80L by 1.3
d)
D. Quote ₹100L directly"
37.
A project mentions “Loading = 32%”. What does this mean?
a)
"A. Carpet area is 132% of built-up
b)
B. Carpet area is 68% of super built-up
c)
C. Super built-up is less than built-up
d)
D. GST included"
38.
A customer says: “The flat looks smaller than 1400 sq. ft. Why?” What’s a likely reason?
a)
"A. Furniture placement
b)
B. Super built-up includes common areas
c)
C. Carpet area wasn't cleaned
d)
D. Photos were misleading"
39.
A BDA is helping a tenant choose between 1000 sq. ft. built-up and 850 sq. ft. carpet area units. What should they highlight?
a)
"A. Both are the same
b)
B. Carpet area is the actual usable space
c)
C. Built-up is always cheaper
d)
D. Carpet area includes parking"
40.
What does “East-facing” property mean?
a)
"A. Main door faces east standing inside the house
b)
B. Main door faces east standing outside the house
c)
C. Kitchen is in the east
d)
D. Balcony opens east"
41.
Which balcony/ window direction is ideal for even natural light throughout the day?
a)
"A. South
b)
B. North
c)
C. West
d)
D. East"
42.
Which balcony/ window direction gets strong afternoon sun, making it warmer during evenings?
a)
"A. East
b)
B. South
c)
C. North
d)
D. West"
43.
What is a commonly preferred direction for homes in India?
a)
"A. South
b)
B. West
c)
C. North or East
d)
D. North-West"
44.
Which balcony facing gets morning sunlight but avoids afternoon heat?
a)
"A. West-facing
b)
B. South-facing
c)
C. East-facing
d)
D. North-West"
45.
A BDA is handling a resale flat where balcony faces west. What should they pitch to the customer?
a)
"A. ""Enjoy warm sunset views every evening.""
b)
B. ""You’ll have zero sunlight.""
c)
C. ""Avoid this; it's a negative direction.""
d)
D. ""North-east is better for you."""
46.
Which of the following is an advantage of new properties?
a)
"A. Heritage value
b)
B. Larger plots
c)
C. Better construction standards and modern amenities
d)
D. Low resale value"
47.
In terms of resale and investment, which is often more appreciative?
a)
"A. Very old properties
b)
B. Properties without amenities
c)
C. Newer properties in developing areas
d)
D. Government properties"
48.
If an old house is listed, what should the BDA suggest to improve its rentability?
a)
"A. Mention that it's vintage
b)
B. Offer legal service plans
c)
C. Recommend cleaning, painting, or minor repairs via VAS
d)
D. Hide the age in listing"
49.
A customer is hesitant about an 18-year-old property. What should the BDA focus on while pitching?
a)
"A. “Ignore the age, it doesn’t matter.”
b)
B. “Talk to your astrologer.”
c)
C. “You get larger carpet area and can negotiate better price.”
d)
D. “We cannot sell this.”"
50.
What is the typical duration of subscription plans for Owners/Sellers?
a)
"A. 7 days
b)
B. 45–60 days
c)
C. 1 year
d)
D. Lifetime"
51.
What is the standard validity period of the Owner Relax Plan?
a)
"A. 15 days
b)
B. 30 days
c)
C. 45 days
d)
D. 60 days"
52.
The Owner Super Relax Plan offers support and services for up to:
a)
"A. 15 days
b)
B. 30 days
c)
C. 45 days
d)
D. 60 days"
53.
In most cities, Owner Relax Plans are priced:
a)
"A. Below ₹999
b)
B. Between ₹1499–₹2499
c)
C. Fixed at ₹3499
d)
D. Same as postpaid plans"
54.
The Super Relax Plan costs more than Relax because:
a)
"A. It includes RM + lead filtering only
b)
B. It is available only on weekdays
c)
C. It includes property visits, higher visibility, and longer validity
d)
D. It offers brokerage refund"
55.
Which of the following is a valid comparison between Relax and Super Relax Plans?
a)
"A. Both offer the same duration but Super Relax has better listing placement
b)
B. Super Relax has longer validity and includes physical property visits by BDAs
c)
C. Relax includes legal assistance while Super Relax does not
d)
D. Relax plan offers more leads per day than Super Relax"
56.
When comparing Relax and MoneyBack Plans, what differentiates MoneyBack beyond features?
a)
"A. Higher refund penalty
b)
B. Legal team involvement
c)
C. Pricing is higher because of refund guarantee upon terms not being met
d)
D. Lead filtering is not available in MoneyBack"
57.
Which Owner Plan is most appropriate for a customer who asks, “What’s the maximum time I can get support without paying upfront?”
a)
"A. Relax
b)
B. Super Relax
c)
C. Postpaid
d)
D. MoneyBack"
58.
A customer says, “I want maximum support and don’t mind paying slightly more, but I need someone to visit my property.” Which plan suits best?
a)
"A. Owner Free
b)
B. Relax
c)
C. Super Relax
d)
D. Postpaid"
59.
A landlord is unsure about renting and wants a refund if no tenant is finalized. Which pricing structure should you suggest?
a)
"A. Relax Plan with add-on
b)
B. Super Relax with auto-renewal
c)
C. MoneyBack Plan with refund guarantee subject to SLA
d)
D. Postpaid billing for 15 days"
60.
A BDA in Delhi offers Relax at ₹1799 and Super Relax at ₹2699. The customer asks, “Why is the Super plan more expensive?” The best response is:
a)
"A. “It comes with paid advertising.”
b)
B. “Because it’s a limited city offer.”
c)
C. “Because you get in-person visits, extended RM support, and better lead curation.”
d)
D. “Because you need to pay GST.”"
61.
The Seller Super Relax Plan generally offers support for:
a)
"A. 30 days
b)
B. 45 days
c)
C. 60 days
d)
D. 90 days"
62.
The Seller MoneyBack Plan is valid for how long under standard conditions?
a)
"A. 30 days
b)
B. 45 days
c)
C. 60–90 days depending on engagement
d)
D. Unlimited"
63.
A seller wants maximum exposure and help with document handling and buyer verification over two months. What is the right plan and how to position the pricing?
a)
"A. Seller Relax; highlight quick listing
b)
B. Seller Super Relax; pitch as full-service including BDA visits and legal support
c)
C. Seller MoneyBack; pitch refund guarantee
d)
D. Seller Free; offer upgrades"
64.
If a seller insists on paying only if the property is sold, what pricing strategy should be discussed?
a)
"A. Postpaid Relax Plan
b)
B. Free-to-paid upgrade model
c)
C. Seller MoneyBack
d)
D. Seller Free Plan with VAS"
65.
In which situation is a Khata Certificate or Property Tax Receipt commonly required?
a)
"A. For PG listing
b)
B. For unfurnished flats only
c)
C. For Bangalore properties to verify ownership and BBMP registration
d)
D. For Mumbai resale apartments only"
66.
What is the primary purpose of a Sale Deed?
a)
"A. Confirms payment of taxes
b)
B. Grants permission for interior changes
c)
C. Transfers legal ownership of the property
d)
D. Verifies building layout"
67.
The Occupancy Certificate (OC) confirms:
a)
"A. Property is loan-free
b)
B. All disputes have been resolved
c)
C. Construction complies with approved building plans and local regulations
d)
D. Owner has completed registry"
68.
What does the Completion Certificate (CC) validate?
a)
"A. Property is eligible for commercial listing
b)
B. Basic safety and infrastructure (electricity, water, sanitation) are completed and ready for occupancy
c)
C. Buyer’s loan is approved
d)
D. Floor plan is verified by builder"
69.
An Encumbrance Certificate (EC) proves:
a)
"A. The property has no pending water bills
b)
B. The seller is the original builder
c)
C. The property has no legal/financial liabilities and shows full transaction history
d)
D. The house is furnished"
70.
Why are Tax Paid Receipts required during a resale transaction?
a)
"A. To apply for bank loan
b)
B. To verify OC
c)
C. To prove that property tax is up to date
d)
D. To show carpet area"
71.
What does a Khata Certificate (A & B) provide?
a)
"A. Owner’s age and ID
b)
B. Building plan approval
c)
C. Property identity, tax details, and BBMP registration (esp. in Bangalore)
d)
D. Court clearance"
72.
Power of Attorney (POA) is important in which scenario?
a)
"A. The owner is renting the property
b)
B. The sale is under legal dispute
c)
C. Someone is selling property on behalf of the owner through legal authorization
d)
D. There is no sale deed available"
73.
Which section of the BDA App shows the list of leads assigned to you for the day?
a)
"A. Profile
b)
B. My Customers
c)
C. Home
d)
D. Payment Summary"
74.
What does the “My Customers” tab help the BDA with?
a)
"A. Track society cleaning leads
b)
B. Access assigned customer data, plan details, meeting slots, and lead stage updates
c)
C. View travel history
d)
D. Submit attendance"
75.
What should a BDA check before calling a customer through the app?
a)
"A. City setting only
b)
B. Plan name and RM status
c)
C. Customer name, plan type, call status, and lead stage
d)
D. Reimbursement eligibility"
76.
What does the HS_Meeting tab help with?
a)
"A. Schedule, update, or check photoshoot and KC details with timestamp
b)
B. View missed calls
c)
C. Schedule, update, or check property visit details with timestamp
d)
D. View Rent-o-meter data"
77.
What is expected from a BDA during the HUB visit each morning?
a)
"A. Complete billing formality
b)
B. Collect ID card
c)
C. Mark attendance, check daily schedules, and begin field planning
d)
D. Confirm Rent-o-meter values"
78.
When should a BDA ideally report to HUB?
a)
"A. At the end of the shift
b)
B. Only on Mondays
c)
C. Before starting daily field operations or as instructed by TL
d)
D. On receiving 3 leads"
79.
How are customers assigned to a BDA?
a)
"A. Based on customer’s caste
b)
B. Random selection
c)
C. Through automated assignment based on BDA’s location, availability, and city vertical
d)
D. Only by RM preference"
80.
What factors influence customer-to-BDA assignment logic?
a)
"A. Past conversion only
b)
B. Attendance, location proximity, and type of customer plan (owner/seller/tenant)
c)
C. Whether BDA has a two-wheeler
d)
D. Customer gender"
81.
If a BDA misses marking themselves available in the app, what may happen?
a)
"A. They’ll get bonus leads
b)
B. No new customers will be auto-assigned to them
c)
C. Legal cases will be marked
d)
D. It has no effect"
82.
Where can a BDA view their assigned property visits and meeting slots for the day?
a)
"A. Task Manager
b)
B. My Meeting tab
c)
C. Customer Support tab
d)
D. Attendance Portal"
83.
How can a BDA search for a specific customer’s property details by name in the app?
a)
"A. Use the Help tab and enter the name
b)
B. Go to HS_Meeting and apply name filter
c)
C. Use the “My Customers” tab and enter name in search field
d)
D. Ask RM to send a screenshot"
84.
Where can a BDA find available filters to sort properties or leads?
a)
"A. Settings tab
b)
B. My Customers tab – filter icon (top-right)
c)
C. HS_Meeting tab – sort by rent
d)
D. BDA Handbook"
85.
How can a BDA check the property name and price for a visit?
a)
"A. Through the My Meeting tab under each lead’s profile
b)
B. By calling customer care
c)
C. In the payment settings tab
d)
D. Through WhatsApp group logs"
86.
Where can you find the exact address of a property scheduled for a visit?
a)
"A. Visit confirmation email
b)
B. My Meeting tab > Property Details section
c)
C. Under Billing tab
d)
D. “My Tasks” sheet only"
87.
Where is the Tenant Preference (e.g., family/bachelor) and Food Type (veg/non-veg) listed in the BDA app?
a)
"A. Customers Settings
b)
B. My Customers > Lead Details Page
c)
C. Daily Planner
d)
D. FRM Dashboard"
88.
How can a BDA view the Owner or Seller’s contact information and property type?
a)
"A. Through NoBroker internal support only
b)
B. My Customers tab > Lead Card > Owner Info section
c)
C. Through Google Maps
d)
D. Via RM call summary"
89.
Where is the flat number typically shown in the BDA App?
a)
"A. On the homepage
b)
B. In the Requirement Text
c)
C. In the Listing Page
d)
D. In the feedback form"
90.
How can a BDA check the plan name and validity associated with a customer?
a)
"A. By checking the wallet
b)
B. Through My Customers > Plan Details section
c)
C. App support chat
d)
D. Visit request screen"
91.
What is the NB Code, and where can it be found?
a)
"A. It’s a unique lead identifier visible in My Customers > Property Details page
b)
B. A transaction ID on invoices
c)
C. Property code on Listing page
d)
D. Not visible to BDAs"
92.
How can a BDA initiate a call to an owner or seller using the BDA app?
a)
"A. Use WhatsApp
b)
B. Use the Call button within the My Customers or HS_Meeting tab
c)
C. Use a contact list downloaded from Google Sheets
d)
D. Call RM first -> RM will connect with customer"
93.
Where can a BDA find the option to chat with the owner or seller? (Select all options that are applicable)
a)
"A. Through the app’s “Chat” icon on the lead profile
b)
B. In My Chats
c)
C. In the help section
d)
D. Through Instagram DM"
94.
Where can the requirement text be viewed in the BDA app?
a)
"A. In settings
b)
B. Inside “My Customers” under the property detail section
c)
C. Only during payment
d)
D. In the Rent-o-meter page"
95.
Why should a BDA call the keyholder before a property visit?
a)
"A. To collect society maintenance
b)
B. To avoid location confusion and ensure someone is present to show the flat
c)
C. To confirm property tax
d)
D. To request plan upgrade"
96.
Where is the keyholder’s contact information usually found in the app?(Multiple answers are correct)
a)
"A. Call Keyholder option
b)
B. Under Requirement Text
c)
C. On the Listing Page
d)
D. Call RM to get details"
97.
Why must BDAs update the key status of a property?
a)
"A. For attendance tracking
b)
B. To inform the RM and system if a property is accessible or not — critical for scheduling visits
c)
C. For salary processing
d)
D. For Rent-o-meter sync"
98.
When should the key status of a property be updated in the app?
a)
"A. Before the lead is assigned
b)
B. Immediately after the first visit attempt or confirmation from keyholder
c)
C. Every Monday
d)
D. Once per month"
99.
Where can the BDA update the key status?
a)
"A. In the property upload tab
b)
B. In the My Customer tab
c)
C. In HS_Meeting tab
d)
D. From the login page"
100.
How can a BDA upload pictures of the property in the app?
a)
"A. Email them to TL
b)
B. Use the Upload Photo button in My Customers tab under property details
c)
C. Send on WhatsApp
d)
D. Ask the owner to upload"
101.
What are the key guidelines for uploading property photos?
a)
"A. Upload 3-4 photos of key areas
b)
B. Avoid tenant presence, ensure natural lighting, capture hall, kitchen, bedroom, and bathroom
c)
C. Use front camera to capture photos
d)
D. Use night mode always"
102.
How can a BDA upload a property video?
a)
"A. Video upload not allowed
b)
B. Through the same property detail page where the “Upload Video” option is available
c)
C. Take video and then upload it from Google Drive only
d)
D. Through BDA WhatsApp group"
103.
Why is uploading video important for a property listing?
a)
"A. It’s mandatory for all legal cases
b)
B. Videos improve lead engagement by offering a virtual walkthrough and help tenants make faster decisions
c)
C. Owner gets reward points
d)
D. FRM bonus depends on it"
104.
When should a BDA add a lead for VAS (Value-Added Services) like cleaning, painting, etc.?
a)
"A. Only after deal closure
b)
B. During or immediately after the visit, when the customer expresses a need
c)
C. When TL requests it
d)
D. On Sundays only"
105.
How to add VAS lead?
a)
"A. From the FRM Dashboard
b)
B. VAS dashboard in BDA App
c)
C. Add lead in My Customer tab
d)
D. TL’s WhatsApp sheet"
106.
What is the primary purpose of filling an FRM Note after visiting a property?
a)
"A. For audit purposes
b)
B. To log travel distance
c)
C. To capture key property and society-level insights
d)
D. To confirm app usage"
107.
Which of the following should be captured in an FRM Note? (Select all that apply)
a)
"A. Total number of flats in the society
b)
B. Last month’s visit report
c)
C. Rental income trends
d)
D. Water supply and power outage status"
108.
You visited a flat with brand-new interiors, attached bathrooms, and a utility area. What is the best way to document this?
a)
"A. Mention in RM chat
b)
B. Update under USP section in FRM Note
c)
C. Skip as it’s visible in photos
d)
D. Email it to admin"
109.
Why is it important to mention recent sale price data from the society in the FRM Note?
a)
"A. It helps track BDA’s performance
b)
B. It helps in pitching the current property to buyers
c)
C. It’s optional
110.
Where are BDA Notes usually added?
a)
"A. In the My Customers tab under lead card
b)
B. Only in CPMS by TL
c)
C. Through WhatsApp
d)
D. On Excel sheet manually"
111.
How often should a BDA follow up with active leads?
a)
"A. Weekly
b)
B. At least once every 24–48 hours depending on lead stage
c)
C. Once per month
d)
D. Only when RM asks"
112.
How can a BDA contact the assigned RM for a customer?
a)
"A. Call support
b)
B. Use Call RM button in the customer lead profile section of the app
c)
C. Wait for group call
d)
D. Use Instagram chat"
113.
When should a BDA escalate a case to RM?
a)
"A. If a customer asks for refund
b)
B. When tenant backs out
c)
C. When there are detailed property queries or pricing objections needing expert intervention
d)
D. When TL is absent"
114.
What does NPS (Net Promoter Score) measure?
a)
"A. How many visits were completed
b)
B. The likelihood that a customer will recommend NoBroker to others
c)
C. Number of leads assigned
d)
D. How many closures done"
115.
A customer gives a score of 6 in NPS feedback. What is this classified as?
a)
"A. Promoter
b)
B. Passive
c)
C. Detractor
d)
D. Converted"
116.
Which of the following is a valid way to recover NPS after a bad experience?
a)
"A. Ignore the lead
b)
B. Escalate it without checking
c)
C. Apologize professionally, resolve the issue quickly, and keep the customer informed
d)
D. Tell them to uninstall the app"
117.
Which of the following are valid ways for a BDA to generate revenue for NoBroker? (Select all that apply)
a)
"A. Converting a free owner to a paid Owner Relax or Super Relax Plan
b)
B. Pitching and activating Postpaid Seller or Owner Plans
c)
D. Cross-selling VAS services like cleaning, painting, rental agreement, etc.
d)
E. Upselling plan upgrades (Relax → Super Relax, Postpaid → MoneyBack)
e)
C. Referring the customer to another BDA
118.
Which of the following services can BDAs cross-sell to drive additional revenue? (Select all that apply)
a)
"A. Society cleaning services
b)
B. Rental agreement documentation
c)
C. Furniture packages
d)
F. Free plan reactivation"
e)
D. Property tax filing
119.
Which of the following are valid methods for a BDA to generate leads? (Select all that apply)
a)
"A. Visiting societies to identify vacant or to-let properties
b)
B. Talking to security guards, watchmen, or society managers to collect owner details
c)
D. Asking satisfied customers for referrals
d)
E. Tracking old or inactive leads and following up again
e)
C. Waiting only for CRM to assign leads
120.
What should a BDA do after generating a new lead manually (offline)?
a)
"A. Add the lead in BDA App with full details and mark as self-generated
b)
B. Wait until the customer calls back
c)
C. Ask RM to add it
d)
D. Forward the number to tech support only"
121.
Which of the following are valid sources of lead generation that can help a BDA contribute to revenue growth? (Select all that apply)
a)
"A. Reference from closed or satisfied customers
b)
B. Collecting owner contacts during property visits
c)
C. Leads from ""To-let"" boards spotted during field visits
d)
D. Asking society security personnel about vacant flats
e)
F. Networking with builders and site developers for bulk listing opportunities"
122.
Which of the following are considered VAS (Value-Added Services) in NoBroker’s offerings? (Select all that apply)
a)
"A. Painting
b)
B. Rental Agreement
c)
C. Pack & Move
d)
E. Cleaning
e)
F. Furniture Rental"
123.
What defines a VAS Lead in the BDA system?
a)
"A. A customer assigned for society visit
b)
B. A tenant/buyer/owner interested in additional paid services beyond the subscription plan
c)
C. A builder client
d)
D. A support complaint"
124.
When is the right time to pitch a VAS offering like cleaning or painting?
a)
"A. After the visit, when trust is built and property condition is assessed
b)
B. Only before the plan purchase
c)
C. During login
d)
D. After NPS rating"
125.
What is a key rule when handling a VAS pitch?
a)
"A. Only pitch to tenants
b)
B. Pitch randomly to all customers
c)
C. Identify relevant need first, then suggest the right VAS as a solution
d)
D. Offer free trial to all"
126.
During a property visit, the flat is untidy and unclean. The owner says, “I don’t have time to prepare it for tenant visits.” What should the BDA pitch?
a)
"A. Painting Plan
b)
B. Cleaning VAS
c)
C. Legal Service
d)
D. Interior Design"
127.
A tenant is relocating from different city. What’s the appropriate VAS to pitch?
a)
"A. Furniture Rental
b)
B. Painting
c)
C. Packers & Movers
d)
D. Tax Filing"
128.
An owner has agreed to rent the property but says they are out of town and cannot meet the tenant to sign documents. What VAS should be offered?
a)
"A. Legal Retainer
b)
B. Rent Agreement
c)
C. Cleaning
d)
D. Power Backup"
129.
You visit a semi-furnished property where the owner says, “I’m considering adding basic furniture to attract better tenants.” What’s the best VAS to suggest?
a)
"A. Painting
b)
B. Furniture Rental
c)
C. Legal Service
d)
D. Discount Plan"
130.
What should a BDA always confirm on the first call? (Select all that apply)
a)
"A. Owner’s location
b)
B. Property accessibility and keyholder
c)
C. Society amenities
d)
D. Tenant preference, food type, and visit timing"
131.
A seller is not giving proper response during the first call. What should the BDA do?
a)
"A. Escalate immediately
b)
B. End the call
c)
C. Stay calm, re-introduce themselves, acknowledge concerns, and ask short permission-based questions
d)
D. Repeat the same question twice"
132.
What is the correct process to confirm the property location during the first conversation?
a)
"A. Ask the owner to text it
b)
B. Check My Meeting tab and reconfirm the society name, landmark, and share a Google Maps link for double-check
c)
C. Confirm city only
d)
D. No need to confirm"
133.
Why is it risky to proceed without confirming the location on the first call?
a)
"A. You’ll miss your KPI
b)
B. Visit won't be counted
c)
C. Tenant visit might fail due to wrong address, or entry issues
d)
D. Owner will ask for refund"
134.
You call an owner who responds: “Yes, the property is available. But I’m not sure how you will access it, the tenant has the key.” What’s the correct next step?
a)
"A. Ask them to send tenant contact immediately
b)
B. Ignore and move to next lead
c)
C. Call Key Holder from FRM app to confirm visit
d)
D. Offer to visit without a key"
135.
What is the first action a BDA should take after a successful property photoshoot?
a)
"A. Send the photos to the customer
b)
B. Upload clear photos to the app under the property profile
c)
C. Send photos to RM via WhatsApp
d)
D. Email the photos to owner for approval"
136.
After collecting the key to a property, what must the BDA do next?
a)
"A. Keep the key safely directly along with other keys without tagging
b)
B. Update Key Status in the app and mention the property details (name + contact) accurately on key tag
c)
C. Share the key with TL
d)
D. Email RM about key collection update"
137.
Which of the following must be checked before marking photoshoot as done?(Multiple answers are correct)
a)
"A. Photos are clicked in portrait mode only
b)
B. All areas are covered – Hall, Bedroom, Kitchen, Bathroom, Balcony, Amenities, Society Photos
c)
C. Photos are clear and with proper lighting
d)
D. Owner is in the photo"
138.
What is the best way to create urgency while talking to a tenant or buyer?
a)
"A. “Take your time, we’ll wait.”
b)
B. “There are similar properties, but no hurry.”
c)
C. “We’ve received multiple inquiries for this flat, and early movers often get better deals.”
d)
D. “Let me know in a week.”"
139.
When should urgency not be used in conversation?
a)
"A. When tenant is confused
b)
B. When visit is scheduled
c)
C. When property has no availability confirmation
d)
D. Always use urgency"
140.
A tenant says, “I’m not in a hurry. Let me explore other options.” What’s the best way to create urgency without sounding pushy?
a)
"A. “Okay, I’ll remove this property from the list for time being.”
b)
B. “Totally understood, just a heads up—this flat had 2 visits yesterday, so we can’t guarantee it’ll stay open for long.”
c)
C. “Tell me when you’re ready.”
d)
D. “Don’t look elsewhere—this is the only good one.”"
141.
What is a Virtual Visit in NoBroker’s field operations?
a)
"A. A walkthrough with the RM only
b)
B. A live video tour or video call where the BDA shows the property remotely to the customer
c)
C. A 3D model
d)
D. WhatsApp image and video sharing"
142.
When is it ideal to pitch a virtual visit to a customer? (Select all that apply)
a)
"A. Customer is in a different city
b)
B. Owner is uncooperative
c)
C. Customer can’t travel due to weather condition
d)
D. Owner refuses to clean the property"
143.
A tenant says: “I’m too busy to visit, maybe next week.” What should FRM do?
a)
"A. “No problem, I will reschedule the visit for next week.”
b)
B. “Let me send you photos.”
c)
C. “We can do a live virtual tour”
d)
D. “We can’t help without a physical visit.”"
144.
Where can a BDA find verified locality/society details for a property in the app?
a)
"A. Neighbourhood section in property listing page
b)
B. Locality Section in FRM App
c)
C. HS Meeting in FRM App
d)
D. Requirement Text"
145.
Apart from the app, how can a BDA gather more detailed society-level information in the field? (Select all that apply)
a)
"A. Speak with watchmen and security guards
b)
B. Visit nearby chai point and get details
c)
C. Ask other tenants or residents during visits
d)
D. Wait for FRM App to send updates"
146.
Why is it important for a BDA to know the locality and society details before or during a visit?
a)
"A. Helps with price negotiation
b)
B. Builds tenant/ buyer's confidence in property during pitching by highlighting proximity to metro, schools, safety, etc.
c)
C. Handle objections like “too far” with facts
d)
D. For reach the property location faster"
147.
A customer says: “I need a society where bachelors are allowed.” What should the BDA do?
a)
"A. Say “Try and see”
b)
B. Fill Tenant Requirement on the app and search for similar properties to suggest to the tenant
c)
C. Escalate to RM
d)
D. Cancel the visit"
148.
What details should a BDA ideally confirm during a society visit? (Select all that apply)
a)
"A. Lift and parking availability
b)
B. Society rules (family/bachelor restriction)
c)
C. Nearby schools, markets
d)
D. Number of tenants already in the flat"
149.
Where should the BDA go in the app to check today’s and upcoming meetings?
a)
"A. Attendance tab
b)
B. “My Meeting” tab with filters like Today, Tomorrow, Future
c)
C. HS Meeting tab
d)
D. Calendar icon on dashboard"
150.
If a meeting is scheduled for 10:00 AM, by what time should the BDA call the tenant for confirmation?
a)
"A. Same day 11:00 AM
b)
B. Previous night at 9 PM
c)
C. Previous day before 7 PM if visit is before 11:00 AM
d)
D. Any time before visit"
151.
How can a BDA check full lead details such as owner’s name, flat number, food preference, and plan type?
a)
"A. “HS_Meeting” tab only
b)
B. “My Customers” tab and lead card details
c)
C. Notification feed
d)
D. Plan history"
152.
What important information can be found in the requirement text of the property in the app? (Select all that apply)
a)
"A. Key collection instruction
b)
B. Property Pros and Cons
c)
C. Owner bank account
d)
D. Flat number"
153.
How can a BDA share the property location accurately?
a)
"A. Click Send Location link directly in My Meetings in BDA App
b)
B. Send Google Link in My Chat
c)
C. Share any random nearby location
d)
D. Ask tenant to find it"
154.
Why is it important to send the accurate property location to a tenant or buyer?
a)
"A. For GPS tracking
b)
B. So customer support can reach out
c)
C. It improves visit turnout and avoids last-minute confusion
d)
D. For attendance logs"
155.
How can a BDA make a call to a owner?
a)
"A. Dial manually from call logs
b)
B. Tap the Call Owner icon in the My Customers
c)
B. Tap the Call Owner icon in the My Meeting
d)
D. Ask RM to initiate the call"
156.
How can a BDA make a call to a lead?
a)
"A. Dial manually from call logs
b)
B. Tap the Call Tenant icon in the My Meeting
c)
C. Tap the Call Tenant icon in the HS Meeting
d)
D. Ask RM to initiate the call"
157.
How can a BDA make a call to a keyholder?
a)
"A. Dial manually from call logs
b)
B. Tap the Call Key Holder icon in the My Customer
c)
B. Tap the Call Key Holder icon in the My Meeting
d)
D. Ask RM to initiate the call"
158.
How can a BDA chat with a lead from the BDA app?
a)
"A. Through SMS
b)
B. Tap the Chat icon on the lead profile under My Meetings tab
c)
C. Use WhatsApp personal number
d)
D. Through Google Pay"
159.
When should a BDA initiate rescheduling of a visit?
a)
"A. Tenant confirms unavailability
b)
B. Property is locked
c)
C. Keyholder is not reachable
d)
D. All of the above"
160.
Why is timely rescheduling important?
a)
"A. To protect the BDA's NPS
b)
B. To avoid wasting customer time and prevent “no-show” tags
c)
C. To save fuel
d)
D. It isn't necessary"
161.
Scenario: You’re on your way to a visit, and the tenant calls saying, “I’m stuck in traffic, can we push this by an hour?” What is the correct BDA response? What is the correct BDA response?
a)
"A. Mark lead as lost
b)
B. Check availability/ slot for new time, call the owner/keyholder, update RM or app status
c)
C. Cancel the visit
d)
D. Wait silently at society gate"
162.
What is the first step a BDA must take immediately after a completed visit?
a)
"A. Call the TL
b)
B. Rush for next visit
c)
C. Go to “Take Action” and update visit status with FRM Notes
d)
D. Share a meme in WhatsApp group"
163.
Within how much time should the “Take Action” update be done after the scheduled meeting time?
a)
"A. Within 4 hours
b)
B. End of the day
c)
C. Within 30 minutes of the scheduled time slot
d)
D. Within 1 hr of the scheduled time slot"
164.
| Scenario: A tenant visits a property, likes it, but needs to check with their family before deciding. What action should the BDA take in the Take Action tab?
a)
"A. Property Not Visited → Not Interested
b)
B. Property Shown to Tenant → Not Interested
c)
C. Property Shown to Tenant → Not Sure, Needs Time
d)
D. Rejected → Submit"
165.
Once a tenant visits a property and expresses interest, what is the first action the BDA should take?
a)
"A. Inform RM only
b)
B. Mark “Rejected” in Take Action
c)
C. Mark “Property Shown to Tenant” and select “Interested” as feedback
d)
D. Ask them to pay immediately"
166.
A tenant was not informed about the visit and is unaware of the scheduled time. What feedback reason should the BDA select?
a)
"A. Tenant/Buyer – Requirement Mismatch
b)
B. Property Rented Out
c)
C. Tenant/Buyer – Not aware of visit
d)
D. Keyholder – NC"
167.
The keyholder did not pick up despite multiple calls. What’s the correct reason to mark in the app?
a)
"A. Keyholder/Owner – Requirement Mismatch
b)
B. Keyholder/Owner – NC
c)
C. Property Not Listed
d)
D. Tenant No Show"
168.
You reach the society, but the flat has been rented out to someone else, and the owner didn’t inform the platform. What is the most accurate feedback?
a)
"A. Keyholder/Owner – NC
b)
B. Tenant – Already Got House
c)
C. Property – Rented Out/Closed
d)
D. Tenant – Denied Visit"
169.
Tenant agrees for visit on call but later refuses to come, saying they are no longer interested in this location.
a)
"A. Tenant – NC
b)
B. Tenant/Buyer – Requirement Mismatch
c)
C. Tenant – Not aware of visit
d)
D. Keyholder – Not Available"
170.
If the tenant says they already finalized another house through a friend and don’t want more visits, what should you select?
a)
"A. Not aware
b)
B. Denied visit
c)
C. Tenant/Buyer – Already Got House
d)
D. RM Unavailable"
171.
A buyer refuses to visit because the listing doesn't match their budget and size preference. What's the right reason?
a)
"A. Tenant NC
b)
B. Denied Visit
c)
C. Requirement Mismatch
d)
D. Rented Out"
172.
Where can a BDA view or add follow-ups for owners/sellers in the BDA app?
a)
"A. Under HS_Meeting tab only
b)
B. Under “My Chats” tab
c)
C. Inside 'My Customers' tab → Follow-Up section
d)
D. Sales Dashboard"
173.
Where can a BDA set a follow-up for leads such as tenants or buyers?
a)
"A. Inside My Customers
b)
B. Inside “My Meetings” tab while updating visit
c)
C. Through TL escalation
d)
D. Not allowed in app"
174.
A tenant says: “I’ll confirm after talking to my spouse. Call me tomorrow evening.” Where and how should the BDA log this follow-up?
a)
"A. WhatsApp reminder only
b)
B. Set a Google Calendar alert
c)
C. Set follow-up for tenant under My Meetings → Follow-Up → Date & Reason
d)
D. Ask RM to note it down"
175.
What is the correct formula for calculating NB% as per training?
a)
"A. (Total closures ÷ NB closures) × 100
b)
B. (NB closures + Expired + Other) ÷ Total Customers
c)
C. (Total closed via NB ÷ (NB closures + Plan Expiry + Closed Other)) × 100
d)
D. (NB Closure ÷ Total Customers) × 100"
176.
Which of the following are considered in the denominator of NB% calculation? (Select all that apply)
a)
"A. NB Closures
b)
B. Plan Expiry
c)
C. Closed via Broker
d)
D. Closed Other"
177.
What is the incentive for an NB closure under the CPMS Best Effort plan?
a)
"A. ₹700
b)
B. ₹600
c)
C. ₹800
d)
D. ₹1000"
178.
What is the incentive model for Owner Super Postpaid Activation/Token?
a)
"A. ₹1000 fixed
b)
B. ₹800 flat
c)
C. -₹100 on expiry
d)
D. Variable % of closure amount (5%–7% based on city)"
179.
What is the incentive for a successful NB closure under the Owner Relax / Assure plan?
a)
A. ₹800
b)
B. ₹600
c)
C. ₹700
d)
D. ₹500
180.
What is the NB closure incentive for the Commercial plan?
a)
A. ₹1000
b)
B. ₹1500
c)
C. ₹800
d)
D. ₹600
181.
What is the incentive per NB closure under the CPMS Premium/NRI plan?
a)
₹ 1500
b)
₹ 1000
c)
₹ 800
d)
₹ 1200
182.
What is the NB closure incentive for the Seller and Seller Postpaid (Half Payment)?
a)
₹ 1400
b)
₹ 5000
c)
₹ 4000
d)
₹ 1200
183.
What is the incentive for on-spot closures (all plans)?
a)
300
b)
200
c)
150
d)
100
184.
How much is the incentive for cross-pitched closure – Owner plan?
a)
200
b)
600
c)
450
d)
300
185.
What % of OPP incentive is earned if Owner Super Postpaid Token is shared and paid?
a)
A. 100%
b)
B. 50% of OPP incentive
c)
C. 25%
d)
D. Fixed ₹200
186.
What is the incentive for a successful revisit in seller plans?
a)
300
b)
250
c)
600
d)
100
187.
Which of the following actions would directly violate multiple Zero Tolerance policies for a BDA?
a)
"A. Refusing to assist brokers with listings
b)
B. Accepting a tip from a tenant
c)
C. Promoting NoBroker exclusively
d)
D. Sharing your personal UPI for token transfer"
188.
Which situation demonstrates a breach of professional conduct AND financial integrity under ZTP guidelines?
a)
"A. Showing a house without documents
b)
B. Escalating a refund through the app
c)
C. Drinking alcohol during visit and accepting money for faster service
d)
D. Wearing casuals"
189.
If a BDA loses the property key, what is the correct action according to ZTP under "Asset Protection"?
a)
"A. Apologize to the customer and leave
b)
B. Pay the amount personally to the owner
c)
C. Calmly inform the Unit Head or City Head immediately
d)
D. Delay action till next day"
190.
What is the correct process for rescheduling a visit in the BDA workflow?
a)
"A. Update WhatsApp group
b)
B. Ignore the visit and continue
c)
C. Call both parties (tenant + owner/keyholder), agree on new slot, inform RM, and reschedule to new slot
d)
D. Ask RM to reschedule"
191.
In how many Indian cities does NoBroker operate?
a)
6
b)
10
c)
8
d)
4
Reset
