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WorksheetsCMAA - Medical Office Assistant Final Assessment
Total questions: 28
Worksheet time: 14mins
Patients have a right to obtain a copy of their medical records. Which item is legally allowed to be kept from the patient?
Medication record
Health history
Surgeries
Psychotherapy notes
Which of the following is an example of information that is obtained incidentally?
Dr. Pierce discusses a patient's health condition on a cell phone in a restaurant. A waitress hears the conversation.
Dr. Kemper discusses a health condition with a patient behind closed doors. A nurse outside the door hears the conversation.
Dr. Morales discusses a health condition with a patient and her spouse. The spouse tells other family members.
All of the above
According to the Security Rule in HIPAA, which of the following is an example of a physical safeguard?
Medical records should be password-protected.
Employees should have security awareness training.
Computer server rooms should be locked.
All of the above
What is the term used to describe any individually identifiable health information about a patient?
Personal Patient Data (PPD)
Confidential Personal Information (CPI)
Private Medical Records (PMR)
Protected Health Information (PHI)
What is the name of the form that patients must sign to give permission to the medical facility to disclose health information?
Disclosure form
Release of Information form
Amendment Request form
Confidential Communications Form
Notice of Privacy Policy form
What does HIPAA stand for?
Health Insurance Portability and Accountability Act
Heath Information Privacy and Accessibility Act
Health Issues for Patients in America Act
Health Initiative to Protect Anonymity Act
In HIPAA, what is the name of the rule that required nationally standardized medical transactions and codes?
National Standards for Coding and Transacting Rule
Health Standardization Rule
Simplified Administration Rule for Health Transactions
Transaction and Code Set Rule
Patients may request changes to their medical records.
True
False
In the Privacy Rule, what is authorization?
The written permission that patients give to disclose protected health information
The approval that physicians must give to refer patients to a specialist
The contract that patients make with insurance companies
The verbal agreement between the patient and the medical facility
All of the above
When are medical facilities required to notify patients of the privacy policy?
At each visit
At the first visit
After one year
Never
Which of the following is a challenge of communicating with the blind?
They cannot see your body language and facial expressions.
They cannot comprehend what you are telling them.
They are unable to respond to your questions.
All of the above
What is a communication barrier?
Something that helps communication
Something that interferes with communication
Something that provides a clear message
Something that creates communication diversity
What is approaching another person with a feeling of esteem or regard?
Honesty
Dependability
Flexibility
Respect
With an interpreter present, medical office assistants should speak directly to the interpreter instead of the patient.
True
False
In some cultures, direct eye contact is viewed as disrespectful.
True
False
Which is the best position for a medical office assistant who is interacting with a patient in a wheelchair?
Standing
Lying down
Sitting
All of the above
Mr. Yoshida recently came over to the USA from Japan. You notice that he becomes uncomfortable whenever you make direct eye contact with him. What is this an example of?
Environmental communication barrier
Personal communication barrier
Physical communication barrier
Cultural communication barrier
Which term refers to everyday language that a patient can understand?
Legal terms
Say terms
Lay terms
All of the above
For patients with speech challenges, it is helpful to ask a lot of "yes or no" questions.
True
False
Pam is not a naturally organized person, but she is creating a time management plan to keep track of her daily tasks. Which of the following is an important technique for her to follow?
Prioritize tasks
Do not schedule any breaks
Plan personal business during the work day
All of the above
Which of the following best shows a complacent attitude?
A) A patient does not understand the seriousness of his condition because he chooses to "forget"; the bad news he just received.
B) A patient misses out on a new treatment because he does not trust changes in the health care industry.
C) A patient becomes hurt or ill because he is indifferent about following health care instructions.
What is a list of written statements describing proper, moral conduct for a group of people?
Federal law
Code of ethics
Rule book
Constitution
What aspect of health care are medical office assistants responsible for?
Clinical aspect
Surgical aspect
Outpatient aspect
Business aspect
Diagnostic services include careers that involve evaluating the health status of patients at a single point in time.
True
False
What is the connection among all areas and levels of health care workers called?
Interdependence
Dependence
Independence
What is the purpose of support services careers?
To provide a counseling center for patients and families
To create an environment in which to provide patient care
To assist physicians with clinical tasks
To organize patient records
How do therapeutic careers improve the health status of patients?
By evaluating patients at a single point in time
By caring for patients over a period of time
By handling patients' financial concerns
What is one purpose of the line of authority?
To verify salary rates
To determine the importance of a health care worker
To define health care workers' positions within the team
